IntelyCare, Inc. (“IntelyCare”) is committed to providing a higher standard of service and the delivery of safe, quality patient care. IntelyCare complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can be confident that IntelyCare’s processes support the supplemental staff connected to you by IntelyCare and that the (“Assigned Providers”) working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, IntelyCare provides the customer with a written description of the following service features:
1. Subcontractors
IntelyCare, Inc. will not engage subcontractors to provide Assigned Providers unless agreed to in advance by the customer.
2. Floating
Assigned Providers may only be placed in assignments that match the job description for which IntelyCare assigns them; if an Assigned Provider is asked to float to another department with the customer, the department must be a like department or unit and the float provider must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Providers should only be floated to areas of comparable clinical diagnoses and acuities.
3. Competency Review
It is the responsibility of IntelyCare to conduct and finalize the pre-employment assessment of the Assigned Provider’s competence based on the techniques, procedures, technology, and skills needed to provide care, treatment, and services to the populations served by the customer.
It shall be the responsibility of the customer to cooperate as reasonably requested in a review or evaluation of each Assigned Provider, relative to the provider’s ability to perform specific job functions upon completion of the provider’s assignment or shift. IntelyCare relies on the customer’s feedback in order to accurately assess and re-assess the competence of the Assigned Provider on an ongoing basis based on the customer’s report of clinical performance.
4. Orientation of Providers
IntelyCare will provide all new Assigned Providers with an orientation to the company’s policies and procedures. It shall be the responsibility of the customer to orient Assigned Providers to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout, and equipment, and to validate the competency and ability of the Assigned Provider to properly use equipment.
5. Providers and Independent Contractors
As the provider of staffing services, IntelyCare will be the employer of Assigned Providers. At its sole discretion, IntelyCare reserves the right to utilize Independent Contractors in addition to its Assigned Providers, to assist in the provision of all agreed-upon Healthcare Supplemental Staffing services.
6. Incident, Error, Tracking System
Upon notification of incidents and/or errors, IntelyCare shall document and track all incidents, including errors, sentinel events, and other events, such as injuries and safety hazards related to the care and services provided, by utilizing its data-gathering tools. Information gathered, tracked, and analyzed may be shared and reported appropriately to customers, regulatory bodies, and the Joint Commission as required.
7. Communicating Occupational Safety Hazards/Events
It shall be the responsibility of the customer to notify IntelyCare, within 24 hours of the event, of any competency issues, incidents, and/or complaints related to the Assigned Provider and/or IntelyCare. Customer agrees to initiate communication with IntelyCare whenever an incident/injury report related to the Assigned Provider is completed.
8. Requirements for Staff Specified
It is IntelyCare’s obligation to comply with the requirements of the customer by supplying Assigned Providers that have the documented competencies, credentials, health screening, and experience to satisfy the requirements of applicable law or regulation in order to deliver safe care to the population being served.
9. Conflicts of Interest
IntelyCare to the best of its ability identifies conflicts of interest and discloses all conflicts of interest to its clients.
When conflicts of interest arise, IntelyCare discloses this conflict of interest when appropriate to whichever client may be involved or affected. IntelyCare prohibits corporate employees of IntelyCare from accepting gifts (other than those of nominal value) or allowing payment on their behalf of any travel, living, or entertainment expense by any person or organization currently doing business with or seeking to conduct business with IntelyCare, unless approved by the client involved or potentially involved.
10. Staff Matching Requirements
IntelyCare shall verify the Assigned Provider’s licensure, certification, education, and work experience to ensure they are competent and possess the skills and experience that match the requirements for the assignment as required by applicable law or regulation.
IntelyCare’s principal office is located in Quincy, MA, and is open Monday through Friday from the hours of 8:30 a.m. – 5:30 p.m. E.T. Our local telephone number is (617) 971-8344.
In the event of an emergency, natural disaster, or other uncontrollable event, IntelyCare will use reasonable efforts to provide services to you through our corporate network from a location where phones and computers are functional. A copy of our Emergency Management Plan is available upon request.
Any individual or organization that has a concern about the quality and safety of patient care delivered by IntelyCare healthcare professionals, that has not been addressed by IntelyCare, is encouraged to contact the Joint Commission at complaint@jointcommission.org or by calling 1(800) 994-6610. IntelyCare demonstrates this commitment by taking no retaliatory or disciplinary action against providers when they do report safety or quality of care concerns to the Joint Commission.