GENESIS HEALTHCARE SYSTEM In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. Position Details: Work Shift: Night Shift - 12 (United States of America) Scheduled Weekly Hours: 36 Department: Critical Care Unit 3 Tower Overview of Position: Our 24- bed Critical Care Unit provides optimal care to trauma, surgical, respiratory and cardiac patients. The CCU RN must work successfully in a fast paced environment while caring for critically ill patients. The incumbent must utilize quick critical thinking skills and be a strong patient advocate. The RN plans, provides and/or supervises the nursing care of patients in an efficient and caring manner. The individual must adhere to universal precautions, and be compliant with infection control policies. The CCU RN works independently with minimal supervision and collaborates with physicians and other disciplines to ensure quality patient care. Once experienced in the CCU, the RN has the ability to become relief charge nurse, care for CVVHD, IABP, and be a member of the open heart recovery team. ESSENTIAL DUTIES 1. Provides direct patient care in accordance with physician orders in a warm and friendly manner. 2. Takes and records measurements or readings. 3. Assesses condition and provides treatment for care of patient. 4. Administers prescribed medications. 5. Provides leadership while working collaboratively with other care givers on the unit. 6. Participates in keeping unit prepared for HFAP on an ongoing basis. 7. Assists with patient rounds QUALIFICATIONS 1. Current Ohio RN License and ADN. 2. CPR certification within 30 days of employment. 3. Advanced Cardiac Life Support Certification (ACLS) within one year of employment in CCU. 4. One year experience in acute care setting. 5. Ability to read, write and explain or describe moderately complex information to other hospital staff. 6. Attention to detail. 7. Ability to communicate well in an oral and written manner, as well as the ability to observe, assess, guide, and evaluate others 8. Ability to read, calculate and prepare medication, as well as the ability to observe and analyze any resulting reactions and to apply clinical knowledge. 9. Ability to collect data, interpret findings, set priorities and carry out established plan 10. Demonstrates competence in age-specific patient care as documented by the attached checklist. PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS 1. Living the Genesis Mission, Vision and Values • Performs work in a manner that is quality focused. • Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect. • Results oriented and focused on achievement of objectives. • Acknowledges and responds to the diversity of people and the situation. • Encourages peers (others) to be owners of change. • Always makes the effort to anticipate and exceed customer needs and expectations. • Possesses the ability to engage others with patience and understanding. • Acts in a manner that creates positive first and lasting impressions. • Demonstrates the ability to own issues until they are resolved. 2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers) • Introduces self and role…connects with everyone. • Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback. • Asks for and anticipates needs and concerns of others. • Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.) • Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately. • Responds to requests in an appropriate and timely manner. • Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed. 3. Promotes Patient and Employee Safety • Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) • Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.) • Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment • Demonstrates Slips/Trips and Falls Awareness. • Actively contributes to maintaining a safe, clean and quiet environment. WORKING CONDITIONS/PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Ability to sit, stand, stoop, push, pull, bend, and walk for extended periods of time 2. Ability to lift 50 pounds to waist level 3. Ability to communicate well in an oral and written manner, as well as the ability to observe, assess, guide, and evaluate others This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent. Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.
