Summary of Position: The Medical Assistant (MA) works with all members of the care team by performing a variety of clinical and administrative patient-related duties as established in the roles and responsibilities defined below. The MA works to fulfill a variety of patient needs and ensures smooth patient flow within the department. The MA provides comfortable, safe, professional care for clinic patients, and provides all assistance required to successfully schedule and complete patient appointments. The MA demonstrates the ability to meet the needs and provide services to all age-groups from infancy to geriatrics and is competent in providing services to a culturally diverse population. Qualifications Education: ● High school diploma or GED preferred. ● College level coursework in the delivery of care in a medical clinic preferred. ● Medical Assistant certification as recognized by The Medical Board of California or a nationally recognized certification agency. ● OR completion of a Medical Assistant program including a clinical externship ● OR one year of recent Medical Assistant experience. ● Ability to obtain certification as recognized by the Medical Board of California or a nationally recognized certification agency within 18 months of hire. Minimum Experience: ● One to three years’ recent experience as a Medical Assistant preferred ● Float MA positions require at least two years of recent MA experience ● Ambulatory care/physician office experience preferred. ● Patient Centered Medical Home or Patient Centered Specialty Practice experience preferred. Knowledge/Skills/Abilities: ● Proficiency in clinical skills and office procedures. ● Computer and keyboard experience, including charting in electronic medical records. ● Excellent communication and customer service skills, flexible, and strong sense of teamwork. ● Ability to effectively communicate in English, in compliance with patient safety standards. Bilingual abilities preferred. ● Working knowledge of quality improvement measures and the Patient-Centered Medical Home. Certifications/Licensure: ● Current Basic Life Support for Healthcare Providers certification from the American Heart Association, or ability to obtain prior to start date. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear. ● The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. ● The employee is occasionally required to climb or balance; stoop, kneel, or crouch for extended periods of time. ● Specific vision abilities required by this job include close vision, adequate near and distant vision, color vision, and the ability to adjust focus. ● Lifts, positions, pushes and/or transfer patients. ● The employee must occasionally lift and/or move up to 50 pounds. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● Routine Hospital/Healthcare & Office/Administrative conditions. ● Contact with patients and guests under a wide variety of circumstances. ● Regularly exposed to the risk of bloodborne diseases. ● Exposure to infections and contagious disease. ● Exposed to hazardous anesthetic agents, body fluids and waste. ● Subject to hazards of flammable and explosive gases. ● Subject to varying and unpredictable situations, including the handling of urgent, emergent or crisis situations. ● Subject to pressure due to irregular hours, (Urgent Care: weekend hours, holiday hours) frequent interruptions and stressful situations due to multiple demands. ● Occasional travel to various health system locations. Essential Functions 1. Provides consistently exceptional care at all times. 2. Support the quality programs and processes of the Barton Patient Centered Medical Home (PCMH) or Patient Centered Specialty Practice teams 3. Assists the care team by collecting patient care data and reports findings to licensed staff. Escorts patients to exam rooms, takes weight and vital signs and obtains chief complaint/ reason for visit. Obtains social, family, personal and surgical history, reviews current medications with dosage, documents pharmacy preference, allergies and adverse drug reactions, conducts all appropriate health screenings and documents fall risk, performs point of care testing. 4. Assists licensed staff with minor diagnostic procedures and treatments, including sterilizing and setting up instruments, preparing examination rooms and instruments, assisting provider with procedure and stocking supplies. 5. At the direction of licensed staff, provides understandable explanations, and educates patients and families regarding treatments and interventions. 6. Schedules patients for testing procedures. Obtains tests results and ensures that lab reports, x-rays, outside progress notes/medical records, and other information is in the medical record prior to the appointment. 7. Labels and maintains proper storage for specimens and tests. 8. Processes requests for prescription medication refills according to protocol. 9. Administers medications within scope of practice and training. 10. Cleans and disinfects room counters, exam tables and instruments after each use. 11. Recognizes signs and symptoms of acute medical or physiological conditions and immediately reports such circumstances to a registered nurse, mid-level provider or physician. 12. Documents all aspects of patient care in the electronic medical record system. Assists with charge capture entry as needed. 13. Cross trains to cover other departments and flexibility to cover as needed. 14. Actively participates in team huddles and care team meetings. 15. Responds to the needs of the department by performing other duties, as necessary.
