About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Essential Job functions: 

• Assist the physician and staff with the daily coordination of patient care and physician access. 
• Function as the liaison between patients, staff, and physicians. 
• Maintains efficient patient flow. 
• Delivers direct patient care within the scope of licensure and in accordance with SMG policy. 
• Collects lab specimens according to departmental guidelines. Accurately labels specimens. 
• Prioritizes patient care by implementing physician orders and nursing procedures. 
• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit. 
• Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly. 
• Assures all patients are correctly identified prior to providing and/or documenting care. 
• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit. 
• Employs appropriate and timely use of Tasking in EHR. 
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR. 
• Administers injections according to appropriate protocol. Documents injections accurately in EHR. 
• Appropriately demonstrates telephone triage protocols and document in EHR. 
• Schedules appointments appropriately and accurately according to department guidelines. 
• Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste. 
• Reviews and updates medication list in EHR. Demonstrates understanding of prescription control and prescription refill procedures. Accurately and completely documents known allergies in EHR. 
• Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR. 
• Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR. 
• Checks and maintains logs for emergency equipment according to policy. 
• Facilitates transition of care to UCC/Hospital. 
• Maintains proficiency with department specific equipment troubleshoots and reports malfunctions promptly. 

Education, Certification, Computer and Training Requirements: 

• Associates degree required. Bachelor’s degree preferred. 
• State Nursing License and BLS certification required upon hire. 
• 0–1 years experience. 2-4 years experience preferred. 
• Ability to communicate in English, both orally and in writing. 
• Strong interpersonal and organizational skills. 
• Ability to perform diverse work assignments with time limitations with a high degree of accuracy. 
• Ability to use problem solving, critical thinking and priority setting skills. 
• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred. 
• Experience with Standard Office Technology in a Window based environment preferred. 
• Experience with patient care equipment preferred. 
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred. 

Travel: 

• Ability to commute to different locations as needed. 

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.