Welcome to Montage Health’s application process! Job Description: This position provides an hourly rate of $44.58 The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of the Clinic Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Responsibilities Behaves in a professional and empathetic manner to build trust, comfort, understanding, and relationships with patients and the secondary guest(s) and in-line with Studer Principles Welcomes (including eye contact, smile, greeting, and personal introduction) the patient and secondary guest(s) to the center and inquires the purpose and nature of the visit Collects identification and payor related documentation, conducts patient registration, and performs point of service collection Measures and collects patient data including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, in indicated pediatric patients, length and head circumference. Conducts hearing and vision screenings. Communicates the data and results to the patient Documents all data accurately into the patient medical record Collects and documents in the patient medical record patient reason for visit and chief complaint, allergies, health history, and current medications for review by provider Completes, when appropriate, standard operating procedures (convenience and clinical) to optimize patient comfort and through-put Prepares patients for examinations and procedures. Assists provider with patient care. At the direction and delegation of the provider, performs approved lab tests and diagnostic testing, prepares and administers designated medications (oral, subcutaneous, intradermal, intramuscular), instills eye drops, and applies topical medications. Organizes, schedules, completes, and communicates primary care, specialist, and ancillary referrals to patients Maintain patient care supplies and medications, and quality checks and assurances throughout the facility. Feels personal ownership in providing excellent care and patient experience as a team through highly choreographed standard work; never satisfied with reaching measured goals, but strives to continually improve. Identifies and participates in process improvement and problem solving in the work to decrease defects/barriers, enhance patient satisfaction and experience, and reduce waste and/or cost. Experience/Skill Set ·1 year experience as an LVN required ·Family practice or Urgent care experience preferred ·Knowledge of urgent care medical specialty required ·Knowledge of medical terminology required ·Excellent written and verbal communication required ·Exceptional customer service and phone etiquette required ·Ability to maintain effective and organized systems to ensure timely patient flow required ·Ability to project a positive, warm, friendly and healing attitude to the patients of the community is required ·Ability to perform phlebotomy and administer injections required ·Experience electronic health record preferred ·Ability to effectively communicate in Spanish preferred Education High School Diploma/GED required Successful Completion of an LVN Program required Licensure LVN licensed in CA American Heart Association Healthcare Provider BLS certification required About Us We are on a mission to bring Modern Urgent care to Monterey County. Our goal is to provide the finest-quality services to advance highly reliable, evidence-based healthcare in Monterey and surrounding counties, resulting in a vibrant, engaged, healthy population and an aligned medical provider community. Our Employees are an important part of this process because their work directly influences our success and the health of our community. Equal Opportunity Employer #LI-DNI Assigned Work Hours: Position Type: Regular
Welcome to Montage Health’s application process! Job Description: MMG Ryan Ranch - Primary Care Pay Rate: $62.16-$69.24 The Primary Care Ambulatory RN serves as a clinical partner to MMG physicians and advanced practice providers. The Ambulatory RN comprehensively collects information related to patient health status to assist in the development, execution, and evaluation of the care plan. This role utilizes evidence to drive clinical decisions and practice related individual and population health. This person will serve in a matrixed supervisory role in partnership with the practice administrator or clinic manager. In the supervisory role, the Ambulatory RN will be responsible for providing clinical guidance and direction to medical assistants and licensed vocational nurses, managing patient triage, leading pre-visit planning, and conducting end-of-visit patient education. The Ambulatory RN will monitor and develop plans to ensure patients are receiving preventive care, such as screenings and immunizations. ESSENTIAL DUTIES AND RESPONSIBILITIES · Supports physicians and advanced practice providers in the development, execution, and evaluation of patient care plans · Closely monitors patients’ response to care plans, including medication adherence and at-home self-care as applicable · Coordinates pre-visit planning activities to ensure patients have successful treatment and follow-up · Leads clinical daily huddles with medical assistants and licensed vocational nurses · Provides reinforcing education and coaching to patients through end-of-visit consultations · Manages incoming patient communication regarding symptoms, care plans, and treatments · Connects