Team Leader (Medical Assistant ) Vernon CT

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Grow your career at Hartford HealthCare | GoHealth Urgent Care

As a team member at GoHealth Urgent Care, our goal is to help you create and accomplish your career goals. We encourage you to talk to your manager about growth opportunities, view our open positions regularly and apply to new roles.

• The Team Leader is responsible for providing guidance, instruction, direction and leadership to assigned centers and staff. The Team Leader will provide administrative support and coordinate daily staff activities to ensure efficient operation of GoHealth Urgent Care Centers.
• In a collaborative manner, the Team Leader will provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication.
• The Team Leader completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.
• This role is also responsible for providing a variety of technical procedures and apply prescribed ionizing radiation for radiologic diagnosis for our GoHealth Urgent Care patients
• JOB REQUIREMENTS
• Education
• Graduate of an approved Radiologic Technology program required.ORGraduate of an Accredited Medical Assisting Program preferred.
• Work Experience
• 2+ years Radiology Technologist or Medical Assistant experience
• Certifications: 
• One of the following certifications is required (or must be obtained within 15 months of hire):
• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant) RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists) NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
•  Additionally, CPOE certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.
•  In lieu of an approved MA certification, we will also expect the following certifications at the time of hire: 
• Graduate of an Accredited School of Nursing or LPN or RN EMT – Emergency Medical Technician (Verified through the National Registry of Emergency Medical Technicians) CNA – Certified Nursing Assistant 
• Basic Life Support (BLS) required or must be obtained within 30 days of hire.
• Additional Knowledge, Skills and Abilities Required
• Knowledge of medical office management systems and procedures preferredExcellent time management skills and ability to multi-task and prioritize workSocial perceptiveness and service orientedExcellent written and verbal communication skillsStrong organizational and planning skillsProficiency in MS Office and patient management software preferred
• Core Competencies 
• Collaboration:
• Support one another and partner as a teamActively listen, seek feedback and check for understandingBe a servant leader to our customers, team members, partners and communitiesDon’t assume that you always have the right answerCreate shared success by leveraging the strengths of the entire team
• Innovation:
• Embrace new ideas, processes and toolsChallenge the status quoCreatively solve problemsStrive for continuous improvementTest, assess, adjust and learn
• Diversity and Inclusion:
• Assume positive intentRecognize, value and celebrate our differencesRespect, connect with and learn from each otherActively engage others’ strengths and talents, especially when they are different than your ownAct, think and listen without bias or prejudice
• Courage and Integrity:
• Do the right thing, especially when it is more difficultCommit to organizational transparencyPromote the truth, even when it is unpopular or controversialBe ethical, fair and authenticShare new ideas with conviction
• Accountability:
• Take the initiative and seek more responsibilityBe specific, objective and actionablePossess a bias towards actionDeliver on timeDrive results 
• ESSENTIAL FUNCTIONS
• Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.
• Support Team Members and Business OperationsFirst level of approval for orders in Coupa for their locations for orders >$500; Final approver for orders <$499Ensure inventory counts are conducted monthly, review inventory data to ensure accuracy and submit with their approval to ROMEnsure payments are posted correctly to patients . Correct errors and report to updates that are needed based off of daily/weekly reviewsIdentify areas to improve workflow, work with team members on efficiency, customer service and overall experience for employees and patients.Ensure centers are staffed to model in accordance with Northwell – GoHealth staffing model that is based on volumeImplement new process or process changes within their regionIdentify team members that are in need of training to improve performance or enhance experience. Training may be provided directly by ROM, Team Lead, Ops Specialist or training teamConduct 1:1 meetings with team members to ensure the team is supported, identify growth opportunities and provide both constructive and positive feedbackConduct interviews for open positions in their region, ensure the candidate has the skills and aligns with GH cultureOn call during weekends and after hours; responsible for answering workflow and insurance questions, find coverage for call outs using on call schedules and be available to the front line for issuesTeam members will call out to Team Leader, this role will be responsible for filling call outsResponsible for x-ray servicesUnder the direction of the clinical provider, perform x-ray services for patients by applying x-ray energy to assist in diagnosis or treatment of patients in all age groups from newborn to elderly.Ensure patients are positioned correctly on or in front of equipment and protected during use.Patient RegistrationConduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.Process co-pays and schedule patient appointments for assigned centerCoordinate provider referrals to assigned SpecialistAnswer patient questions regarding their care and keep them informed of their statusPatient Preparation and RoomingInform technical staff of patient flow.Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.StockingResponsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies neededResponsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.AdministrativeResponsible for maintenance of medical records and scanning charts to patient files.Answer phone calls, collect and sort daily incoming and outgoing postal correspondenceEnsure reception is well maintainedConduct courtesy call-backs for patient follow-up on carePerform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

Set up email alerts as new job postings become available that meet your interest! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!