GENESIS HEALTHCARE SYSTEM In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. Position Details: Work Shift: Day Shift - 12 (United States of America) Scheduled Weekly Hours: 36 Department: Critical Care Unit 3 Tower Overview of Position: Our 24- bed Critical Care Unit provides optimal care to trauma, surgical, respiratory and cardiac patients. The CCU RN must work successfully in a fast paced environment while caring for critically ill patients. The incumbent must utilize quick critical thinking skills and be a strong patient advocate. The RN plans, provides and/or supervises the nursing care of patients in an efficient and caring manner. The individual must adhere to universal precautions, and be compliant with infection control policies. The CCU RN works independently with minimal supervision and collaborates with physicians and other disciplines to ensure quality patient care. Once experienced in the CCU, the RN has the ability to become relief charge nurse, care for CVVHD, IABP, and be a member of the open heart recovery team. ESSENTIAL DUTIES 1. Provides direct patient care in accordance with physician orders in a warm and friendly manner. 2. Takes and records measurements or readings. 3. Assesses condition and provides treatment for care of patient. 4. Administers prescribed medications. 5. Provides leadership while working collaboratively with other care givers on the unit. 6. Participates in keeping unit prepared for HFAP on an ongoing basis. 7. Assists with patient rounds QUALIFICATIONS 1. Current Ohio RN License and ADN. 2. CPR certification within 30 days of employment. 3. Advanced Cardiac Life Support Certification (ACLS) within one year of employment in CCU. 4. One year experience in acute care setting. 5. Ability to read, write and explain or describe moderately complex information to other hospital staff. 6. Attention to detail. 7. Ability to communicate well in an oral and written manner, as well as the ability to observe, assess, guide, and evaluate others 8. Ability to read, calculate and prepare medication, as well as the ability to observe and analyze any resulting reactions and to apply clinical knowledge. 9. Ability to collect data, interpret findings, set priorities and carry out established plan 10. Demonstrates competence in age-specific patient care as documented by the attached checklist. PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS 1. Living the Genesis Mission, Vision and Values • Performs work in a manner that is quality focused. • Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect. • Results oriented and focused on achievement of objectives. • Acknowledges and responds to the diversity of people and the situation. • Encourages peers (others) to be owners of change. • Always makes the effort to anticipate and exceed customer needs and expectations. • Possesses the ability to engage others with patience and understanding. • Acts in a manner that creates positive first and lasting impressions. • Demonstrates the ability to own issues until they are resolved. 2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers) • Introduces self and role…connects with everyone. • Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback. • Asks for and anticipates needs and concerns of others. • Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.) • Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately. • Responds to requests in an appropriate and timely manner. • Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed. 3. Promotes Patient and Employee Safety • Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) • Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.) • Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment • Demonstrates Slips/Trips and Falls Awareness. • Actively contributes to maintaining a safe, clean and quiet environment. WORKING CONDITIONS/PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Ability to sit, stand, stoop, push, pull, bend, and walk for extended periods of time 2. Ability to lift 50 pounds to waist level 3. Ability to communicate well in an oral and written manner, as well as the ability to observe, assess, guide, and evaluate others This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent. Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.
GENESIS HEALTHCARE SYSTEM In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. Position Details: Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 36 Department: Cardiovascular Admin Overview of Position: The Care Management Consultant functions to ultimately assist patients through the healthcare system by acting as a patient advocate and navigator. The Care Management Consultant creates longitudinal personalized care plans for patients, collaborates with and coordinates the efforts of providers across the continuum and increasingly uses data analytics to manage the health of populations. ESSENTIAL DUTIES 1 . Transitional and longitudinal care planning and execution Conducts assessments of patient/family needs by coordinating input from all health professionals and formulating a documented plan assuring continuity of care for the highest risk patients Coordinates continuity of patient care with patients and families following hospital admission, discharge and ER visits Delegates care based on situation while assuming accountability for patient outcome. Supports assistive personnel; serves as a resource and holds assistive personnel accountable to complete delegated tasks Along with physician hospitalists/PCPs/APPs/specialists, leads and coordinates activities of interdisciplinary treatment team required to make high risk clinical, benefit and network decisions 2 . Communication and coordination between care settings Identifies appropriate providers, facilities, external healthcare organizations throughout the continuum of care and communicates with an interdisciplinary treatment team to develop and maintain positive working relationships with patients, families and providers Functions as a coordinator and manager of a defined health population across multiple care settings and for multiple physicians/health care providers or health plan counterparts Coordinates care across the continuum (inpatient/outpatient/community) to assure appropriate utilization of clinical and community resources Works collaboratively with primary care practices to offer individualized assistance with improving and maintaining quality patient care Guides development of multiple health care partnerships to achieve a positive health effect Ensures that transitions of care are completed for his/her assigned patients, and that patient has the appropriate resources to improve