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Overview

At Houston Methodist, the Nurse Navigator position is responsible for serving as an expert population-specific clinician, patient/client advocate and assisting population-specific patients/families to navigate the complex healthcare system in an organized, effective and efficient manner. This position will assist with the standardization and efficiency of care for patients in the service line throughout the continuum of patient care. The Nurse Navigator position models patient-centered care and assumes leadership responsibilities with high level contributions in direct patient interaction, the department, the service line, and across the institution. Responsibilities for this position may include, but are not limited to, leading survivorship activities, participating in nursing initiatives such as Pathway to Excellence/Magnet, assessing service line needs related to practice and improvement opportunities, coordinating program education and serving as a clinical resource for both program and hospital staff.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

  • Provide personalized care and service by consistently demonstrating our I CARE values:
    • INTEGRITY: We are honest and ethical in all we say and do.
    • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
    • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
    • RESPECT: We treat every individual as a person of worth, dignity, and value.
    • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
  • Practices the Caring and Serving Model
  • Delivers personalized service using HM Service Standards
  • Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
  • Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience
  • Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
  • Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS
  • Develops strong relationships with physicians, their office staff, and healthcare providers to ensure effective communication in patient care. Serves as a liaison between ancillary departments, clinical specialists, physicians and patients to ensure efficient patient flow for service line patients. Serves as a clinical resource for complex and/or highly specialized patient care situations to patient care providers and other health care professionals within the hospital and in the community, as appropriate.
  • Builds and maintains relationships with community organizations, interprofessional departments and outside medical service agencies to help coordinate support services for patients. Partners with the Business Development staff to coordinate relationships with external/referring physicians for the program, as appropriate.
  • Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
SERVICE ESSENTIAL FUNCTIONS
  • Coordinates all aspects of patient care and development related to the service line. Facilitates entry of patients into the program and assists with coordination of care through personalized interaction. Follows the population-specific patient throughout the postoperative phase of care, continuum of care and/or into survivorship, as applicable. Advocates for patients and caregivers in preventing/resolving clinical or ethical issues, develops supportive department/unit practices and guidelines.
  • Educates the patient and caregiver on disease-specific guidelines and surgical and non-surgical treatment options to enable patient-led treatment decisions.
  • Develops/updates informational/educational resources and programs related to program services and/or plan of care in partnership with the patient and caregiver; mentors others regarding specialty populations; audits plan of care.
  • Teaches nursing care principles with advanced technical knowledge and provides formal education to groups outside the department as needed. Educates and/or facilitates patient and caregiver on introduction to program, clinical trial information, resource referrals, and genetic counseling as appropriate.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Fosters successful outcomes, survivorship by developing treatment summary, providing education to patient and caregiver on follow-up schedule and communication to healthcare team. Assists with maintaining follow up schedule and addresses acute complications, late and long-term effects through continual needs assessments.
  • Implements risk assessments and monitors healthcare pathways with interprofessional teams, intervening when necessary to improve timeliness of care. Actively participates in a wide range of performance improvement and shared governance activities by identifying, recommending and leading improvements in patient safety-related processes at unit or service line level. Ensures appropriate data is collected and submitted to appropriate databases for service lines supported.
FINANCE ESSENTIAL FUNCTIONS
  • Participates in decisions impacting operational and capital needs. Contributes to oversight of grant funding for community outreach initiatives as appropriate.
  • Makes referrals to financial navigators/business office financial counselors to assist patients needing financial support.
  • Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Participates in identifying needs, planning and implementing educational programs within the service line for hospital health care providers, patients, families and/or community groups. Develops, facilitates and participates with others in the development and presentation of health care provider and community educational programs in the service line.
  • Maintains personal professional development through organization membership. Reads and leads critique of evidence-based practice literature in nursing and related disciplines. Publishes evidence-based research findings and/or presents findings at a national meeting. Attends/participates in continuing education activities to ensure current knowledge in the practicing specialty.
  • Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION
  • Bachelor's degree or higher from an accredited school of Nursing
  • Master's degree preferred
WORK EXPERIENCE
  • Three years clinical nursing experience
  • Leadership or Coordinator experience preferred

