The Medical Assistant Telehealth position is responsible for providing assessments, insurance support, referral support and all supporting functions in the delivery of reproductive health care and primary care via telehealth. This position works in partnership with licensed providers to ensure high quality, nonjudgmental, efficient delivery of care. Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission. \n Our Ideal Candidate will have the following qualifications: High School Diploma or equivalent required Medical Assistant Diploma from an accredited institution required; Medical Assistant Certification preferred American Heart Association BLS Certification required Two (2) years’ experience in a clinical setting; telehealth experience preferred NextGen experience preferred Reproductive health care experience preferred Ability and willingness to travel within Los Angeles County. Reliable means of transportation for onsite and off-site work. If using a personal vehicle to drive for work purposes, a valid CA driver license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required. About this position: Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors. Adhere to Agency’s policies, procedures and protocols; Adhere to PPLA goals and policies on professionalism, wait times and on the system for addressing client complaints Participate in efforts to achieve established goals for productivity and revenue cycle goals Encourage patient feedback Responsible for reviewing and scrubbing the schedules for Telehealth services, appropriately schedule surgery/procedures/diagnostic testing in a timely manner according to patient and physician schedule Meets with patients via video identifying and addressing barriers to care, and providing support and resources as needed Register patients, compiling complete and accurate information for health records and timely reimbursement Prepare and assemble charts checking for completeness, signatures and appropriate assembly Assist with the Patient Portal Enrollment process Copy, transfer, and scan charts as needed Reconcile billing at the end of patient visit Maintain effective patient flow to assist in prompt treatment of the patient Greet and assist all patients, using guest relation techniques while professionally representing the visions and values of PPLA Follow scripts and protocols in support of services offered. Utilize various computer programs to verify eligibility, schedule and register patients, enter charges, review benefits information and generate letters for authorizations, screen patient and determine if eligible for FPACT and other insurance eligibility Collaborate with the Call Center and Insurance Verification team by responding to Billing Department and Call Center inquiries promptly, responds effectively to questions and concerns expressed by patients and other staff Communicate/coordinate with health center staff to resolve issues relating to scheduling of patients Ensure the accuracy and presence of appropriate documentation for effective patient care Assist with answering and booking appointments, appropriately document, schedule, reschedule, cancel or confirm patient appointments in a timely manner to maximize scheduling for patient volume as needed or requested Act as Data Steward by following appropriate procedures regarding requests, access and disclosure of PHI in accordance with HIPAA regulations, and takes necessary precautions to prevent unauthorized access Resolve problems (registration, eligibility, billing or financial) in a timely manner Accept and process payments according to established guidelines, Familiarity with sliding fee scale and contracted insurances Accurately verify insurance coverage, including Medical Group eligibility, attach Eligibility Verification, Tasks commercial and Medi HMO/Medi-OHC and eligibility requirements, Ability to check out and be well versed with end of the day reports Answer incoming calls and provides information or directs caller as appropriate Process prescription refill requests in accordance with established procedures Obtain medical history, obtain vital signs (blood pressure, height, weight, etc.) Provide abortion information per agency protocols, make appointments and complete pre-screening form Generous salary and benefits package include: Medical, dental, and vision coverage options for you and eligible dependents Free basic life/AD&D policy with additional voluntary coverage options Short Term Disability, Critical Illness and Accident policies 403(b) Retirement plan with up to 3% employer match Medical and Dependent Flexible Spending Account plans Public Transportation and Commuter Pre-Tax Reimbursements Generous vacation, sick, and holiday benefits Hiring Range: $25.00 per hour \n Compensation Philosophy and Position Hiring Range: At Planned Parenthood Los Angeles we continuously work towards our value of "we respect and honor all people", which also relates to our compensation philosophy. PPLA recognizes that decisions about pay, and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities, and qualifications, and that they are compensated equitably which considers both internal organizational equity and market compensation data for similar roles. Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.
Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law. Job Overview Under the operational direction of the Corporate Director of Telehealth and clinical supervision of the on-site Telehealth physician, the candidate will work collaboratively with corporate Telehealth and local Hospital team members, to ensure a seamless Telehealth clinic work-flow. The Telehealth Certified Medical Assistant (CMA) will serve as a local point of contact at the SHC Hospital, be responsible for the local site Telehealth operations and act as the local link between the SHC Hospital, affiliate site, and the Corporate Telehealth department. The CMA will assist the Corporate Director of Telehealth and Regional Telehealth Coordinator in identifying potential telehealth patients, and ensure policies and procedures are followed at the local SHC Hospital. Telehealth responsibilities will remain the priority of this position, but general clinic duties may be assigned during availability. Portland Shriners is looking for a full time Telehealth Certified Medical Assistant to join the team! *This position is on-site* Responsibilities Coordinates local Telehealth activities, projects, and assigned tasks as directed by the Corporate Director of Telehealth, Regional Telehealth Coordinator, and Hospital leadership Will assist in Telehealth patient registration, scheduling, data tracking and reporting Prepares the consult room and Telehealth equipment prior to the scheduled Telehealth consult Stands by during the Telehealth consult to provide technical and/or operational assistance for the SHC Provider when necessary Answers patient, family and physician questions appropriately and within his/her scope of practice Maintains a comprehensive understanding of Telehealth technologies and department procedures Welcomes patients and families, in person or on the telephone Assists with verification of patient information, taking of vital signs and other assigned tasks Note: This is not an all-inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned. Qualifications Required American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) Registered Medical Assistant (American Medical Technologists) or Certified Clinical Medical Assistant (National Healthcare Association) 1 year Healthcare setting Preferred High School Diploma/GED
