Clinical Resource Triage RN_Clinical Services

Why Planned Parenthood?

 

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job.  It provides the opportunity to contribute to our powerful mission and perform meaningful work.

 

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

 

About our Clinical Research Triage Registered Nurse position

Under the supervision of the RN Manager for Centralized Follow-Up [CFU], the Clinician Manager for CFU, the RN Manager for CFU, the Medical Director, and clinical guidance (the provision of direction, periodic inspection and evaluation for the accomplishment of a nursing task or activity) of a designated Clinician(s), provides post-visit nursing and medical care to patients seeking reproductive health care in Health Centers in all states within the affiliate. Supports patients and staff by performing, with accuracy and timeliness, a variety of CFU tasks and incorporates those functions into the overall operations of the affiliate.

What you’ll be doing:

Provides direct and indirect patient care using the nursing process; performs tasks within the RN scope of practice; works with all affiliate Health Centers and contributes to the team effort of the affiliate; works in accordance with affiliate Medical Standards & Guidelines and health center policies/procedures/practices; maintains ongoing competency and continuing education required for licensure and work tasks; exhibits ongoing proficiency in electronic practice management systems/EHR; works and collaborates within a team environment; assists in quality assurance tasks; orient in surgical/family planning environment to develop in-depth knowledge of health center processes; orient in remote systems to develop in-depth knowledge of CFU processes and post-visit care.

Key Responsibilities:

Works within nursing scope of practice and in accordance with MS&Gs; Provides professional and comprehensive nursing assessment, evaluation, education, and advice to patients within affiliate protocols; assists with training new CFU staff.

Performs other duties as assigned: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

CFU-Specific Roles: In addition to the responsibilities noted above, RNs may be assigned to one or both RN CFU roles that entail tasks specific to that role, including:

CFU RN

Performs reproductive health and STI services within the scope of RN license and has delegated by a designated clinician (ARNP, PA-c) or physician (MD, DO). Services provided include notifying patients of and dispensing treatment for STIs and other minor conditions.

Completes mandatory reports for State Department of Health reportable conditions.

Triage RN

Performs reproductive health and STI services within the scope of RN license and has delegated by a designated clinician (ARNP, PA-c) or physician (MD, DO). Services provided include contraceptive method counseling, refilling of medications per approved affiliate protocol.

In conjunction with the clinician, performance of triage according to affiliate protocol for new and established patients to ensure a timely appropriate response to patient concerns, medical needs, and access to care.

Minimum Qualifications:

Three years of experience in Women’s Healthcare with one year experience in reproductive healthcare.

Minimum one year nursing experience in outpatient procedures or post-procedural care services.

Telephone triage experience required.

Current RN license in one of the affiliate states.

Must be willing to obtain licenses in other affiliate states, if needed.

Current CPR for Health Care Providers certification is required if employee will be physically present in a health center at any time during their employment.

Preferred Qualifications:

BSN preferred.

Bilingual English/Spanish skills preferred.

Experience in a call center environment preferred.

Salary Range:

$35.49 - $59.14

Position Type:

Full-time – Non-exempt

This is a union role – United Food and Commercial Workers 3000

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. 

As part of our total compensation, we provide a comprehensive benefit plan including medical, dental and vision insurance, retirement, paid time off, short and long-term disability, life insurance and Employee Assistance Program.  For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.

What we expect from you.

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer.  Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.