care outcomes and prevent readmissions. Explains system wide care management to their patients and ensures that they know how to reach them when they have questions or concerns. Considers the patient’s goals and preferences when developing the patient’s system wide care plan. 3 . Utilization management and data analytics Manages high risk patient care, including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, using a patient registry when appropriate Participates in data collection, health outcomes reporting, clinical audits and programmatic evaluation as needed Analyzes data to identify under/over utilization; improve resources consumption; promotes potential reduction in cost; and enhances quality of care consistent with organization strategic goals and objectives. Data includes but is not limited to predictive analysis, risk stratification, cost-benefit analyses, financial analyses; clinical outcomes; utilization and practice patterns Assist with on-going review / readmission root cause analysis and action plan development associated with your assigned population of patients. 4 . Skills Required Excellent communication skills (oral and written) Excellent customer service skills Proven leadership skills Ability to work independently, setting priorities to coordinate care plan efficiently Ability to work effectively in a team environment Highly organized and detail-oriented Ability to perform multiple tasks Effective behavioral and educational strategies, including but not limited to motivational interviewing, teach-back method and self-management support Confidence to communicate and outreach to other community health care organizations and personnel Ability to use sound judgement, decision-making and problem-solving QUALIFICATIONS-LEVEL1 Current Ohio RN licensure, Licensed Social Worker (LSW) or Counselor (LPC) in the State of Ohio. Licensure. If RN, must also have ADN with 3 years of clinical RN experience. If LSW or LPC, Bachelor’s degree in Social Work. Strong analytical, data management and computer skills. Current working knowledge of discharge planning, utilization management, case management, performance improvement and managed care reimbursement. QUALIFICATIONS-LEVEL 2 Current Ohio RN licensure. Must also have ADN with 3 years of clinical RN experience. Three years clinical experience and 2+ years of CM/UR/Navigator/Coordinator/leadership experience or Case Management Certification or approved alternate certification that is applicable to the assigned service area. Has effectively demonstrated Leader skills associated with performance as department team leader, mentor, motivator, positively influences patients and others. In addition, has demonstrated department project management skills. Current working knowledge of discharge planning, utilization management, case management, performance improvement and managed care reimbursement. Understanding of pre-acute and post-acute venues of care and post-acute community resources. QUALIFICATIONS-Level 3 Current Ohio RN licensure. Must also have ADN with 3 years of clinical RN experience. Three years RN clinical experience and 5+ years of CM/UR/Navigator/Coordinator/leadership experience or Case Management Certification or approved alternate certification that is applicable to the assigned service area. Has effectively demonstrated Leader skills associated with performance as department team leader, mentor, motivator, positively influences patients and others. Has demonstrated department project management skills. Current working knowledge of discharge planning, utilization management, case management, performance improvement and managed care reimbursement. Understanding of pre-acute and post-acute venues of care and post-acute community resources. Experience with creating and managing KPIs and/or other goal setting and monitoring techniques. Experience developing or leading projects. CARE MANAGEMENT LEVEL GRID Care Management Consultant Level I Care Management Consultant Level II Care Management Consultant Level III Participates in committee activity Member committee regularly Member of committees Provides input on Performance Improvement initiatives for the SWCM team Input on Performance Improvement initiatives Leads Performance Improvement initiatives Provides Case Study information to the SWCM Team or other committees regarding care management Participation in case audits or studies related to care system improvements such as readmission reduction or Multi-Visit Patient (High Utilizer) visit reduction. Participates in project work Leads project work Provides mentorship, training, and other leadership to the team PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS Living the Genesis Mission, Vision and Values • Performs work in a manner that is quality focused. • Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect. • Results oriented and focused on achievement of objectives. • Acknowledges and responds to the diversity of people and the situation. • Encourages peers (others) to be owners of change. • Always makes the effort to anticipate and exceed customer needs and expectations. • Possesses the ability to engage others with patience and understanding. • Acts in a manner that creates positive first and lasting impressions. • Demonstrates the ability to own issues until they are resolved. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers) • Introduces self and role…connects with everyone. • Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback. • Asks for and anticipates needs and concerns of others. • Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.) • Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately. • Responds to requests in an appropriate and timely manner. • Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed. Promotes Patient and Employee Safety • Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) • Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.) • Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment • Demonstrates Slips/Trips and Falls Awareness. • Actively contributes to maintaining a safe, clean and quiet environment. WORKING CONDITIONS/PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to hear, speak, see and to coordinate motor skills. Must be able to climb, lift 25 pounds, stoop and bend. Ability to collect data, interpret findings, set priorities and carry out established plan. Ability to read, write and utilize manual and computerized systems of documentation. Must read a significant amount of information in a relatively short period of time. This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent. Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.
