APP Team Manager - Doral UPAC - Full Time

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CORE JOB SUMMARY                                                                                                                                                                                                          

The Advanced Practice Provider (APP) Team Manager functions as a clinical leader and clinical team member delivering care to a panel of patients for whom they have responsibility for the planning, implementation, coordination, and evaluation of care related outcomes. As a clinical leader, the APP Team Manager is responsible for the management and oversight for the clinical practice of the inter-professional team who are integral to the care of patients at the site. The position works in partnership with the patient care team and other practice leaders to ensure effective delivery of care and actively supports the achievement of patient, departmental, and organizational goals. 

CORE JOB FUNCTIONS                                                                                           

• Develops, leads, and manages the clinical practice, quality, and safety of patient care of an interdisciplinary team which may include other APPs, registered nurses, licensed practical nurses, medical assistants, and other clinical staff who are essential to the care delivery model.

• Coordinates care and meeting patient care needs in conjunction with a variety of providers including licensed independent providers acting in consultation with population managers, care managers, and others.

• Participates in the hiring, supervision, and performance evaluation for team members. Identifies opportunities for and initiates interdisciplinary collaboration to achieve team and patient goals.

• Utilizes available resources and methodologies to advance practice within the department and beyond, with the aim of improving the care of all patients, particularly those most at risk for adverse outcomes.

• Seeks opportunities to disseminate clinical knowledge and advance practice and nursing practice development through publication in scholarly journals and participation in professional meetings.

• Leads and/or participates in departmental, hospital, and/or system-level committees and task forces as a representative of the department, practice and the Department of Nursing as requested.

• Collaborates with physicians and the interdisciplinary team to refine team goals and objectives and further ensures ongoing continuous improvements to the care delivery model.

• Analyzes, interprets, and presents team-based care results to various audiences as appropriate including senior organizational leaders, departmental and practice leaders, nursing leadership, colleagues, and staff.

• Collaborates with the other members of the team, appreciating and valuing their contributions, and encouraging all to work at the top of their license/role, education and training for effective care and service to patients in the context of efficient use of resources.

• Establishes effective interpersonal relationships with nurses, other advanced practice providers, staff, clinical departments, and interdisciplinary colleagues. Provides direct care, counseling, and teaching to patients. Performs physical examinations and provides preventive health measures appropriate to patient needs.

• Orders, interprets, and evaluates appropriate lab and diagnostic tests to assess patients’ clinical problems and health care needs.

• Arranges for appropriate plan of care and follow-up based on outcome of diagnostic, lab, and physical assessment findings. 

• Sets priorities for appropriate and efficient management of patient care that reflects evidence-based practice and cost-effective management of time, available human resources, supplies and equipment.

• Incorporates the concepts of health maintenance, prevention, and promotion into daily practice through patient education and counseling.

• Assists patients and families in self-care management through the provision of information, tools and resources.

• Engages in regular performance improvement activities.

• Uses performance and patient outcome data for continuous quality improvement.

• Contributes to developing structure, processes, and systems to improve the care and disease management of patients.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.  Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                        

Education:

• Master’s degree in relevant field.

Certification and Licensing:

• National Advanced Practice Registered Nurse Certification (APRN) OR national board certification as a Physician Assistant.

• Current Physician Assistant or APRN license in the State of Florida.

Experience:

• Minimum 3-5 years of relevant experience. 

• Prior leadership experience preferred.  

Knowledge, Skills and Attitudes:

• Ability to handle difficult and stressful situations with professional composure.

• Ability to maintain effective interpersonal relationships.

• Ability to analyze, consolidate, and interpret accounting data.

• Ability to compile, organize, interpret, and communicate accounting data and results concisely.

• Ability to manage a budget and work within the constraints of that budget.

DEPARTMENT ADDENDUM

Department Specific Functions

Clinical Operations Management:

• Responsible for the management of the daily processes and operations within the Unit(s), compliance with nursing standards, patient satisfaction, and clinical performance improvement.

• Responsible for assuring patient care is delivered in alignment with hospital mission, nursing department goals and objectives, and Joint Commission and regulatory agencies’ standards.

• Responsible for ensuring units are adequately staffed and personnel are appropriately trained for their given assignments in order to provide safe, quality care. Responsible for the utilization and maintenance of appropriate nursing care plans and assure nursing staff is knowledgeable in arranging interdepartmental consults as appropriate to address patient changing needs.

• Coordinates with management and Human Resource department the management of personnel including recruitment, retention, employee incentive and evaluation, and disciplinary actions.

• Provides insight on unit operations to nursing leadership to assist in the development of strategic planning and departmental expansion.

• Assists with the development/revision and review of clinical policies and procedures.

• Review with Charge Nurse Roles and Responsibilities as needed.

• Conduct monthly Rounding with all direct reports and daily rounds with patients and Staff as needed, as well as maintain communication with Site Leader, physicians and interdepartmental stakeholders as needed.

• Ensure compliance with patients’ discharge and/or transfer process and emergency management protocols.

• Develop processes to ensure availability of nursing equipment and supplies. Promote professional growth opportunities to improve staff retention.

Financial Management:

• Responsible for capital and operational budget planning and budgetary compliance.

• Responsible for timely and accurate data collection of patient volumes, unit expenses, unit revenue, performance improvement information, patient satisfaction, and other pertinent information that demonstrates the operations of the unit(s).

• Reconciles expense receipts with budget report to ensure accuracy. Maintains appropriate records of employee attendance, tardiness, and non-productive time such as sick and vacation time, administrative leave, and Leave of Absence.

• Maintains records and systematic management of inventory such as biomedical equipment, capital equipment, supplies, and miscellaneous computer hardware.

Patient and Patient Family Education:

• Assures nursing staff assess patient and family educational needs.

• Assures staff receives adequate education regarding a variety of disease processes, therapies, new protocols, new drugs and technology adoption. 

• Assists the staff to utilize and/or adapt teaching protocols to set goals for the individual patient/family teaching plan.

• Provides/Reinforces New Patient/New Treatment Teaching.

Staff Competency, Education, and Performance Evaluation:

• Assures all staff receive a formal orientation plan and preceptor in coordination with nurse educators and evaluates effectiveness of the clinical orientation.

• Assures completion of competency-based assessment documentation and continuously evaluates staff learning needs utilizing competency-based criteria. Responsible for assuring staff compliance with mandatory education, licensure requirements, yearly hospital-based competencies, and applicable certifications and professional practice standards.

• Formally evaluates each staff member yearly.

• Maintains documentation of job performance, personnel actions, and additional professional contributions to the unit and/or organization.

• