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Medical Assistant - IRMC Physician Group - Urology - Full Time

Indiana Regional Medical Center (IRMC) Indiana, PA

Clinical Duties Greets patients and introduces oneself, escorts them to the examination and/or procedure rooms. Takes vital signs (pulse, blood pressure, respirations, temperature, SpO2) as well as weight, height and pain scale; accurately transcribe results in patient’s chart. Ensures accurate completion of patient intake required by physician prior to examination (e.g., health questionnaires; medical history, medication reconciliation). Assists in office procedures as needed, within scope of practice (e.g. staple removal, dressings, IUD insertion/removal, catheter insertion/removal, CLIA waived testing, EKG, blood draw and vaccine/injection administration, casting, medication administration, nebulizer treatment and other tasks directed by provider). Provides instructions/education to patients when appropriate. Obtains, reviews and scans signed consent forms when required (examples include: MA30, MA31, vaccine consents, surgical consents and in-office procedure consents). Appropriately sets-up procedure trays; while maintaining a sterile field. Notifies physician when patient is ready for examination as needed per office. Maintains and re-stocks clinical supplies for back office. Maintains inventory log of in-office medications, stored in medication cabinet and refrigerator. Performs monthly check for medication expiration dates and disposes per company policy. Performs daily checks of refrigerator and maintains temperature log. Notifies practice manager/maintenance if temperature is out of range. Performs monthly check of emergency medication kit, eye wash station, oxygen tanks and AED. Ensures office staff are cleaning and sanitizing rooms after each patient. Ensures office instruments are cleaned and sanitized, per autoclave and hospital sterilization policies. Manages orders tracking to ensure patient testing is completed. Ensures adherence to OSHA guidelines as it pertains to activities in the office. Ensure completion of chart review/prep for next day appointment, checks and obtains results prior to the patient’s scheduled arrival. Reviews patient chart to ensure quality measures have been met. Ensures charges are dropped on each patient encounter daily. Reviews records to ensure ancillary charges such as EKG’s, injections, vaccines, testing and quality reporting codes are dropped accurately. Travels to other IRMC Physician Group offices when needed to cover clinical/clerical when requested. Performs any other services deemed reasonable by physician or practice manager. Clerical Duties Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly. Retrieves, reviews for correctness and processes patient registration forms. Collects, scans and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from patients. Runs insurance verification/eligibility on every patient. Works insurance eligibility alerts (yellow triangle alerts). Collects payments from patients and provides a receipt. Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday. Answers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center. Works Cerner message center pools and completes messages as applicable. Schedules patient appointments according to provider protocol. Maintains copays, petty cash logs and receipts. Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy. Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments. Follows-up on appointment cancelations and reschedules as appropriate. Follows HIPAA, Confidentiality and Security rules when providing information to outside sources. Accepts and signs for mail parcels and other deliveries according to office policy. Practices sterile techniques and universal precautions when accepting specimens from patients over the counter. Provides lead or manager with a list of clerical supplies as needed. Maintains an orderly, neat and clean front desk area and waiting room. Routinely retrieves faxes from the fax machine. Obtains prior authorizations as required by patient insurance policy for testing and procedures. Travels to other IPG offices when needed to cover front office when requested. Performs other tasks as requested. Qualifications Experience and Education: Completion of accredited medical assistant program preferred. Multi-tasked professional with at least one years of experience preferred in performing front and back office activities in a medical environment. Current CPR certification. Knowledge: Moderate medical knowledge of front and back office procedures and medical terminology, equipment, supplies and instruments used in a medical office; routine clinical laboratory methods; universal blood and body fluid precautions; OSHA rules and regulations; established protocol for storing poisons, narcotics, acids, caustics and flammable items, restrictions imposed by various managed care carriers, various forms inherent to profession; patient HIPAA/confidentiality regulations; possess a fundamental knowledge of billing procedures. Abilities. Establish and maintain cooperative relationships with staff members, office providers and management; create a responsive caring environment for patients; respond promptly to physician’s directions; maintain medical records in a concise and accurate manner; employ correct aseptic techniques in preparation of instruments & equipment; react quickly in emergency situations; recognize and prevent possible safety hazards; ensure proper maintenance of equipment; communicate clearly and facilitate patient education when warranted; act as advocate and assist physician in meeting the physical and mental needs of patient; exercise independent judgment; communicate clearly and concisely, exercises strong critical-thinking skills, maintain organized and accurate records, exercise team coordination skills; exhibit strong leadership skills; follow set outlines and be alert to variations and make decisions accordingly; understand and enforce the financial policy of the practice and recognize and correct costly data capture errors; process a variety of medical reports and correspondence; exercise team coordination skills; perform functions that consistently fall within the legal boundaries of profession.