GENESIS HEALTHCARE SYSTEM In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. Position Details: Work Shift: Night Shift - 12 (United States of America) Scheduled Weekly Hours: 36 Department: Progressive Care Unit (PCU) Overview of Position: Plans, provides and/or supervises the nursing care of patients in an efficient and caring manner.; Coordinates care planning with other caregivers and with other areas, adheres to universal precautions, and is compliant with infection control policies. Works independently with minimal supervision. ESSENTIAL DUTIES 1. Provides direct patient care in accordance with physician orders in a warm and friendly manner. 2. Takes and records measurements or readings. 3. Assesses condition and provides treatment for care of patient. 4. Administers prescribed medications. 5. Provides leadership while working collaboratively with other care givers on the unit. 6. Participates in keeping unit prepared for HFAP on an ongoing basis. 7. Assists with patient rounds. Additional duties for Cardiovascular Progressive Care Unit (CPCU): 8. Demonstrates proficiency with critical thinking related to preoperative assessment and postoperative care of surgical patients 9. Demonstrates flexibility to accommodate work schedule and scheduled shifts to include equality of call coverage, starting early, late shift. 10. Proficient with specimen collection/documentation. 11. Completes documentation of daily unit maintenance checks. 12. Demonstrates proficiency with OPTIME/EPIC 13. Completes all mandatory competencies within posted time frames; i.e. moderate sedation, annual competency. QUALIFICATIONS 1. Current Ohio RN License and ADN. 2. CPR certification within 30 days of employment. 3. Ability to read, write and explain or describe moderately complex information to other hospital staff. 4. Attention to detail. 5. Ability to communicate well in an oral and written manner, as well as the ability to observe, assess, guide, and evaluate others 6. Ability to read, calculate and prepare medication, as well as the ability to observe and analyze any resulting reactions and to apply clinical knowledge. 7. Ability to collect data, interpret findings, set priorities and carry out established plan 8. Demonstrates competence in age-specific patient care. Additional qualifications for the following units : a. Cardiovascular Progressive Care Unit: i. Advanced Cardiac Life Support Certification (ACLS) or obtained within one year of hire ii. Must complete Genesis phlebotomy training within one year of hire. b. Clinical Decision Unit: i. Advanced Cardiac Life Support Certification (ACLS) or obtain within one year of hire. c. Critical Progressive Care Float Pool (CPFP) i. Advanced Cardiac Life Support Certification (ACLS) or obtained within one year of hire ii. Must complete Genesis phlebotomy training within one year of hire. iii. Must have one year of experience in Step-down, CCU, or Emergency Services. PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS 1. Living the Genesis Mission, Vision and Values • Performs work in a manner that is quality focused. • Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect. • Results oriented and focused on achievement of objectives. • Acknowledges and responds to the diversity of people and the situation. • Encourages peers (others) to be owners of change. • Always makes the effort to anticipate and exceed customer needs and expectations. • Possesses the ability to engage others with patience and understanding. • Acts in a manner that creates positive first and lasting impressions. • Demonstrates the ability to own issues until they are resolved. 2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers) • Introduces self and role…connects with everyone. • Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback. • Asks for and anticipates needs and concerns of others. • Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.) • Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately. • Responds to requests in an appropriate and timely manner. • Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed. 3. Promotes Patient and Employee Safety • Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) • Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.) • Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment • Demonstrates Slips/Trips and Falls Awareness. • Actively contributes to maintaining a safe, clean and quiet environment. WORKING CONDITIONS/PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Ability to sit, stand, stoop, push, pull, bend, and walk for extended periods of time 2. Ability to lift 50 pounds to waist level This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent. Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.