License/Certification

LICENSES AND CERTIFICATIONS - REQUIRED
  • RN - Registered Nurse - Texas State Licensure -- Compact Licensure - Must obtain permanent Texas license within 60 days (if establishing Texas residency) AND
  • BLS - Basic Life Support or Instructor (AHA) AND
  • Magnet ANCC-recognized certification (HM) or Oncology Nursing Society recognized certification
LICENSES AND CERTIFICATIONS - PREFERRED
  • Magnet - ANCC Case Management Recognized Certification OR
  • ACM - Accredited Case Manager (NBCM,ACMA)

KSA/ Supplemental Data

KNOWLEDGE, SKILLS, AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Demonstrates highly developed assessment, clinical, documentation, and analytical skills
  • Strong psychosocial assessment and clinical skills
  • Possesses knowledge of health care financial and payer issues, and eligibility for state, local and federal programs.
  • Embodies the behaviors associated with the Leadership, Art and Science of Nursing (identified in Duties and Responsibilities) at the Proficient level according to Benner's model of clinical practice
  • Displays professionalism, remains composed under stress, and takes responsibility for delivering on personal and organizational commitments
  • Able to work independently; possesses organization/time management and prioritization skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

  • Uniform No
  • Scrubs Yes
  • Business professional Yes
  • Other (department approved) No

ON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

  • On Call* Yes

TRAVEL****Travel specifications may vary by department**

  • May require travel within the Houston Metropolitan area Yes
  • May require travel outside Houston Metropolitan area No

Company Profile

Houston Methodist Clear Lake Hospital brings the expertise and compassionate care of Houston Methodist Hospital in The Texas Medical Center – a national Honor Roll hospital – to Bay Area communities. The hospital provides a broad spectrum of adult medical and surgical care, is an accredited chest pain center, and is also acute stroke-ready designated through DNV. Houston Methodist Clear Lake offers many inpatient and outpatient services including 3-D mammography and other state-of-the-art imaging, labor and delivery with a level II neonatal ICU, Cancer Center of Excellence, advanced laparoscopic surgery, comprehensive orthopedics and sports medicine, neurology, urology and otolaryngology.  Also, Houston Methodist Clear Lake Hospital is honored to be the only hospital in the bay area to have a Grade A rating from Leapfrog Hospital Safety Grading.

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Ensure exam rooms are stocked, neat and orderly. Clean, sterilize and test medical equipment. FINANCE ESSENTIAL FUNCTIONS Displays self-motivation to independently manage time effectively, timely document care, minimize incidental overtime, and prioritize daily tasks. Provides input into department resource utilization including capital and operational budget needs. Contributes towards meeting department financial targets through optimizing efficiency and other areas according to department specifications. Maintain storage of patient products in a neat and orderly fashion, work to maximize theeffectiveness of the clinical spaces, and support inventory management for clinical materials by maintaing accurate inventory through routine reconciliation. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Champions new care pathways or service line implementations to improve care to the community. Identifies trends for improvement opportunities or practice changes and supports initiatives. Researches the change and presents options to appropriate clinical leadership. Identifies and presents areas for innovation, efficiency and improvement in patient care or department operations using evidence-based practice literature. Offers innovative solutions through evidence-based practice/performance improvement projects and department activities. Ensures own career discussions occur with appropriate management. Completes and updates My Development plan on an on-going basis. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION Graduate from an accredited School of Nursing WORK EXPERIENCE One year of nursing experience in a healthcare environment License/Certification LICENSES AND CERTIFICATIONS - REQUIRED RN - Registered Nurse - Texas State Licensure -- Compact Licensure - Must obtain permanent Texas license within 60 days (if establishing Texas residency) AND BLS - Basic Life Support or Instructor (AHA) KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Strong assessment, organizational and problem-solving skills as evidenced by capacity to prioritize multiple tasks and role components Ability to function independently and exercise judgment in interactions with physicians, interprofessional care team and patients and their families Uses critical thinking skills and clinical judgment to work autonomously as defined by the Nurse Practice Act Demonstrates proficient time management skills Working knowledge of Microsoft products including Outlook SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform No Scrubs Yes Business professional No Other (department approved) No ON-CALL* *Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below. On Call* No TRAVEL** **Travel specifications may vary by department** May require travel within the Houston Metropolitan area Yes May require travel outside Houston Metropolitan area No Company Profile Houston Methodist Specialty Physician Group - As one of the nation’s leading hospitals and academic medical centers Houston Methodist has brought together some of the nation’s leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.