The Guardian Angel Senior Services is looking for the Scheduling coordinator to support our In-home caregivers & company needs. This job provides the needed support to manage clerical duties & projects associated with the position. Also, it includes tasks to grow & manage accounts through excellent customer services & attention to details. Previous caregiving experience is preferred! Submit your resume now for consideration or give our office a call at 508-635-8037 Responsibilities 1. Schedule caregivers with clients and communicate changes and updates to all necessary parties. 2. Collect and input pertinent client information in order to most efficiently match and deploy caregivers. 3. Enter new Clients in Generations as needed. 4. Provide assistance to team members as needed and respond urgently to last minute call outs. 5. Coordinate communication with caregivers among team members. 6. Update Caregiver availability and information and communicate appropriately to team. Work with caregivers to create optimum schedules. 7. Call Caregivers on Alerts, investigate why late, document, and notify manager as needed 8. Act as liaison between clients, direct care workers and management. 9. Manage and grow assigned Client Accounts and participate in Quality Improvement. 10. Work with management to ensure compliance with all company policies and procedures. 11. Problem solving and direct escalated issues to management 12. To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties. 13. Maintain and update employee attendance records as needed. 14. Participate in confirming and verifying Telephony daily, noting and escalating repeat offenders to manager. 15. Participate in On-call rotation. 16. Cover shifts with clients when needed. 17. Double check schedule accuracy for payroll and billing by deadlines. 18. Perform other related duties as assigned. Job Requirements 1. Strong analytical, detail-orientation, organizational, and problem-solving skills 2. Strong written and verbal communication skills, be able to manage multiple projects with deadlines, prioritize and re-prioritize and multi-task. 3. Ability to work under tight deadlines, manage crises and take on additional tasks with short notice
The Individual Support Case Manager will provide assistance to MassAbility participants on a regular basis to develop, maintain, and/or maximize their independent functioning in self-care, physical and emotional growth, socialization, communication, and vocational skills. They will work together to achieve objectives of improved health and welfare and to the support the ability of the participant to establish and maintain a residence and live in the community. Responsibilities: To work closely with the team involved in a participant's care. To provide resources to assist the individual in maintaining safety and independent in the community. To assist with training and supervision of caregivers and PCAs. To undertake home visits and document activity. To carry out clerical and administrative duties in accordance with the requirements of the service Provides necessary information on their own health status and experience. Completes required documentation accurately and on a timely basis. Maintain a clean, insured vehicle that has had manufacturer’s recommended scheduled services and transports client as appropriate. To work within the aims and objectives of the goals set in the individual service plan To be familiar and work within the policies and procedures of the service Qualifications: A degree in a Human Service-related field. An ability to research and identify other sources of information, advice, guidance and support Good IT skills, including managing websites and knowledge of all forms of social/media communications Good listening and communication skill Able to produce written reports as required Have knowledge of the community support system in the Greater Boston area. Committed to the rights of seniors and disabled people to live dignified lives. Flexible, sensitive to the needs of others, reliable, and able to cope with emergencies. Prior home care experience helpful. Please submit Resume for Consideration! Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.
