Clinic Triage RN Southway Family Medicine

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• The Clinic Triage RN serves as a key liaison between clinic patients and the clinical care team, providing nursing triage, consultation, and education primarily via telephone. The role supports patient safety and quality care through accurate assessment, documentation, and communication, and contributes to the efficient functioning of the clinic by reducing unnecessary in-person visits. The Triage RN functions under the general supervision of the Clinic Manager.

Essential Functions

• Triage incoming patient calls and assess needs using clinical judgment and established protocols
• Provide patient education, nursing consultation, and follow-up care instructions
• Document all patient interactions accurately in the electronic health record (EHR)
• Coordinate with providers and staff to ensure timely follow-up and communication of patient concerns
• Assist in medication administration, dressing changes, and vital sign monitoring as needed
• Participate in quality improvement and infection prevention initiatives
• Maintain current knowledge of best practices and clinic policies through continuing education
• Perform other duties as assigned to support efficient clinic operations

Knowledge/Skills/Abilities/Expectations

• Strong clinical assessment and critical thinking skills
• Excellent verbal and written communication
• Familiarity with telephone triage protocols and EMR documentation
• Ability to multitask and adapt in a fast-paced clinic environment
• Demonstrated knowledge of age-specific care and life stage needs

Education

• Graduate of an accredited nursing program required

Licenses/Certifications

• Current RN licensure in the state of practice required
• Basic Life Support (BLS) certification required within time frame specified by facility policy

Experience

• One year of experience as a Registered Nurse preferred