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Telephone Triage & Clinical Support Nurse - Per Diem

UCLA Health • Per Diem • Agoura Hills, CA, US • 1m ago

Qualifications

Minimum 5 years (10 years preferred) of recent Telephone Triage experience, urgent care, or ER/ED. * California RN License, RN degree (BSN or MSN required), * CPR (BLS) from ARC or AHA * Experience with a variety of specialties & sub-specialties * Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions. * Knowledge to problem-solve with other members of the Patient Communication Center team and to effect change toward improvement of clinic services. * Skill in speaking English clearly and distinctly, with appropriate grammar. Ability to interpret and describe patient assessments and identify nursing interventions. Must have pleasant and courteous telephone voice and manners. * Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur. * Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. * Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors. * Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment. * Skill to organize workflow to accomplish established objectives. * Ability to establish cooperative working relationships with administrators, physicians, peers, and the public. * Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action. * Familiarity with Nursing regulations, institutional standards of care and risk management. * Strong interpersonal skills; ability to effectively work with a diverse team of individuals in group settings. * Experience with various computer software, knowledge of Microsoft Word, Excel, Outlook, and the internet. * Typing skills to prepare forms and correspondence with speed and accuracy. * Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology. * Experience working with Electronic Medical/Health Records and documenting electronically

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