Program Coordinator RN - PCAM

Full-Time Program Coordinator RN

Location: 3400 Civic Ctr Blvd

Schedule: M-F Day

Penn Medicine’s Division of Hematology-Oncology is hiring a Global Health RN Coordinator. The RN Coordinator provides direct and indirect care to high acuity patients traveling to Penn Medicine from abroad. This position is responsible for the seamless integration of patients to have high-quality care at Penn Medicine followed by a comprehensive plan once they return to their home country.

Penn Medicine's Division of Hematology/Oncology is one of the largest hematology/oncology groups in the country. We are recognized nationally and internationally for our excellence in patient care, research, and training. Our physicians, advanced practice providers, and nurses care for patients with all types of cancer and benign blood-related disorders, from the most common to the most complex, seeing more than 175,000 outpatient visits annually. 

The Global Health RN Program Coordinator provides clinical oversight and direct patient navigation of the specific patient population through the Department. Under the direction of the Department Clinical Leadership and Division Section Chief/Departmental Chair, the incumbent will have oversight of the development and implementation and day-to-day administrative functions of the program ensuring coordination throughout the patient continuum in collaboration with associated care teams. The scope of this work includes anticipating and facilitating multimodality dynamic scheduling for patients, triage services, development and reporting of key metrics, and coordination of care across multiple specialties and services.

The RN Coordinator is responsible for swiftly reviewing cases with internal teams, converting opinions to cases thus steering new volume to Penn Medicine from around the globe in a highly competitive landscape. Referred cases are complex, e.g. co-morbidities, cultural challenges beyond English not as the first language, family joining in care decisions, and approvals from sponsors, which include government agencies, insurers or third parties, requiring coordinating complex transfers from great distances and coordinating delivery teams and time of arrival per various time zones. The RN Coordinator is responsible for coordination of care and services including but not limited to: complete assessment with limited medical records from patient, requesting studies per clinical protocols to ensure studies are completed prior to arrival, securing privacy forms from country and HIPAA, assessing level of complex referrals for patients within the UPHS system, working with faculty and staff to participate in care and assist with cultural awareness, as well as discharge planning, to include in country follow up services. Unlike any other position, creating a clinical care network upon discharge that meets Penn Medicine's standards of care is the quality metric essential to this role.

The Hematology-Oncology Global Health RN Coordinator will work closely with the Clinical teams within the Division, the multi-disciplinary Cancer Center, the broader Penn Global Medicine / Penn Specialty Services, while promoting the innovative care available to patients at Penn Medicine.

Responsibilities:

• Functions in an organized and time-conscious manner. Ensures that the department program facilitates well-coordinated, timely, compassionate, and multidisciplinary care. Works across healthcare disciplines to assist in coordinating patient tests, procedures, appointments, and treatments.
• Oversee and manage an office-based patient communication system to enhance patient access to care (phone, email, Penn Chart, MPM.)
• Identify gaps alongside the program clinical team in the program pathway and evolving needs within the program- initiate solutions and interventions to solve gaps
• Reviews the list of referring providers, & collaborate with Penn marketing and outreach groups to detect patterns
• Build and foster crucial relationships with referring providers to ensure there is seamless patient flow and communication
• Be knowledgeable of insurance and work with the business office and financial service reps regarding patient issues and trends
• Coordinates and leads multidisciplinary care conferences with internal and external stakeholders
• Responsible for partnering with practice leadership to continuously drive access and volume metrics. Identify opportunities to improve access, i.e. scheduling, registration, collection of records, patient experience, access
• Systemically and continually performs the functions of assessing, planning, implementing, and evaluating the care of patients
• Promotes programmatic research goals
• Responsible for access and volume metrics/reporting to key department and service line stakeholders
• Collaborates with the primary clinical provider, practice care team, and service line teams to create, use, and maintain a navigational reporting structure that is able to track the progress of patients who are receiving medical/surgical services
• Collaborate with Division staff to coordinate patient testing and visits
• Assists patients in overcoming barriers to care including transportation, financial counseling, referrals, etc.
• Serves as patient-facing liaison between the Penn Program and referring providers.
• In collaboration with Division Administrative and Clinical Leadership, provides strategic development of the program & improvement in workflows
• Proficiency in foreign language(s) (preferred)

Credentials:

• Registered Nurse - PA (Required)
• Basic Cardiac Life Support (Required)

Education or Equivalent Experience:

• Bachelor's Degree Nursing and 5+ years Nursing +/- healthcare and/or business experience (Required)
• Master's Degree (Preferred)