This information sheet answers questions commonly asked by our healthcare facility partners about COVID-19.

As information continues to be made available, the IntelyCare team is here to ensure you receive all appropriate guidance to prevent the spread of this virus in your community.

How is IntelyCare preparing their workforce (IntelyPros) to treat and prevent the spread of COVID-19?

We’ve launched one of the first COVID-19 trainings designed specifically for nursing facilities.

  • IntelyCare launched an in-app COVID-19 Best Practices Course to keep nursing professionals up to date on safe COVID-19 prevention and treatment practices, and to help keep patients safe.
  • All IntelyPros have access to take our COVID-19 Best Practices Training prior to picking up a shift at IntelyCare. This training course is the first certification designed specifically for nursing facilities and their staff. In this course, staff will learn how to treat and prevent the spread of COVID-19.
  • IntelyPros who take this course will also receive a nursing certification of one contact hour that utilizes their professional nursing license.

How will IntelyCare protect my healthcare facility from potentially exposed IntelyPros?

At IntelyCare, we are taking a proactive approach to protecting our IntelyPros, our healthcare facility partners, and their patients. Each of our nurses and nursing assistants will be required to take our COVID-19 Symptoms Questionnaire.

How it works…

  • All IntelyPros will receive this questionnaire 36 hours before their shift start time. If an IntelyPro picks up a shift less than 36 hours before shift start time, they will be sent the survey upon accepting the shift.
  • The survey will ask the IntelyPro if they have recently traveled to countries designated as a Level 2 or Level 3 COVID-19 alert by the CDC. They will also be asked if they have experienced a fever, cough, or shortness of breath in the last 14 days.
  • IntelyPros that report experiencing symptoms consistent with COVID-19 will be removed from the shift and a member of our team will reach out immediately.

Will IntelyCare inform a healthcare facility if an IP exposed to COVID-19 has worked there?

We will be notifying healthcare facilities if an IntelyPro has been classified as having direct contact with a COVID-19 positive patient. We are utilizing a 14 day look back for any individual who is classified by the CDC as “low risk” or higher and notifying the healthcare facilities where this professional has worked post direct contact exposure.

How is IntelyCare monitoring outbreaks at healthcare facilities?

We ask that healthcare facilities report their COVID-19 status to IntelyCare. Organizations that have confirmed case(s) will be flagged in the IntelyPro app.

Healthcare facilities in green have had no reported case(s).

Healthcare facilities in yellow have reported case(s).

Can a healthcare facility choose whether to allow exposed IntelyPros to work in their building?

Yes. Your Account Manager can set this for you. There are two possible settings:

  1. Accept IntelyPros who have not been exposed in the last 14 days
  2. Accept any IntelyPro regardless of exposure

IntelyPros working at healthcare facilities with active cases of COVID-19 are considered ‘exposed.’

How are exposed IntelyPros designated and tracked?

If IntelyCare learns of a healthcare facility with a COVID-19 exposure, we will contact them to isolate whether or not an IntelyPro has had direct contact with a patient with COVID-19.

  • We will first notify the IntelyPro that they have worked at an exposed healthcare facility
  • If we find out that the IntelyPro has had known direct contact with COVID-19, they will be put on hold for 14 days from time of direct contact and not be allowed to pick-up shifts at other healthcare facilities
  • IntelyPros will be allowed to return to work at a healthcare facility after they have been on hold for 14 days, and only if they can also pass the symptom questionnaire.
  • IntelyPros who have had known direct exposure and who pass the symptoms questionnaire can still work at the healthcare facility where they were exposed but only if the organization in question approves
  • If we are unable to substantiate direct contact via the healthcare facility, we will forward the information of the Nursing Department Management at the healthcare facility to the IntelyPro so that they can do their own discovery

What can we do if we really need your help in filling shifts…can we pay higher rates, offer incentives, etc?

Our Boost feature gives healthcare facilities the power to boost the rate of their shift(s) to make them more attractive to IntelyPros. IntelyCare does not profit from the boosted shift rate – the extra cash goes directly to the IntelyPro.