Hospital Case Manager Job Description Template

Hospital case managers coordinate a patient’s plan of care throughout their entire hospital stay to ensure that their needs are met. They play an important role in helping patients and families optimize available services and navigate through complex health systems. Case management is typically taken on by a nurse or social worker who is adept at reviewing healthcare resources and working with medical teams. Writing a targeted hospital case manager job description is a necessary step toward finding the right person for this role.

To help you identify qualified candidates, we’ve provided a hospital case management job description template with examples of benefits, duties, compensation, and responsibilities. Couple this job description with probing interview questions to narrow down potential candidates for your team. Looking for more job market insights? Explore current hospital case manager job openings and learn how to make your organization stand out from the crowd.

Hospital Case Manager

Tips: In this introductory section of your hospital case manager job description, you’ll provide a brief overview of the role and your facility. Keep in mind that this may be the first section that prospective applicants read. So, you’ll want to be concise but provide enough relevant information to catch their attention. If your facility has any notable awards, distinctions, or perks, you can pitch them here. Additionally, you should specify what type of professional you’re looking for (e.g., social worker or registered nurse) to ensure that you’re targeting the right audience.

Template:

[Facility name] is looking for an experienced RN who can help coordinate care services at our downtown inpatient hospital. As a case manager, you’ll play a vital role in ensuring that each patient’s needs are met alongside a talented, interdisciplinary team of professionals. [Facility name] is committed to both our patients and employees. We offer a generous benefits package and foster a healthy work environment to ensure that you can succeed in your role. If you’re interested in working at a place where you feel supported while you make a difference in the community, we’d like to hear from you!

Benefits

Tips: Now that prospective applicants have a general idea of the role, you’ll want to describe all the great perks of working at your facility. This section should outline the key components of your employee benefits package. Make sure that you’re representing your benefits accurately to avoid any misunderstandings further down the hiring process.

Template:

• Health, dental, and vision insurance
• Retirement plan options, with employer matching
• 14 days PTO and paid holidays
• Tuition reimbursement for ADNs working toward their BSN
• Life insurance

Duties and Responsibilities

Tips: Next, you’ll want to outline the primary duties and responsibilities that candidates will be carrying out in your hospital case manager job description. In hospital settings, RN case managers may need to interact with patients at the bedside. Since some types of case management positions can be fully remote, make sure you clarify any bedside responsibilities/assessment needs in this section.

Template:

• Collaborate with the patient, family, and multidisciplinary care team to ensure safe, cost-effective, and efficient inpatient care
• Evaluate the appropriateness of patient treatments and facilitate any changes in collaboration with the rest of the care team
• Support, educate, and act as a resource for all nurses and members of the care team
• Help research, develop, and maintain effective patient care standards and protocols
• Evaluate patient and family needs for consultation with other healthcare specialists
• Assess discharge needs and ensure discharges are carried out in a timely manner
• Ensure that comprehensive information is documented throughout the patient’s hospital stay and made available to team members as appropriate
• Collaborate with all hospital departments to streamline care services and monitor the utilization of resources
• Prepare written reports and oral presentations of healthcare utilization and cost-effectiveness data as requested

Compensation and Schedule

Tips: This section of your hospital case manager job description should detail the remaining logistics of the role, such as the expected pay, schedule, and work location. If your case manager position offers hybrid or remote work options, you should also indicate that here.

Keep in mind that providing a pay range is a good way to show transparency. This has proven to be an influential factor in swaying prospective candidates to apply for a given role, and this can also help set realistic expectations as they advance in the hiring process.

Template:

• Pay range: $40-$50/hour
• Full Time, 8 a.m. – 5 p.m.
• Location: [insert city, state]
• Option for hybrid schedule (3 days on-site, 2 days remote)

Skills and Qualifications

Tips: This section should list all of the hospital case manager education requirements, skills, and qualifications that are necessary to carry out the job. In order to ensure that all qualified candidates are encouraged to apply, you can also specify whether each qualification is “required” or “preferred.” If you’d like your case managers to have any previous clinical or managerial experience, you should describe these expectations here.

Template:

• Graduate from an accredited nursing school (ADNs will be required to earn a BSN within 5 years of hire)
• Active RN license in the state of [insert state]
• At least 3 years of relevant clinical or managerial experience required
• Healthcare case management certification preferred
• Knowledge of Medicare/Medicaid and regulatory guidelines preferred

Call to Action

Tips: To wrap up your job description, you’ll want to ensure that interested candidates have all the information they need to take the next steps. This last section should include a concise and catchy call to action that includes a link to your application portal. If your facility doesn’t utilize a portal, provide specific instructions on how candidates should submit their resumes and cover letters.

Template:

Are you ready to elevate your career and make a genuine difference in patients’ lives? Click here to start your application today. We look forward to hearing from you!

Find Qualified Applicants Today

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