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Telephonic Triage Nurse

ConvenientMD Urgent Care • Full-time • Portsmouth, New Hampshire, United States • 6m ago

Job Title: Telephonic Triage Nurse

At ConvenientMD we’re on a mission to make good health more convenient for all - working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and driven to learn from one another.

What you’ll do:

We are looking for an experienced Telephone Triage Nurse that possess a skill set with a wide range of client and administrative responsibilities. For example, responding to health questions over the telephone offering careful diagnosis of patients without physically seeing them through knowledge of illness and injury.
Triage patients to assess and evaluate health questions and concerns, including screening the illness, facilitating a provider visit when necessary and giving patient self-care advice when appropriate.
Develop an assessment based on the conversation with the patient and information within the medical records
Schedule routine and acute appointments for patients based on their healthcare needs.
Exercise nursing skill and care to advise patients according to nationally-recognized triage protocols
Respond with the appropriate standard of care for specific patient cases and document triage assessment, care plan and instructions, follow up notes, provider input and patient responses in the electronic medical record.
Manage prescription refills per protocol.
Answer and address clinical questions sent by patients via the patient portal.
Use sound judgment in managing calls and effectively handle challenging situations both on the phone and in the office as needed.
Review test results as they are received, collaborate with the provider if action is required, and communicate to the patient per provider instructions.

About you:

Registered Nurse (RN)
3-5 years performing telephonic nurse triage for primary or specialist care offices

Why ConvenientMD:

Collaborative team environment that encourages professional growth
Urgent care services at no cost to our team members and their families
Extensive benefit offerings including health, dental and vision coverage, company paid Short Term Disability and optional pet insurance
401k Match after 1 Year of Service
Access to our Primary Care (depending on location)
Educational Alliance with Purdue University Global-Reduced tuition rates for CMD Team Members & their families

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

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