patients to centralized services, such as care management, social work, and health coaching · Works closely with the clinic manager in the oversight of clinical support staff and provider schedules · Mentors medical assistants and licensed vocational nurses to successfully develop them as effective, compassionate clinicians · Partners with providers to ensure MMG’s patient population is receiving the right care in the right setting EDUCATION Associate’s Degree – Nursing MONTAGE VALUES Employees of Montage Medical Group are expected to uphold the Montage Values and Service Standards. Montage Medical Group employees find joy in caring for those we service, are dedicated to coordinating care across all settings, take ownership, collaborate to deliver the highest quality care and are entrusted to serve our community with respect EXPERIENCE A minimum of 3 years of practice as an RN with at least 1 year of Primary Care experience. Experience with electronic medical record documentation. Working knowledge of quality standards and evidence-based practice. REQUIREMENTS California licensed Registered Nurse. Strong letters of recommendations (2). SKILLS AND ABILITIES · Strong interpersonal and communication skills · Patient-centric problem solving skills · Critical thinking skills · Epic clinical documentation · Ability to effectively collaborate across a multidisciplinary care team Equal Opportunity Employer #LI-CF1 Assigned Work Hours: Monday through Friday 8 hour shifts. Position Type: MH - Non Physician
Welcome to Montage Health’s application process! Job Description: Under the direction of the Quality Management Director, the Infection Prevention Specialist supports the facility’s infection prevention and control program in compliance with federal, state, and local regulations, as well as organizational policies and standards. This position focuses on surveillance, data analysis, and implementation of evidence-based practices to prevent healthcare-associated infections (HAIs). The Infection Prevention Specialist collaborates with clinical teams and departments to promote patient safety, provides education on infection prevention practices, and assists with regulatory readiness. Acting as a resource and subject matter expert, the role helps ensure alignment with CHOMP’s strategic goals and quality initiatives. Essential Responsibilities Program Operations, Compliance & Readiness Assist in implementing and maintaining the infection prevention and control program in compliance with CDC, TJC, Title 22, OSHA, APIC, CMS, and state regulations. Support readiness for regulatory surveys and inspections. Follow established policies and procedures for infection prevention practices, including aseptic techniques and exposure control Lead/participate in mock tracers, audits, and readiness rounds; maintain evidence of compliance. Participate actively during TJC surveys and other regulatory inspections; coordinate corrective actions and sustainment plans. Develop, maintain, and educate on policies, procedures, and standard work related to assigned measures and safety practices. Provide routine reporting to Administration, Board committees, Medical Staff committees, and quality councils. Surveillance & Data Collection Perform routine surveillance for HAIs using standardized definitions. Collect, validate, and enter infection prevention data into NHSN and other required reporting systems. Monitor trends and assist in preparing reports for committees and leadership. Patient Safety Events, Risk Mitigation & Learning Partner with Risk Management to review patient safety events, near misses, and grievances; perform targeted chart reviews and case tracers. Facilitate or contribute to RCAs/After‑Action Reviews; develop corrective action plans (CAPs) and monitor effectiveness and sustainment. Lead proactive hazard surveillance and failure mode identification; embed feedback loops (huddles, visual controls, standard work audits). Performance Improvement & Education Facilitate Lean Model for Improvement projects (AIM, driver diagram, PDSA cycles) at the unit and service line level. Coach leaders, charge nurses, educators, and physicians on measure definitions, documentation, and bundle reliability tactics. Design and deliver adult‑learning education (tip sheets, micro‑learning, in‑services) based on identified performance gaps. Committee & Workgroup Facilitation; Stakeholder Engagement Lead or co‑lead relevant committees/work groups (e.g., Infection Prevention Work Group, Unit‑based councils, etc.). Prepare agendas, minutes, dashboards, and storyboards; track actions to closure and communicate progress. Maintain strong relationships with Nursing, Medical Staff, Case Management, Infection Prevention, Pharmacy, Lab, Radiology, and IT/Analytics. Provide supported groups with reliable data, coaching, and process improvement support. Experience Minimum of 3 years recent acute inpatient care experience (ICU, Med-Surg, ED preferred). Prior experience in infection prevention strongly preferred. Proficiency in Microsoft Office and electronic health record systems (Epic preferred). Familiarity with NHSN reporting, APIC guidelines, and regulatory standards. Working knowledge of Title 22, TJC standards, CMS Conditions of Participation preferred. Qualifications Education Bachelor’s degree in Nursing (BSN) required or BSN in progress with attainment within 12 months of hire. Master’s degree in Nursing, Healthcare Administration, Public Health, or related field preferred. Licensure/Certifications Current State of California RN license (unencumbered) required. Certification in Infection Control (CIC) required or obtained within two years of hire. Equal Opportunity Employer #LI-AC1 Assigned Work Hours: Full-time (Exempt) Position Type: Regular Pay Range (based on years of applicable experience): $72.45 to $96.90
