Medical Assistant Telehealth - Los Angeles, CA

The Medical Assistant Telehealth position is responsible for providing assessments, insurance support, referral support and all supporting functions in the delivery of reproductive health care and primary care via telehealth.  This position works in partnership with licensed providers to ensure high quality, nonjudgmental, efficient delivery of care. 

Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

• High School Diploma or equivalent required
• Medical Assistant Diploma from an accredited institution required; Medical Assistant Certification preferred
• American Heart Association BLS Certification required
• Two (2) years’ experience in a clinical setting; telehealth experience preferred
• NextGen experience preferred
• Reproductive health care experience preferred
• Ability and willingness to travel within Los Angeles County.
• Reliable means of transportation for onsite and off-site work.
• If using a personal vehicle to drive for work purposes, a valid CA driver license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.

• Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.
• Adhere to Agency’s policies, procedures and protocols;
• Adhere to PPLA goals and policies on professionalism, wait times and on the system for addressing client complaints
• Participate in efforts to achieve established goals for productivity and revenue cycle goals
• Encourage patient feedback
• Responsible for reviewing and scrubbing the schedules for Telehealth services, appropriately schedule surgery/procedures/diagnostic testing in a timely manner according to patient and physician schedule
• Meets with patients via video identifying and addressing barriers to care, and providing support and resources as needed
• Register patients, compiling complete and accurate information for health records and timely reimbursement
• Prepare and assemble charts checking for completeness, signatures and appropriate assembly
• Assist with the Patient Portal Enrollment process
• Copy, transfer, and scan charts as needed
• Reconcile billing at the end of patient visit
• Maintain effective patient flow to assist in prompt treatment of the patient
• Greet and assist all patients, using guest relation techniques while professionally representing the visions and values of PPLA
• Follow scripts and protocols in support of services offered. Utilize various computer programs to verify eligibility, schedule and register patients, enter charges, review benefits information and generate letters for authorizations, screen patient and determine if eligible for FPACT and other insurance eligibility
• Collaborate with the Call Center and Insurance Verification team by responding to Billing Department and Call Center inquiries promptly, responds effectively to questions and concerns expressed by patients and other staff
• Communicate/coordinate with health center staff to resolve issues relating to scheduling of patients
• Ensure the accuracy and presence of appropriate documentation for effective patient care
• Assist with answering and booking appointments, appropriately document, schedule, reschedule, cancel or confirm patient appointments in a timely manner to maximize scheduling for patient volume as needed or requested
• Act as Data Steward by following appropriate procedures regarding requests, access and disclosure of PHI in accordance with HIPAA regulations, and takes necessary precautions to prevent unauthorized access
• Resolve problems (registration, eligibility, billing or financial) in a timely manner
• Accept and process payments according to established guidelines, Familiarity with sliding fee scale and contracted insurances
• Accurately verify insurance coverage, including Medical Group eligibility, attach Eligibility Verification, Tasks commercial and Medi HMO/Medi-OHC and eligibility requirements, Ability to check out and be well versed with end of the day reports
• Answer incoming calls and provides information or directs caller as appropriate
• Process prescription refill requests in accordance with established procedures
• Obtain medical history, obtain vital signs (blood pressure, height, weight, etc.)
• Provide abortion information per agency protocols, make appointments and complete pre-screening form

• Medical, dental, and vision coverage options for you and eligible dependents
• Free basic life/AD&D policy with additional voluntary coverage options
• Short Term Disability, Critical Illness and Accident policies
• 403(b) Retirement plan with up to 3% employer match
• Medical and Dependent Flexible Spending Account plans
• Public Transportation and Commuter Pre-Tax Reimbursements
• Generous vacation, sick, and holiday benefits
• Hiring Range: $25.00 per hour

Compensation Philosophy and Position Hiring Range:

At Planned Parenthood Los Angeles we continuously work towards our value of "we respect and honor all people", which also relates to our compensation philosophy. PPLA recognizes that decisions about pay, and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities, and qualifications, and that they are compensated equitably which considers both internal organizational equity and market compensation data for similar roles.

Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law.  PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.