Surgical Coordinator Job Description Template

Surgical coordinators support scheduling and logistical requirements for the duration of the surgical patient journey. Though clinicians sometimes do fill this role, it’s not typically associated with evaluative or interventional care. For surgical organizations (or departments) looking to maintain smooth patient flow, a well-written surgical coordinator job description can help identify top candidates for providing the administrative-style coverage that contributes to operational efficiency.

As you begin your hiring process, consider reviewing current job postings for surgical coordinators and harnessing those market insights to better position your vacancy. You can also use this information to guide any facility-specific customizations to the surgical scheduler job description template found below, tailoring your outreach to optimize candidate alignment. Once you’ve posted your opening, leaning on expert-backed and role-specific job interview questions can further your chances of the best possible hiring outcomes.

Surgical Coordinator

Tips: A quality surgical coordinator job description should start with a quick introduction to the role, paired with a brief overview of the facility (or unit). Recognition, awards, and organizational mission statements are a good addition to this section. However, the most pressing question that needs answering is, What is a surgical coordinator? A well-done intro should leave no one in doubt about what’s being advertised, while also highlighting the merits of your work environment.

Template:

[Facility Name] is seeking a surgical coordinator with exceptional communication and customer service skills to support the administrative coordination of our patient cases. This role provides essential support in surgical scheduling, patient correspondence, and resource coordination within our fast-paced, 18-doctor, physician-owned surgical practice.

As part of our award-winning team, you will help facilitate the successful delivery of more than 20,000 annual surgical procedures, contributing to the operational excellence and patient service that has earned our organization distinctions like the Coastal Pacific Journal patient choice award.

Benefits

Tips: To maintain your vacancy’s appeal, follow the introduction with the benefits and additional perks associated with the job. These may vary according to setting or facility type, so be sure to customize enticements according to any additional advantages (like flexibility) you’re able to offer. For example, a hospital surgical coordinator job description may highlight the opportunity for remote or hybrid schedule options.

Template:

• Competitive pay rates
• Health, dental, and vision benefits
• 401k, retirement plans (with graded vesting, if applicable)
• FSA/HSA options
• Holidays, PTO, sick time
• Wellness programs

Duties and Responsibilities

Tips: This portion of the surgical scheduler job description now needs to answer the question, What does a surgical coordinator do at your facility? List your expectations and job-specific surgical coordinator requirements so that there’s no surprises when it comes time for the hire to fulfill the many obligations of the role.

Template:

• Book and coordinate all patient surgical appointments
• Receive and correspond with surgical booking requests
• Maintain smooth communication flow regarding follow-up requirements
• Assist with family and patient electronic or telephone communication
• Coordinate appointments, meetings, resource (or equipment) needs, and care tasks
• Ensure thorough documentation and proper recordkeeping
• Safeguard patient information and privacy by ensuring full compliance with HIPAA and regulatory mandates
• Deliver quality customer service alongside every professional interaction

Compensation and Shift Requirements

Tips: It’s widely recognized that pay and schedule transparency strengthen recruiting efforts. Providing salary or hourly expectations not only benefits your hiring strategy, but may also prevent the hidden costs of a misaligned hire or candidate drop-off once compensation and scheduling expectations are revealed. Prevent unnecessarily extending your time-to-hire metrics by providing the clarity that candidates deserve regarding compensation and logistics.

Template:

• Starting pay of $22/hour, with allowable adjustments for experience
• FTE, working full-time Monday – Friday (8:00 am – 4:30 pm)
• Bi-weekly pay periods
• No holiday or weekend requirements
• Overtime, incentive pay, and retention bonuses available on a case-by-case basis

Preferred Qualifications and Skills

Tips: Here, you’ll want to list the qualities and skills needed to perform this role at the highest level. To avoid dissuading motivated individuals who may offer dedicated service alongside a unique perspective, make sure to clearly differentiate between requirements vs. preferences. The more rigid the criteria, the narrower your talent pool may become.

Template:

• Minimum 2 years of scheduling or administrative experience; healthcare experience preferred
• High school diploma or equivalent required; associate degree or higher preferred
• Proficiency with computers and office software; familiarity with Epic electronic health records preferred
• Strong communication and customer service skills, with the ability to maintain professional interactions among patients and staff
• Excellent attention to detail and accuracy
• Highly effective time management and organization skills, with the ability to balance multiple priorities at once

Call to Action

Tips: Finish your surgical scheduler job description on a high note, with a call to action that excites candidates and prompts them to immediate action. One way to personalize this prompt is by incorporating your company values and highlighting this role’s particular significance.

Template:

Ready to use your attention to detail to help patients achieve relief from pain and regain mobility? Join our team today and begin supporting the life-changing surgical care our facility consistently delivers to the Northwestern community.

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