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Nursing Jobs in Mandeville, LA

Supv OC Registered Nurse- Observation Med Surg Tele - Days Sign on avail

apartment Ochsner Health System location_onSlidell, LA

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job acts as a supervisor and provider of care at the point of care to individuals and cohorts of patients within a unit. Evaluates nursing interventions by coordinating, delegating and supervising care provided by the healthcare team of licensed nurses, registered nurses, and patient care technicians. Serves as a resource to staff for patient care assessment, planning, and evaluation of nursing interventions and facilitates problem resolution through collaboration with unit leadership and other supervisory staff. In collaboration with the immediate leader and other supervisory staff, identifies staff strengths and weaknesses and evaluating staff performance for team members within their span of control. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion. Education Required - Graduate of an accredited school of nursing. Bachelor's Degree Science of Nursing (BSN) required for all Ochsner Magnet Facilities. Preferred - Bachelor’s degree in nursing. Experience Required – 1 year of relevant experience as a registered nurse OR 2 years of experience as an LPN in an acute care setting. Preferred – 2 years of relevant experience as a registered nurse. Certifications Required – Current registered nurse (RN) license in state of practice. Basic Life Support (BLS) from the American Heart Association. Knowledge Skills and Abilities (KSAs) Problem-solving skills. Ability to assess the medical needs of a patient and find a solution to ensure their health and wellbeing. Ability to be self-directed. Proficient in indicators of operational success such as unit productivity, expense management, regulatory requirements, and quality indicators. Proficiency in using computers, software, and web-based applications. Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Excellent organizational skills and ability to routinely manage priorities and projects involving multiple constituencies. Excellent time management skills and ability to work with frequent interruptions and changes in priorities. Ability to work in stressful situations and always remain objective and professional. Job Duties Administers medications, starts IVs, and discharges patients with their healthcare team. Organizes, plans, supervises, and provides coordinated patient care within the unit. Supervises, develops, and evaluates assigned departmental staff nurses and technicians. Promotes the adoption of nursing protocols and clinical practice guidelines to support evidence-based practice. Manages conflict on assigned shifts and collaborates with other supervisors and unit leadership if further action is needed. Collaborates with patient quality, safety, and experience leadership and promotes patient quality, safety, and experience processes. Supports daily clinical operations on the unit by ensuring effective scheduling, staffing, and appropriate clinical supplies and resources are available for patient care. Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Performs other related duties as assigned. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state, and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position : Colorado, California, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Vermont, Washington,and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

ICU

Pediatric

Per Diem

Nurse Practitioner Per Diem - Pediatric ICU

apartment St. Tammany Health System location_onCovington, LA

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system. We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste. JOB DESCRIPTION AND POSITION REQUIREMENTS Scheduled Weekly Hours: TBD Work Shift: 7am-7pm or 7pm-7am as needed Summary of the Job: The nurse practitioner covers all areas within the Pediatric Department. The nurse practitioner manages pediatric and newborn patients with consultation, collaboration, and general supervision and under a collaborative practice agreement with the Pediatric Hospitalist and/or Intensivist, Pediatrician and the Emergency Room Physician utilizing extensive knowledge of pathophysiology, physiology and pharmacology. The Nurse Practitioner exercises independent judgment in the assessment, diagnosis and initiation of certain delegated medical processes, procedures and protocols depending on level of expertise. Nurse Practitioners work within the framework of the State Nurse Practice Act and follow hospital policies and procedures. The nurse practitioner also complies with hospital and nursing standards in the performance of job duties and responsibilities. The nurse practitioner will support the goals and objectives of the department and of the hospital. Minimum Qualifications: Successfully completed Board Certified Nursing Program . Master’s Degree in Nursing or equivalent experience required. 1 year experience in pediatrics required; 2 years’ experience preferred. Current LA APRN license. Current PALS and BLS certifications upon hire. PALS Instructor Certification and NRP obtained within 12 months of hire. Certifications may be through any International Liaison Committee on resuscitation (ILCOR) provided courses such as but not limited to:Ochsner Health System, American Heart Association and American Red Cross.The ILCOR course must include a manikin check off. Able to proficiently perform initial and subsequent assessments on pediatric patients. Able to effectively lead pediatric resuscitation teams. Able to perform: 1. Lumbar puncture 2. IV therapy 3. Superficial Abscess Drainage Preferred Qualifications: Acute care pediatric experience preferred. Physical Demands: Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 50 pounds is required. Must be able to work with a moderate level of noise. Physical Effort required: Constant (67%-100%) - seeing Frequently (34%-66%) - lifting, carrying, pushing/pulling, reaching, handling/feeling, talking, hearing Occasionally (1%-33%) - climbing (stairs, ladders, etc.), stooping, crouching EMPLOYMENT Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. Please take time to review those expectations, which can be found b y clicking here , before applying for employment. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process. EQUAL OPPORTUNITY EMPLOYER St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.