Who we are: Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Job Summary: Hours: Per Diem; Monday, Wednesday and Friday, 8am – 5pm and Tuesday and Thursday, 8am -8pm Union: Yes Union Name: 1199 SEIU Patient Facing: Yes We are looking for a per diem Medical Assistant to perform medical office support and clinical support in both the administrative and clinical areas. These duties are essential to the overall functioning of the clinic. Under the direction and supervision of both the registered nurses and medical assistants, and in accordance with the policies of Boston Health Care for the Homeless Program, procedures, protocols and standards of practice, you will participate in the delivery of patient care in collaboration with the multidisciplinary clinic team. You will also work with other medical assistants, registered nurses, and providers throughout the shift; determine appropriate assignments, priorities, and gather patient clinical information during triage. In this role, you will also be responsible for communicating the status of delegated task completion and outcome of patient data findings. You will also be expected to give availability for at least three shifts per month. The clinic is open M, W, F 8am-5pm and T, Th 8am-8pm. Essential Duties/Clinical Support: Collaborates with RN and multidisciplinary team to conduct admission interviews, assessments and to determine appropriate work assignment, priorities. Will communicate status of delegated task completion as well as outcome of patient data findings to the appropriate staff member on the team while maintaining timely ongoing verbal communication to ensure good patient care. Accurately collects requested patient data (e.g. VS, weights, A1c ) Treats patient in a manner that maintains and supports patient confidentiality as well as patients’ rights and dignity Performs basic patient testing, including but not limited to tests for guiac, urine dip, glucose, fingerstick, 02 saturation, etc. Assists nurses, providers, and MAs during complex treatments/procedures, including but not limited to preps and set-ups for examinations or treatments. Check inventories, re-stock as needed; maintains appropriate equipment logs and records Attends daily team huddles when in clinic; attends BMC clinic staff meetings and team break-out sessions Provides education to patients regarding PCMH Participates in ongoing clinical quality improvement endeavors and in identification of, and care planning for, high risk/enhanced care patients Escorts and assists patients with transportation needs to and from BMC ED if appropriate as well as to an appointment at BMC if deemed appropriate by other staff members of the nursing/medical team. Answer phones appropriately as needed Support and attend in-service education as required Administrative/Clerical Support: Confirm and communicate patient appointments to patients and staff as needed Assist with the scheduling of follow up appointments and new appointment consultations, if needed Maintain clinic files, patient records Perform other duties as needed Qualifications: Basic Knowledge/Skills: Medical terminology; Vital Signs Ability to operate basic office equipment (fax, copier) Proficient reading and writing skills in English; Phlebotomy preferred Strong interest in serving vulnerable populations Experience and Education: Certified Medical Assistant Experience in a medical environment preferred Administrative experience, preferred Computer literacy and skills Positive and effective interpersonal and communication skills (written and oral) Strong organizational skills; Good customer service skills Ability to speak Spanish helpful Per Diem Compensation and Perks Compensation is $22.25 per hour. Per diem employees have the flexibility to control their work schedule . Does this amazing opportunity interest you? Then we'd love to hear from you. As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to. Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.
