Patient Care Coordinator Job Description Template

Patient care coordinators help people navigate their logistical healthcare needs. Examples of how they assist the care process include referral management, resource coordination, and patient advocacy, in addition to communication and education support. If you’re looking for a professional who can provide these vital services, a well-written patient care coordinator job description can help you attract candidates with the necessary skills and qualifications.

In this article, we’ll walk you through the process of creating an effective, targeted job description for patient care coordinators, further ensuring your success by providing you with a free template that’s fully customizable. Additional factors to consider as you begin the hiring process include gaining market insights from reviewing current patient care coordinator job openings and considering role-specific interview questions.

With our tips on how to entice the best applicants (alongside our printable template), you’ll be ready to match with top talent and complete your care team, providing your patients with the best chance of achieving their care plan goals.

Patient Care Coordinator

Tips: Start your patient care coordinator job description with a general overview of the position while providing insight into your organization’s mission, vision, and values. The key purpose here is to entice candidates, making them want to learn more by highlighting the most important aspects of both the job and your company. If you have reasons to brag (awards, accolades, certifications, for example), here’s a great spot to do so.

Template:

Are you passionate about helping patients achieve their best possible selves? At [facility name], we’re looking for an experienced patient care coordinator to help guide our patients through every step of their outpatient plastic surgery experience.

We pride ourselves on the high quality, compassionate care we deliver every day. It’s why we’ve been featured as one of the city’s ‘Best Of’ in multiple publications. As a care coordinator with our team, you’ll be expected to assist our patients with appointment management, care expectations, and education, while providing empathetic and person-centered customer service throughout their journey.

If you love helping your patients feel confident in their care, continue reading below as we highlight our exceptional team’s additional benefits and requirements.

Benefits

Tips: This is where your job description starts focusing on specifics rather than generalized appeal. Use this section to list all the perks that your team members enjoy, including fringe benefits like self-scheduling options or holiday bonuses. Before publishing your job description, it’s always a good idea to have HR review your proposed benefits to avoid unintentionally misleading future hires.

Template:

• Competitive pay
• Retirement plans and 401(k) options
• Health benefits (medical, vision, dental)
• FSA/HSA options
• Paid vacation and holidays, family leave, and sick days
• Retention bonuses (at 5 and 10 years service)

Duties and Responsibilities

Tips: Whether you’re looking to hire for an ambulatory surgical center or a hospital, patient care coordinator job descriptions need to clarify the expectations so candidates know what they’re signing up for. Specificity is important — it can help you avoid making a bad hire, or hiring someone with the best intentions but an inability to fulfill the demands of the role.

Only include the expectations (related to tasks, for example) associated with the future job. This isn’t the space for skills or qualifications that may help them accomplish any identified tasks. By containing your content within the appropriate sections, you avoid inflating your job description with repetitive material and asks. Doing so will help reduce the risk of candidates losing interest — or worse, dropping off entirely.

Template:

Our patient care coordinators are expected to perform the following duties:

• Conduct consultations and intake visits
• Assist with initial assessments
• Coordinate appointments and surgical scheduling
• Ensure continuity of care through interprofessional communication
• Facilitate patient and family engagement with the care plan
• Provide patient and family teaching and education
• Plan and coordinate patient discharges
• Document care plans, interventions, and outcomes

Compensation and Shift Requirements

Tips: This section should give candidates a clear expectation regarding future salary or potential pay ranges. Transparency is important because listing prospective income builds trust, potentially attracting more qualified applicants. Do mention any additional incentives that may add interest to the base wages, like opportunities for shift differentials.

Template:

• Full time (40 hours per week), 8am–4:30pm M-F
• Late shift requirements may apply
• Hourly rate starts at $20/hour, with adjustments made for experience and certifications
• Overtime and holiday pay are available
• Bi-weekly pay periods

Preferred Qualifications and Skills

Tips: Now’s your chance to specify which patient care coordinator skills you’re seeking. If the patient care coordinator education requirements at your facility include a specific degree, be sure to state that here. Whatever you’re looking for, this is the appropriate place within the job description to list all the necessary qualifications and skills required to achieve success within this position.

Please note that overly detailed qualification and skill parameters may unintentionally deter highly capable applicants that have usable, related experiences. Broader criteria can attract candidates with transferable skills like communication and clinical expertise.

Template:

The ideal patient care coordinator applicants will possess:

• An active, unencumbered nursing license.
• A nursing degree from an accredited nursing school or program.
• At least 2 years of experience in a surgical setting (plastic/aesthetic settings preferred).
• (Preferred) Plastic Surgical Nurse and/or Aesthetic Nurse Specialist certifications.
• Current BLS (Basic Life Support) for healthcare providers; CPR/AED certification.
• Familiarity with electronic health record (EHR) (Epic-specific experience preferred).
• Excellent communication, attention to detail, organizational, and multi-tasking abilities.
• A compassionate and empathetic approach to patient care.

Call to Action

Tips: By this point of your job description for patient care coordinators, qualified candidates will be ready to apply. To maintain that enthusiasm, use concise, encouraging language that directs them to the official application.

Template:

Ready to help patients feel cared for at every step of their journey to greater confidence? Join our compassionate team as a patient care coordinator and drive your career (and patient experiences) toward better outcomes.

Discover the Top Talent for Your Team

With your well-written patient care coordinator job description, you’re ready to start your recruitment process. Let IntelyCare take all the stress out of finding the right candidates — post your vacancy on our nationwide job board and access over 1 million qualified nursing professionals today.