CRNA

Full-time

CRNA

apartment St. Tammany Health System location_onCovington, LA

Full-time

RN - Inpatient - Full-Time Nights - AVALA Hospital - RH34

apartment AVALA location_onCovington, LA

Summary Provides direct and indirect patient care on the Med/Surg unit. Communicates with Physicians/Nurse Manager/co-workers, as appropriate about changes in patient’s clinical condition, including results of diagnostic studies and symptomology. Able to respond quickly and accurately to changes in condition or response to treatment. Able to perform general nursing duties in all departments with adequate supervision. Participates in performance improvement and CQI activities. May also function in the role of Charge Nurse under the supervision of the Director of Inpatient Services. Communicates on behalf of the patient (patient advocate); care provided reflects the mission, ethics and goals of the facility, as well as the focus statement the department. Essential Duties and Responsibilities Monitors and supervises patient care, including diet and physical activities. Communicates appropriately and clearly to departmental charge nurse or director, co-workers, and physicians. Prepare patients for and assists with examinations or treatments or procedures to assist physicians. Performs a head-to-toe assessment on all patients and reassessments as per policy. Able to interpret data about the patient’s status in order to identify the care needed. Adequately assess and reassess pain. Utilizes appropriate pain management techniques. Educates the patient and families regarding pain management. Perform waived testing (point-of-care testing), draw blood for lab testing as needed, interpret results and take appropriate actions per Clinical Laboratory’s and the patient care unit’s policies and procedures. Makes decisions reflecting knowledge of facts, knowledge of diseases/surgical conditions, care required and good judgment. Identifies physical symptoms and changes, reports changes to surgeon/ physician, and initiates appropriate actions. Knowledge of medications and IV fluids and their correct administration, based on age of the patient and the patient’s clinical condition. Administers medications safely using the five medication rights and reduces the potential for medical errors. Knowledge in maintenance and care of central / PICC line. Knowledge of cardiac monitoring and can identify dysrhythmias, notifies physician of changes, treat appropriately based of facility protocol. Able to perform the techniques of cardiopulmonary resuscitation accurately and effectively. Performs patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. Ability to formulate an individualized plan of care, modify patient treatment plans as indicated by patients’ responses and conditions and evaluate overall plan daily for effectiveness. Involves patient/family in plan of care. Keeps abreast of changing techniques in nursing and maintains a high level of expertise in patient care. Ability to be flexible, organized, and function under stressful situations. Assists in emergency nursing procedures necessary for prompt control of changes in patient’s physical condition. Treats patients and their families with respect and dignity, maintains an environment that provides the patient and family feelings of safety and security, practices good guest relations. Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient. Consults other departments as appropriate to provide for an interdisciplinary approach of meeting patient needs. Ensures completion of documentation, including but not limited to, H/P, consents, handoff communications tool, medication administration, pre-anesthetic questionnaire, medication reconciliation form, and allergies. Practices economical use of equipment and supplies, informs proper authority of discrepancies. Provides education to staff on performance improvement. Ability to provide in-service training for unit staff members, participates in guidance and educational program. Demonstrates ability to perform treatments and provide services to level of licensure. Charge Nurse Responsibilities Updates Table for Inpatient Log Census. Completes Patient Classification Form to assure efficient staffing levels and patient assignments. Verifies that temperature logs completed. Oversee all staff on the Med Surg Unit. Follows protocol for admitting a patient and activation of call team. Initiates emergency response protocol. Effectively communicates pertinent issues with Med Surg Director. Supervises dietary after hours. Follows up on consults and outstanding orders. Follows protocol for patient transfers. In charge of room assignments, assists with admits and discharges and ensures minimal delays in patient treatment. Core Competencies Action Orientation - Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards and responsibilities, creates a results-oriented environment, and follows through on actions. Communications - Communicates well both verbally and in writing. Effectively conveys and shares information and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information. Creativity/Innovation - Generates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks, and encourages innovation. Critical Judgment - Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by performing with reliability. Customer Orientation - Listens to customers, builds customer confidence, increases customer satisfaction, ensures commitments are met, sets appropriate customer expectations, and responds to customer needs. Interpersonal Skills - Effectively and productively engages with others and establishes trust, credibility, and confidence with others. Leadership - Motivates, empowers, inspires, collaborates with, and encourages others. Builds consensus when appropriate. Focuses team members on common goals. Teamwork - Knows when and how to attract, develop, reward, and utilize teams to optimize results. Acts to build trust, inspire enthusiasm, encourage others, and help resolve conflicts and develop consensus in creating high-performance teams. Professional Requirements Meets dress code standards; adheres to dress code policy. Completes annual education requirements. Maintains regulatory requirements. Maintains patient confidentiality at all times. Reports to work on time and as scheduled, completes work within designated time. Wears identification while on duty, uses computerized punch time system correctly. Completes in-services and returns in a timely fashion. Attends annual review and department inservices, as scheduled. Attends monthly staff meetings. Represents the organization in a positive and professional manner. Actively participates in performance improvement and continuous quality improvement (CQI) activities. Complies with all organizational policies regarding ethical business practices. Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the department. Promotes professional growth of subordinates by sharing knowledge and/or directing them to sources if information appropriate to given situation. Utilizes journals, books, etc. to learn and/or improve new techniques and equipment. Assists other staff members in performing any duty that enhances the delivery of patient care. Critical Care experience preferred. Advanced Orthopedic and Spine Certification Requirements (CR.1c) As part of the Advanced Orthopedic and Spine Certification, at a minimum, the Program direct-care staff, must have eight (8) hours of education specific to the Program scope, initially, and at least annually thereafter. (CR.1e) As part of the Advanced Orthopedic and Spine Certification, staff possess adaptability to processes as related to up-to-date best practices, collaboration between departments, compliance with protocols/processes, communication, cooperation and exceptional customer service. Within 90 days of hire or, if currently employed, within 90 days of signing the job description, must adhere to: Orientation of Advanced Orthopedic and Spine Certification. In compliance with the Program education requirements. Completed department specific competencies. Regulatory Requirements Graduate of accredited school of nursing Current state Registered Nurse Licensure, within state of practice Current BLS and ACLS certification PALS certification recommended Skills Ability to communicate effectively in English, both verbally and in writing. Basic computer knowledge. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires repetitive motions, standing, walking, bending, kneeling and stooping all day. The employee must frequently lift or move items weighing up to 50 pounds.