Overview Employer paid benefits; Medical, Dental, and Vision. Compensation : Min $19.24 Max $29.65 THIS IS A TEMPORARY POSITION - Possibly 6 months. Schedule: Monday to Friday 8am - 5pm. The Medical Assistant provides comprehensive clinical and administrative support to healthcare providers in delivering quality patient care. This role encompasses direct patient care activities including vital sign assessment, medication administration, and patient education; clinical documentation and electronic health record management; coordination of referrals and prior authorizations; and administrative functions essential to clinic operations. The Medical Assistant works under the supervision and guidance of the Clinic Nursing Supervisor or Practice Manager, collaborating as part of an integrated healthcare team to ensure efficient clinic workflow and optimal patient outcomes. Responsibilities Essential Job Functions : Patient Care & Clinical Support Patient Intake & Preparation: Room patients and collect pertinent information including vital signs, current medications, medical history, and chief complaint for provider review Examination & Procedure Support: Prepare exam rooms with necessary supplies and instruments; assist providers during examinations and procedures; ensure proper cleaning and sterilization of all equipment Clinical Procedures: Administer immunizations, vaccines, and contraceptive injections with direct supervision per established protocols and provider orders Patient Education: Provide patient education and instruction as directed by healthcare providers Diagnostic Tests: Perform EKGs, spirometry, glucose monitoring (point-of-care testing), CLIA-waived laboratory tests including urinalysis and pulse oximetry as ordered Nursing Visits: Conduct focused visits for blood pressure monitoring, suture/staple removal, injection appointments, weight checks, and other routine procedures as directed Documentation & Records Management Electronic Health Records: Accurately document vital signs, medications, patient histories, immunizations, and clinical findings in the electronic medical record system Prescription Management: Process and input prescription refill requests into electronic records and route appropriate providers for approval Communication & Coordination The employee supports the hospital mission, vision, values, policies, and procedures. Patient Communication: Respond to incoming calls and messages from patients regarding medical questions, appointment scheduling, and general inquiries Professional Communication: Coordinate with other healthcare providers, insurance companies, and pharmacies regarding patient care and insurance coverage issues Prior Authorization: Collaborate with referral coordinator to identify authorization requirements and obtain prior approvals for medications and procedures as directed Participates in required education for DNV programs as applicable to position. Supply & Inventory Management Clinical Supplies: Maintain adequate inventory of medical supplies in examination rooms and central supply areas Medication Management: Stock and reorder medications in coordination with Practice Manager and vaccine coordinator, following provider specifications for required supplies and vaccines Administrative Support Front Office Support: Support reception duties including appointment scheduling, chart preparation, and phone coverage as needed Procedural Documentation: Maintain current procedure guidelines and protocols to assist other staff members General Support: Performs other related duties as assigned. Schedule Flexibility Variable Hours: Position requires flexibility to work evenings, weekends, and holidays as patient care needs and clinic operations dictate Multi-Specialty Support: May be assigned to work across various medical specialties within the practice Qualifications Qualifications: Education Required: High school graduate or equivalent. Must provide copy upon hire. Preferred: NA Licenses/ certifications/ registrations Required: Current BLS certification. Preferred: Current Certified Medical Assistant certification and or completion of an accredited program and/or coursework for Medical Assistant, Certified. Experience Required: The ability to work with a culturally diverse population. Preferred: Bilingual and/or English Spanish speaking preferred. Other Knowledge of computers, phones, and other office equipment. Knowledge in clinical equipment including but not limited to: EKG, vital sign monitoring devices, glucometer, scales, various lab testing equipment, etc. Physical Requirements: The physical and sensory functions described below are essential to the successful performance of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. The position requires sufficient auditory ability to detect and respond to various sounds, including patient alarms and verbal communication. Clear and effective communication is essential, as is the ability to interact with patients, families, and healthcare team members. Visual acuity is necessary for observing patient conditions, reading documentation and monitors, and distinguishing colors for clinical purposes, such as identifying medications or safety indicators. Tactile perception is also important for assessing physical characteristics such as temperature, size, shape, or texture during patient care. Motor coordination is required for reaching, grasping, handling, and performing fine motor tasks necessary for the use of medical equipment and procedures. The position also involves occasional stooping, kneeling, crouching, or crawling when assisting patients or accessing equipment. Walking and standing are typically continuous throughout the shift. The role requires the ability to lift to 50 pounds independently and involves frequent pushing, pulling, carrying, or repositioning of objects or patients weighing up to 25 pounds. There may also be occasional lifting or transferring of individuals weighing over 100 pounds, with the expectation that appropriate lifting techniques, mechanical aids, or team assistance will be used to ensure safety. May to sit for long periods of time. Working Conditions: This position is performed primarily in an indoor healthcare environment, such as a hospital, clinic, or long-term care facility. While the work setting is protected from outdoor weather conditions, it may be subject to variable indoor temperatures. The role involves frequent exposure to infectious and contagious diseases, hazardous materials, and medical equipment, with the expectation that all staff follow appropriate safety protocols and utilize personal protective equipment (PPE) as required. The health care environment can be fast-paced and unpredictable, requiring the ability to respond quickly to changing circumstances, including high-pressure or emergency situations. The work setting also involves multiple simultaneous demands and varying levels of noise due to medical equipment, staff activity, and patient needs. 40 Hours USD $19.24/Hr. USD $29.65/Hr. 01-8340 GSMG Rural Health Clinic Day