GENESIS HEALTHCARE SYSTEM In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. Position Details: Work Shift: Varied Shift (United States of America) Scheduled Weekly Hours: 0 Department: Genesis Nurse Line Overview of Position: Provides professional nursing care through appropriate medical triage and education via the telephone to address customer’s health concerns. Works independently with minimal supervision. Manages bed requests for admissions and transfers expediently to assure proper placement based on patient care needs. ESSENTIAL DUTIES 1. Uses symptoms-based protocols to assess significant data in order to evaluate and classify the urgency of symptoms and advise patients on options for referral and/or intervention at the time of call. 2. Provides patient teaching or facilitates its occurrence through referral or health information resources discussed to insure patient knowledge. 3. Conduct outbound calls to follow up on patient compliance with the recommended plan in order to achieve optimal patient outcomes. 4. Demonstrates the knowledge, skill and ability to schedule after hours procedures for departments and also notify the appropriate staff when emergencies occur. 5. Manages all bed requests, balancing supply and demand, appropriate patient placement based on care requirements, expedites admissions and discharges, reduces internal transfers and reduces barriers to unnecessary delays. 6. Manages all interfacility transfer calls by facilitating transfer once medical acceptance is established. 7. Documents all telephone inquiries in the telephonic nursing computer system at the time of the call. 8. Performs other functions as assigned. QUALIFICATIONS 1. Current Ohio RN License and ADN diploma or BSN. 2. Minimum of four (4) years RN nursing experience. 3. Current CPR certification or ability to obtain within 30 days of employment. 4. Excellent verbal and non-verbal communications skills with a pleasant telephone voice to facilitate telephone-nursing intervention. 5. Ability to read, write and explain or describe moderately complex information to enhance customer’s understanding. 6. Ability to use the nursing process for problem solving of customers health questions/concerns. 7. Excellent interpersonal, decision-making, facilitation, conflict resolution and investigative skills. 8. Ability to provide outstanding customer service and maintain a high degree of confidentiality. 9. Ability to work independently and under pressure in a complex and changing working environment. 10. Excellent computer skills and knowledge of computer software, including programs such as Word, Excel, etc. 11. Demonstrate excellence in typing skills, to include word processing. PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS 1. Living the Genesis Mission, Vision and Values • Performs work in a manner that is quality focused. • Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect. • Results oriented and focused on achievement of objectives. • Acknowledges and responds to the diversity of people and the situation. • Encourages peers (others) to be owners of change. • Always makes the effort to anticipate and exceed customer needs and expectations. • Possesses the ability to engage others with patience and understanding. • Acts in a manner that creates positive first and lasting impressions. • Demonstrates the ability to own issues until they are resolved. 2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers) • Introduces self and role…connects with everyone. • Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback. • Asks for and anticipates needs and concerns of others. • Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.) • Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately. • Responds to requests in an appropriate and timely manner. • Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed. 3. Promotes Patient and Employee Safety • Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) • Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.) • Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment • Demonstrates Slips/Trips and Falls Awareness. • Actively contributes to maintaining a safe, clean and quiet environment. WORKING CONDITIONS/PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Works in an office environment. 2. Employee has requirements to sit, stand, walk, talk, hear, use hands to finger, handle or feel, reach with the hands and arms. Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity. Individual bends, reaches, pushes and pulls file drawers to file records and reports. 3. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds. 4. Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus. 5. May be required to periodically rotate shifts and regular days off. All system employees must be willing to work all shifts, extra hours, holidays and emergency shifts as required. This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent. Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.