PACU

Full-time

RN - PACU - Full-Time - AVALA Hospital - RH208, RH213, RH235, RH288

apartment AVALA location_onCovington, LA

$2500 sign-on bonus with commitment. Summary Provides direct patient care to all patient populations. Addresses the psychosocial, physical and general aspects of care related to the surgical environment. Assists with the maintenance of PACU equipment and inventory. Participates in performance improvement activities. Responsible for monitoring patient’s physiological status in the immediate postoperative environment. Communicates with surgeon and anesthesiologist continuously, and as needed, about patient conditions; receives direction for patient management. Intercedes to maintain optimum homeostasis. Is able to respond quickly and accurately to changes in condition or response to treatment. May be required to perform in the charge nurse role. Essential Duties and Responsibilities Able to perform a head-to-toe assessment on all patient populations and reassessments per facility policy. Provides care appropriate to disease condition and age of the patient. Demonstrates knowledge of perioperative factors that alter immediate postoperative phase. Identifies physical symptoms and changes and takes appropriate action in a timely manner. Demonstrates knowledge of airway management and procedures and the ability to use the equipment. Demonstrates ability to assess cardio-respiratory systems for changes and provides appropriate treatment. Observes behavioral and physiologic changes due to medications, takes appropriate actions and documents. Ability to adequately assess and reassess pain. Utilizes appropriate pain management techniques. Educates the patient and family regarding pain management. Demonstrates an ability to assist physicians with procedures. Carries out medical/surgical asepsis during treatments and special procedures. Knowledge of medications and their correct administration based on age of patient and clinical condition. Follows the five medication rights and reduces the potential for medication errors. Carries out safety measures to prevent patient from harming him/herself or others. Assesses level of consciousness and promotes activity. Encourages turn, cough, and deep breathe by exercises and position changes. Demonstrates knowledge of anesthetic drugs, actions and side effects. Demonstrates knowledge of arterial lines, spinal and epidural catheters and documents pertinent clinical information per policy. Has knowledge of emergency medications. Demonstrates knowledge of peripheral nerve block procedures and catheters; able to document pertinent clinical information per policy. Ability to formulate an individualized plan of care. Ability to revise plan of care as indicated by the patient’s response to treatment and evaluate overall plan for effectiveness. Formulates a teaching plan with patient and family based upon identified learning needs and evaluates effectiveness of learning. Interacts professionally with patient/family. Responds appropriately to patient in an emergency or per ACLS or PALS protocol. Communicates effectively and thoroughly the patient’s condition upon transfer from PACU to the receiving unit Registered Nurse. Establishes and maintains effective communication and good working relationships with co-workers and health care team members for the patient’s benefit. Consults other departments as appropriate to provide an interdisciplinary approach to the patient’s needs. Orients new staff as needed. Maintains regulatory agency requirements, hospital and nursing policies, procedures and standards. Demonstrates knowledge of cardiac monitoring, identifies dysrhythmias, and treats appropriately based upon facility protocol. Able to perform 12 lead EKG as indicated. Able to perform waived testing (point-of-care testing) or moderate complexity testing per clinical laboratory guidelines and unit policy and procedure. Able to interpret results of laboratory tests and take appropriate action on test results. Notifies physician of any abnormal lab/test results. Completes specially assigned duties consistently and as schedule allows. Documentation meets current standards and policies. Manages and operates equipment safely and correctly. Treats patients and their families with respect and dignity. Identifies and addresses psychological, cultural, ethnic and religious/spiritual needs of patients and their families. Functions as a liaison between patients, their families and other departments and other healthcare providers. Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organizes and manages activities reflecting due consideration for the needs of the department and staff. Charge Nurse Responsibilities: Makes daily patient assignments, monitors the daily surgery schedule and daily unit progress, reports changes to involved departments. Supports/oversees unit staff and monitors staffing efficiency. Monitors late and on call schedule. Staff's unit according to nursing standards. Supervises staff to ensure quality of nursing care, delegates’ specific duties and tasks. Monitors daily time sheets. Provides and controls supplies, and equipment needed for successful operation of the department. Directs and delegates control of inventories to ensure proper amounts available. Supervises care and cleanliness of equipment and supplies to ensure good working conditions. Effectively communicates pertinent issues to OR Director. Provides orientation to new staff members. Assists in the evaluation process. Promotes the hospital’s mission, values, and goals. Utilizes initiative, strives to maintain a steady level of productivity, completes assigned projects by due date. Knowledgeable of lab procedures and lab equipment. Participates in QA/PI activities, communicates results to staff. Completes other duties as assigned by Director. Communicates with OR Director regarding issues, conflicts, or operational occurrences in the department and participates with problem solving. Promotes professional growth of subordinates by sharing knowledge and/or directing them to sources if information appropriate to given situation. Utilizes journals, books, etc. to learn and/or improve new techniques and equipment. Core Competencies Action Orientation - Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards and responsibilities, creates a results-oriented environment, and follows through on actions. Communications - Communicates well both verbally and in writing. Effectively conveys and shares information and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information. Creativity/Innovation - Generates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks, and encourages innovation. Critical Judgment - Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by performing with reliability. Customer Orientation - Listens to customers, builds customer confidence, increases customer satisfaction, sets appropriate customer expectations, and responds to customer needs. Interpersonal Skills - Effectively and productively engages with others and establishes trust, credibility, and confidence with others. Leadership - Motivates, empowers, inspires, collaborates with, and encourages others. Builds consensus when appropriate. Focuses team members on common goals. Teamwork - Knows when and how to attract, develop, reward, and utilize teams to optimize results. Acts to build trust, inspire enthusiasm, encourage others, and help resolve conflicts and develop consensus in creating high-performance teams. Professional Requirements Meets dress code standards; adheres to policy dress code policy. Completes annual education requirements. Maintains regulatory requirements. Maintains patient confidentiality at all times. Reports to work on time and as scheduled, completes work within designated time. Wears identification while on duty, uses computerized punch time system correctly. Attends annual review and department in-services, as scheduled. Attends monthly staff meetings or reads staff meeting minutes. Represents the organization in a positive and professional manner. Actively participates in performance improvement and continuous quality improvement (CQI) activities. Complies with all organizational policies regarding ethical business practices. Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the department. Assists other staff members in performing any duty that enhances the delivery of patient care. Advanced Orthopedic and Spine Certification Requirements (CR.1c) As part of the Advanced Orthopedic and Spine Certification, at a minimum, the Program direct-care staff, must have eight (8) hours of education specific to the Program scope, initially, and at least annually thereafter. (CR.1e) As part of the Advanced Orthopedic and Spine Certification, staff possess adaptability to processes as related to up-to-date best practices, collaboration between departments, compliance with protocols/processes, communication, cooperation and exceptional customer service. Within 90 days of hire or, if currently employed, within 90 days of signing the job description, must adhere to: Orientation of Advanced Orthopedic and Spine Certification In compliance with the Program education requirements Completed department specific competencies Regulatory Requirements Graduate of an accredited school of nursing Current state Registered Nurse licensure in the state of Louisiana Current BLS, ACLS, and PALS certification Skills Ability to communicate effectively in English, both verbally and in writing. Basic computer knowledge. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires repetitive motions, standing, walking, bending, kneeling and stooping all day. The employee must frequently lift or move items weighing over 100 pounds.