Welcome to Montage Health’s application process! Job Description: Under the leadership of the department director, assistant director and/or manager, the wound care nurse (WC RN) communicates with and collaborates with physicians, other hospital nursing staff, and other healthcare team members to provide consistent quality care for wound treatment program patients. The WC RN works with a high degree of autonomy and is responsible and accountable for assigned patients as a case manager to plan, evaluate, and implement the care for patients within the framework of the State Nurse Practice Act. The WC RN complies with all hospital policies and procedures while performing job duties and responsibilities including, but not limited to, completing the initial admission process, vital signs, wound assessments, wound photography, wound dressings, vascular assessments, wound Vac, compression therapy; assisting the physician with various procedures; and providing education to patient and families. Experience Must have recent nursing experience (working within the past two years). Areas of expertise preferred but not limited to are: acute care, urgent care, medical surgical, community nursing, home health, hospice and or rehab experience. Wound care experience within the past two years is preferred. This position requires critical thinking, communication, multi-tasking, flexibility, and good interpersonal skills. Education Bachelor’s degree in nursing preferred. Must pass orientation and initial competency assessment prior to independent assignment of patients requiring the applicable skill, and must complete and pass all annual competencies. Licensure/Certifications State of California RN license required. American Heart Association Healthcare Provider BLS required, optional ACLS. Certified Wound Specialist (CWS) and/or Wound, Ostomy, and Continence Nursing (WOCN) certifications preferred. Equal Opportunity Employer #LI-AC1 Assigned Work Hours: Per Diem Position Type: Per Diem Pay Range (based on years of applicable experience): 89.55 USD to $108.87 The hours employees work determine when a shift differential is paid. Hourly Evening Shift Differential: $5.50 Hourly Night Shift Differential: $8.00
Welcome to Montage Health’s application process! Job Description: Position Summary Under the leadership of the department director, assistant director, nursing supervisor, and/or charge nurse, the registered nurse is responsible and accountable for planning directing, assessing and providing nursing care according to the policies and procedures of the hospital and department. Important dimensions of this position consist of quality of care, professional commitment, teamwork, interpersonal skills, safety, good public/customer relations and a broad nursing knowledge. The registered nurse is an experienced nurse who shall orient new staff, precept students, and assume relief charge nurse duty as oriented and assigned. The RN possesses skills and knowledge to competently evaluate, plan, and implement appropriate nursing care of patients. The Staff RN will provide prescribed medication and treatment, assist physicians during treatment, and monitor and record patient condition, notifying physician when appropriate. The IICN is where the staff RN will be responsible for well-baby, nursery, IICN level 1 and 2 care, attend deliveries, initiate resuscitation as needed, and maintain the skills to stabilize for transfer to tertiary levels of care. The staff RN will be expected to float to the FBC to provide postpartum maternal and infant care. We are a BABY FRIENDLY™ hospital designated by the World Health Organization and UNICEF. The expectation for all staff is to adhere to the “10 Steps” of the BABYFRIENDLY™ initiative. Experience At least 2 years of acute care hospital experience in a level II or higher level nursery is required or successful completion of a NICU training program. Must have knowledge of well newborn care, newborn delivery admission, resuscitation, and maternal postpartum care (training may be provided). Education Bachelor’s degree in nursing preferred. Must pass orientation and initial competency assessment prior to independent assignment of patients requiring the applicable skill, and must complete and pass all annual competencies. Licensure/Certifications State of California RN license required. American Heart Association Healthcare Provider BLS and NRP Advanced Provider are required. STABLE is required for anyone hired after April 1, 2025. Current staff must have S.T.A.B.L.E. completed by September 1, 2026. PALS and ENPC preferred. Equal Opportunity Employer #LI-ES1 Assigned Work Hours: Per Diem 12-hr shift Night shift - 7:00 p.m. - 7:30 a.m. Position Type: Per Diem Pay Range (based on years of applicable experience): 89.55 USD to $108.87 The hours employees work determine when a shift differential is paid. Hourly Evening Shift Differential: $5.50 Hourly Night Shift Differential: $8.00
