The Clinic Manager is responsible for oversight of all operational aspects within the assigned clinic(s) with the goals of providing an optimal patient experience, delivering high quality care, and controlling costs, in alignment with Swope Health (SH)’s Promise, Mission and Key Performance Indicators. The Clinic Manager is responsible and accountable for patient relations, personnel administration and the clinic's fiscal management. The Clinic Manager serves as a liaison between medical staff and other clinical staff coordinating the day-to-day operation of clinic services. This position works in close collaboration with the Director of Nursing, however, is expected to exhibit initiative and independent action in accomplishing their job duties. Primary Functions Provides leadership in the Clinic and serves as a role model within the organization; Participates in SH meetings, committees, and projects as required; Supports the key functions of the Clinic as a Patient Centered Medical Home (PCMH). In partnership with Human Resources, interviews, hires, trains, and evaluates staff; Mentors and coaches' staff in their professional development and interpersonal relations, developing an effective teamwork approach, in partnership with clinic nursing and/or Director of Nursing; With the support of the Clinical Nurse Educator, coordinate, provide and document staff trainings, continuing education, competencies and monthly staff meetings; Approve/deny leave requests and review and approve timecards of direct reports; Provides oversight using routine audits of support staff performance of required job duties and documentation in the medical record. Using coaching, progressive corrective action and applying Just Culture principles, addresses staff performance and personal conduct issues in conjunction with the Director of Nursing and documents these actions; Produce/supervise scheduling and arrange daily assignment of duties for clinic staff to accommodate patient volume and Provider support to maximize service; Maintain regular and ongoing communication and oversight of clinic staff; Leads and role models patient experience efforts and communicates with patients who bring forth both complaints and compliments; Obtain, review, and develop action plans in conjunction with the Director of Nursing with clinic staff from patient feedback surveys; Participates in the development, monitoring and effective managing of annual operating clinic budget in conjunction with the Director contributing to the financial solvency of SH; In collaboration with Materials Management and pharmacy, purchase medical supplies, medications and equipment within the scope of the department budget; Reviews and verifies that medication and supply inventories are accurate and within date; Communicates any medical staff performance concerns to the Clinic Director, and/or Director of Nursing or Chief Health Officer; Maintains monthly records and verifies daily, monthly, and yearly medical inventory, logs, and that STAT bags and AED are maintained and checked routinely following manufacturers guidelines. Manages patient scheduling and wait times for appointments to provide appropriate access to care; Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of HIPAA, Joint Commission, PCMH, federal, state, and local agency standards and regulations; Actively participates in performance improvement activities. Collaborate in the evaluation and selection of medical equipment and arrange for routine equipment servicing and prompt repairs when necessary; In collaboration with Chief Health Officer and Medical Administration, develops creative strategic plans to provide increased growth & profitability of the clinic; In collaboration with the Compliance Department, report and investigate incidents, errors, quality of care and patient safety events. Work with staff and medical providers to improve patient safety. Completes Environmental Protection Agency (EPA) certification on bio hazardous waste and Department of Transportation (DOT) certification on transporting hazardous waste and ensures correct storage and handling of biohazard waste within the clinic setting. 25 May Supervise the following directly and jointly: RN, LPN, Medical Assistant, CSR and Front Desk Clerk, Social Worker, Community Health Worker, Behavioral Health Consultant. Education Requirements RN licensure required. Dual license preferred in MO & KS Experience & Qualifications Two years supervisory experience of a clinical setting and understanding the concept of team nursing for delivering care and demonstrating the ability to lead and motivate preferred Knowledge of healthcare theory and practice. Knowledge of general policies and procedures in healthcare Knowledge of best practices in healthcare that produce safe, high quality care Proficient in the use of MS Office products and experience with Electronic Medical Record systems. Ability to establish effective working relationships with patients and multi-disciplinary staff. About Swope Health Services: Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we've made – delivering coordinated care that values the needs of the whole person and championing better health in our community. Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day. Swope Health Services supports its team members with: Medical benefits (including a Health Savings Account option), dental and vision 401(k) retirement plan with company match Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability Flexible Spending Account Paid Days Off beginning at 12 days annually, effective the first day of employment Eight annual company-paid holidays; One annual paid personal day Swope Health is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status or disability
As a Medical Assistant for Swope Health Services, you are a part of a team of caregivers to provide care for the people who need it most. You are responsible for receiving and preparing patients for medical examinations and treatment. This includes taking vital signs, and medical and social history, assisting the provider with the examination and treatment, and entering clinical data into the electronic health record. Under the general supervision of a medical provider, you will perform general medical services such as medication administration, and diagnostic and therapeutic procedures. Successful Candidates will have: High School diploma or GED • Graduated from an accredited medical assistant program. o Certified by one of the following: § NRCMA § RMA § CMA § NCMA § CCMA o IF not certified by one of the above, 2 years of experience in a private office, ambulatory care clinic, or hospital may be initially substituted for certification. You may be asked to become certified as a future requirement of employment. • If not graduated from an accredited medical assistant program, then 5 years of experience in a private office, ambulatory care clinic, or hospital may be initially substituted for certification. You will be asked to complete courses and become certified as a future requirement of employment. • BLS (Basic Life Support) Certified, or able to be obtained within 3 months of hire • Must exhibit the ability to work with people (staff, visitors, and clients). About Swope Health Services: Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we've made – delivering coordinated care that values the needs of the whole person and championing better health in our community. Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day. Swope Health Services supports its team members with: Medical benefits (including a Health Savings Account option), dental and vision 401(k) retirement plan with company match Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability Flexible Spending Account Paid Days Off beginning at 12 days annually, effective the first day of employment Eight annual company-paid holidays; One annual paid personal day Swope Health is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status or disability