Full-time

Patient Access Representative - Full-Time - APN - RO15

apartment AVALA location_onMandeville, LA

Summary Under the supervision of the Practice Manager, the Patient Access Representative is responsible for obtaining accurate patient demographics and insurance information during the patient interview process; the process includes in-person, and phone interviews, corrects information as needed. Processes the registration including obtaining the patients signature on the Authorization for Treatment, Advanced Beneficiary Notice (ABN) and completing the Medicare Secondary Payer (MSP) questionnaire. Scans all necessary documentation into SRS. Collects co-payments, estimated co-insurance and deductibles, which includes phone calls to patients to discuss financial responsibility prior to service as well as collecting at time of service. Answers incoming phone calls and assist caller as needed. And any other duties assigned by the Practice Manager. Essential Duties and Responsibilities Registration Front Desk Able to handle heavy phone volumes, ensures that callers are transferred to the appropriate department and/or person. Answers calls in a timely manner; identifies department and self when answering the telephone. Able to handle all codes and stat calls proficiently. Verifies that patient demographic information is accurate and ensures that insurance cards, consents and other admission documents are complete and in order. Ability to explain required forms to the patient in detail (i.e.: Authorization for Treatment, Advanced Beneficiary Notice (ABN), Medicare Secondary Payer (MSP) questionnaire). Obtains required signatures as needed. As part of the pre-registration process, contacts patient to verify demographic information, insurance information, and MSP questionnaire. Informs patients of estimated balance due and collects monies due at time of service. Demonstrates knowledge of all features and functions of the Patient Accounting areas. Notifies appropriate staff regarding any issues or concerns in a timely manner. Balances daily receipts list to cash, checks, and credit card payments received at the end of each day. Other Duties Functions as back up to concierge. Other duties as assigned. Core Competencies Action Orientation - Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards and responsibilities, creates a results-oriented environment, and follows through on actions. Communications - Communicates well both verbally and in writing. Effectively conveys and shares information and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information. Creativity/Innovation - Generates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks, and encourages innovation. Critical Judgment - Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by performing with reliability. Customer Orientation - Listens to customers, builds customer confidence, increases customer satisfaction, ensures commitments are met, sets appropriate customer expectations, and responds to customer needs. Interpersonal Skills - Effectively and productively engages with others and establishes trust, credibility, and confidence with others. Leadership - Motivates, empowers, inspires, collaborates with, and encourages others. Builds consensus when appropriate. Focuses team members on common goals. Teamwork - Knows when and how to attract, develop, reward, and utilize teams to optimize results. Acts to build trust, inspire enthusiasm, encourage others, and help resolve conflicts and develop consensus in creating high-performance teams. Professional Requirements Meets dress code standards and adheres to policies. Completes annual education requirements. Maintains patient confidentiality at all times. Reports to work on time and as scheduled, completes work within designated time. Wears identification while on duty, uses computerized punch time system correctly. Completes in-services and returns in a timely fashion. Attends annual review and department in-services, as scheduled. Attends staff meetings annually, reads and returns all monthly staff meeting minutes. Represents the organization in a positive and professional manner. Actively participates in performance improvement and continuous quality improvement (CQI) activities. Complies with all organizational policies regarding ethical business practices. Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the department. Promotes professional growth of subordinates by sharing knowledge and/or directing them to sources if information appropriate to given situation. Utilizes journals, books, etc. to learn and/or improve new techniques and equipment. Assists other staff members in performing any duty that enhances the delivery of patient care. Regulatory Requirements High school diploma. Two (2) or more years’ experience. Skills Ability to communicate effectively in English, both verbally and in writing. Basic computer knowledge. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires repetitive motions, standing, walking, bending, kneeling and stooping all day. The employee must frequently lift or move items weighing up to 20 pounds.

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