ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital in New York and the #3 Hospital in the nation by U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 300 locations throughout the New York area, including six inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
At NYU Langone Health, we believe in a holistic approach to patient care. We emphasize treating the whole person, not just the disease. Our renowned, evidence-based clinical care is led by an award-winning team of doctors and nurses. In fact, for the fourth time in a row, our organization has been recognized for its excellence in nursing by receiving Magnet® status from the American Nurses Credentialing Center (ANCC). We are proud to have the first Magnet® hospital in Brooklyn. This is an honor that only eight percent of hospitals in the U.S. ever achieve, and only one percent earn four or more times.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
We have an exciting opportunity to join our team as a Telehealth Nurse-Access Center *Boynton Beach, Fl* (Hybrid after training is completed).
In this role, the successful candidate carries out remote patient care responsibilities with emphasis on decision-making. Provides competent, safe and compassionate care based on established NYUHC Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, collaborates with the provider and local site to implement a comprehensive patient-centered plan of care to achieve expected outcomes; utilizes principles of assignment and delegation consistent with the NY State Nurse Practice Act.
Job Responsibilities:
- Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement.
- Review physicians messages received from patients though the electronic medical record as per accepted policy and procedure.
- Assess messages for urgent situations or needs, and contact patient telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate.
- Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement.
- Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate.
- Assist providers in contacting patients regarding test results as per provider instruction.
- Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice.
- Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards.
Minimum Qualifications:
To qualify you must have a Bachelor of Science in Nursing. 3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education. Must obtain unrestricted Registered Professional Nursing license in New York and Florida State upon hire.
Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure.
Ability to demonstrate critical thinking and independent thinking. Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary. Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically. Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic.
Excellent customer service skills.
Required Licenses: Registered Nurse Lic- Florida, Registered Nurse License-NYS
Preferred Qualifications:
Bilingual: Spanish or Russian/Greek
Telephonic care management experience