As an Outreach Clinic Medical Assistant for Swope Health, you will be part of a team of caregivers to provide care for the people who need it most. You are responsible for receiving and preparing patients for medical examinations and treatment. This includes recording vital signs, medical history, and social history, assisting the provider with the examinations and treatment, and entering clinical data into the electronic health record system. Under the general supervision of a medical provider, you will perform general medical services such as medication administration, and diagnostic and therapeutic procedures. You are a critical part of the patient-centered medical team providing quality, accessible, and safe healthcare. If you have a passion for working with a team of dedicated caregivers to make care visible every day, this role is for you. Successful Candidates will have: High School diploma or GED Graduated from an accredited medical assistant program. Certified by one of the following: NRCMA RMA CMA NCMA CCMA IF not certified by one of the above , 2 years of experience in a private office, ambulatory care clinic, or hospital may be initially substituted for certification. You may be asked to become certified as a future requirement of employment. If not graduated from an accredited medical assistant program, then 5 years of experience in a private office, ambulatory care clinic, or hospital may be initially substituted for certification. You will be asked to complete courses and become certified as a future requirement of employment. BLS (Basic Life Support) Certified, or able to be obtained within 3 months of hire Must exhibit the ability to work with people (staff, visitors, and clients). Willing to travel to all Swope Satellite Clinics and temporary testing sites if needed. Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we have made – delivering coordinated care that values the needs of the whole person and championing better health in our community. Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day. Swope Health Services supports its team members with: Medical benefits (including a Health Savings Account option), dental and vision 401(k) retirement plan with company match Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability Flexible Spending Account Paid Days Off Swope Health is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status, or disability.
As a Medical Assistant for Swope Health Services, you are a part of a team of caregivers to provide care for the people who need it most. You are responsible for receiving and preparing patients for medical examinations and treatment. This includes taking vital signs, and medical and social history, assisting the provider with the examination and treatment, and entering clinical data into the electronic health record. Under the general supervision of a medical provider, you will perform general medical services such as medication administration, and diagnostic and therapeutic procedures. Successful Candidates will have: High School diploma or GED • Graduated from an accredited medical assistant program. o Certified by one of the following: § NRCMA § RMA § CMA § NCMA § CCMA o IF not certified by one of the above, 2 years of experience in a private office, ambulatory care clinic, or hospital may be initially substituted for certification. You may be asked to become certified as a future requirement of employment. • If not graduated from an accredited medical assistant program, then 5 years of experience in a private office, ambulatory care clinic, or hospital may be initially substituted for certification. You will be asked to complete courses and become certified as a future requirement of employment. • BLS (Basic Life Support) Certified, or able to be obtained within 3 months of hire • Must exhibit the ability to work with people (staff, visitors, and clients).
As a Nurse (RN/LPN) for Swope Health Services in our Adult Services Clinic, you will be part of a team of caregivers to provide care for the people who need it most. You are responsible for taking a health history, performing health counseling, and administering medications and treatments. You will provide nursing care and assist our physicians and providers. RNs provide follow up on abnormal lab results, abnormal imaging results, post hospitalization, as well as proactive pre-visit planning, and patient teaching. You are a critical part of the patient centered medical team to provide quality, patient centered care. If you have a passion for working with a team of dedicated caregivers to make care visible every day, this role is for you. Successful Candidates will have: Graduated from an accredited school of nursing. Licensed to practice in the State of Missouri and/or Kansas. Basic Cardiovascular Life Support (BCLS), certified. Excellent communication skills, customer service oriented and exhibit the ability to work with people (staff, visitors and clients). Associates must be fully vaccinated against COVID-19, or obtain an approved exemption for vaccination accommodation based on a medical condition or sincerely held religious belief. The Registered Nurse (RN) Position is currently approved for a Sign on Bonus of $1,000. It is paid in two increments $500 at hire and $500 after 90 days of employment. About Swope Health Services: Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we've made – delivering coordinated care that values the needs of the whole person and championing better health in our community. Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day. Swope Health Services supports its team members with: Medical benefits (including a Health Savings Account option), dental and vision 401(k) retirement plan with company match Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability Flexible Spending Account Paid Days Off beginning at 12 days annually, effective the first day of employment Eight annual company-paid holidays; One annual paid personal day Swope Health is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status or disability.
