How to Choose an EHR Vendor: 5 Tips for Facilities

Electronic Health Record (EHR) systems have become an essential part of health services. Staff are able to deliver more efficient and higher quality care by maintaining electronic versions of paper medical charts. As this technology continues to evolve, the list of EHR vendors present in the healthcare market is undoubtedly becoming more expansive.

If you’re a facility leader looking to transition or upgrade your medical charting system, it’s important to select a vendor that’s best suited for your needs. We’ll walk you through everything you need to know, from why it’s important to select the right vendor to how you can narrow down your options.

Why Is it Important to Work With a Good EHR Vendor?

The quality of your EHR system can largely influence the workflow, data security, and care processes at your facility. When implemented properly, EHRs not only protect patient information in a centralized location, but they also enhance staff efficiency and clinical decision-making by automating essential work processes.

Having a suitable system in place is an important way to ensure that these benefits are maximized. A reputable vendor is more likely to provide a user-friendly and dependable system that fosters the long-term success of your operations. Additionally, your vendor will be the go-to support line that’s responsible for system updates and minimizing technical issues that could compromise patient privacy.

5 Tips for Selecting the Right EHR Vendor

Every vendor offers different qualities and strengths. Older companies like EPIC and Cerner have become some of the largest EHR vendors in the healthcare space. On the other hand, newer and small EHR companies, such as eClinicalWorks or Practice Fusion, offer novel services that aren’t available from other vendors.

The bottom line is that there’s no one-size-fits-all list of best EHR vendors. What’s most important is that you carefully research and select a vendor that provides all of the features, services, and support that your particular facility is looking for. Follow these practical tips to find a vendor that meets your unique needs.

1. Create a List of EHR Goals for Your Facility

The first step to finding the right vendor is understanding what you’re trying to achieve through your EHR system. Is your facility trying to enhance data security practices or improve health outcomes through more meaningful use of EHR data? Fundamentally, it helps to have a clear list of goals so that you know which features to look for.

Your list can also include potential deal-breakers of features that don’t mesh well with your needs. For instance, if you’re running a home care agency, you’d likely want a vendor that offers cloud-based data storage so your staff can chart remotely. In this case, a system that can only be accessed on-site might be a dealbreaker.

2. Research Vendors Within Your Field of Care

It’s also important to research vendors that are reputable within your particular area of care. For instance, behavioral health EHR vendors will offer a different landscape of tools than, say, long-term care vendors. Every patient population has different needs, and the information that your staff keeps track of each day will differ because of this. Follow these strategies to find vendors with the expertise you’re looking for:

• Browse certified vendors using the Certified Health IT Product List repository.
• Consult with other experts and health professionals in your specific field of care.
• Search for vendors online and read available reviews.

3. Consult Your Regional Extension Center

You can also consult your local Regional Extension Center (REC) to receive guidance on what types of EHR systems are best suited for your facility. RECs are part of a federal network created to help facilities implement EHRs in more productive ways. Since these RECs are run by knowledgeable experts appointed by the government, they serve as a great resource to get objective input on various vendors.

4. Compare Costs and Functions Between Different Vendors

Once you have narrowed down a list of vendors, you can begin comparing more specific costs and functions of each one. In addition to the information you collected online or through your REC experts, contact vendors directly to obtain price quotes and details about how their system functions. You can also utilize the following federally-run tools to help you compare the qualities and prices of different vendors:

• Meaningful Use Compare Tool
• Vendor Pricing Template
• Vendor Evaluation Matrix Tool

5. Schedule Vendor Demonstrations

Finally, it’s important to evaluate the actual usability of the EHR systems that you’re considering. While you may have gathered a list of functions on paper, they could look quite different in practice. Contact your final list of vendors to set up live demonstrations. This allows you to test out each system in person while having face-to-face consultations with the teams you’ll potentially be working with.

Optimize the Use of Technology at Your Facility

Now that you have a process for selecting suitable EHR vendors, you may be seeking other ways to streamline workflow at your facility. Don’t miss out on IntelyCare’s free tips and guides on how to optimize the use of health technology.