Planned Parenthood Northern California (PPNorCal) is seeking a Bilingual (Spanish) Telehealth Reproductive Health Specialist II (Medical Assistant) for our Administrative office in Concord, CA. This role is full-time, 40 hours per week. PPNorCal offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year This position is represented by SEIU Local 1021. Work Schedule: Monday: 8:30am - 5:00pm Tuesday: 8:30am - 5:00pm Wednesday: 8:30am - 5:00pm Thursday: 8:30am - 5:00pm Friday: 8:30am - 5:00pm Saturday: 8:30am - 5:00pm (rotating) This position is represented by SEIU Local 1021. APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview . SUMMARY The Reproductive Health Specialist II/III in Telehealth (“Telehealth RHS”) provides direct patient care in the Telehealth service including initiation of contact with the patient, registration and insurance verification duties, review of Telehealth specific consents and other requirements, review of sexual and medical history, chart documentation, and scheduling pick up and follow up appointments. The Telehealth RHS provides excellent customer service to patients and members of the Telehealth team. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ability to fully and effectively function as an RHS II/III in the health center; completed front office, back office (TRN-01) and MAB (TRN-05) training. Works on a team with other Telehealth RHSs and Telehealth Clinicians. Communicates regularly and effectively with their direct Telehealth team and the larger Telehealth team for the day. Utilizes Skype or other messaging program to keep partner RHS and Clinician informed. Initiates virtual communication with patients, including both phone and video platforms. Registers new patients at PPNorCal; updates information for established patients. Assess eligibility for funding, health insurance and/or fees. Complete on-line eligibility processes. Input and update patient information in the electronic health record. Ensure clear patient consenting for virtual services; documents in the health record appropriately. Provide accurate, patient-centered health information. Triage questions to Telehealth clinicians as needed. Triage patients to in-person health center visits as needed. Schedules pick up, blood work, follow up or other appointments as needed. Communicates clearly when a patient is ready for the Telehealth clinician. Assist the Telehealth daily team with downtime duties, including but not limited to reviewing future appointments, reviewing payment and insurance information, documenting information or notes in the patient record to support increased communication and efficiency of the Telehealth team. Participate in Telehealth efforts to achieve established goals for productivity. Participate in Telehealth efforts to achieve established revenue cycle goals. Works regularly in a PPNorCal health center providing direct patient care, approximately 20% of the time. Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Preferred Qualifications Bilingual in English and Spanish. LANGUAGE SKILLS Ability to read and interpret documents such as medical protocols, safety rules, operating and maintenance instructions, and procedure manuals. Ability to document in medical chart concisely, accurately and according to PPNorCal protocols. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to manage cash, make change, and balance the daily posts. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER/TECHNICAL SKILLS To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems. Knowledge/experience with EHR & EPM systems preferred. Knowledge/experience with Skype or other synchronous messaging systems preferred. PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT As required for health care operations and patient treatment. CERTIFICATES, LICENSES, REGISTRATIONS Must have reliable automobile transportation and a valid California Driver's License and insurance. OTHER SKILLS, ABILITIES, QUALIFICATIONS Ability to work calmly, efficiently and represent the organization with a high degree of professionalism. Excellent customer service, problem solving, judgment, organizational and communication skills. Ability to multi-task and to work independently and as a member of the team. Ability to support the provision of reproductive healthcare services to socioeconomically diverse populations with cultural competency. Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach. Commitment to quality healthcare. Ability to work in a busy environment, manage multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff. Through team meetings and discussions, help develop ideas for improving services in ways that are patient focused. Remain flexible and available to change scheduled hours as needed to meet needs of the Telehealth service. Pay Range: The wage scale reflects the compensation that a new employee can expect to receive if offered employment. The wage scale for this position is $25.00 - $29.87 per hour, based on relevant professional years of experience. Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences. We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what! Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.
Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law. Job Overview Under the operational direction of the Corporate Director of Telehealth and clinical supervision of the on-site Telehealth physician, the candidate will work collaboratively with corporate Telehealth and local Hospital team members, to ensure a seamless Telehealth clinic work-flow. The Telehealth Certified Medical Assistant (CMA) will serve as a local point of contact at the SHC Hospital, be responsible for the local site Telehealth operations and act as the local link between the SHC Hospital, affiliate site, and the Corporate Telehealth department. The CMA will assist the Corporate Director of Telehealth and Regional Telehealth Coordinator in identifying potential telehealth patients, and ensure policies and procedures are followed at the local SHC Hospital. Telehealth responsibilities will remain the priority of this position, but general clinic duties may be assigned during availability. Portland Shriners is looking for a full time Telehealth Certified Medical Assistant to join the team! *This position is on-site* Responsibilities Coordinates local Telehealth activities, projects, and assigned tasks as directed by the Corporate Director of Telehealth, Regional Telehealth Coordinator, and Hospital leadership Will assist in Telehealth patient registration, scheduling, data tracking and reporting Prepares the consult room and Telehealth equipment prior to the scheduled Telehealth consult Stands by during the Telehealth consult to provide technical and/or operational assistance for the SHC Provider when necessary Answers patient, family and physician questions appropriately and within his/her scope of practice Maintains a comprehensive understanding of Telehealth technologies and department procedures Welcomes patients and families, in person or on the telephone Assists with verification of patient information, taking of vital signs and other assigned tasks Note: This is not an all-inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned. Qualifications Required American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) Registered Medical Assistant (American Medical Technologists) or Certified Clinical Medical Assistant (National Healthcare Association) 1 year Healthcare setting Preferred High School Diploma/GED
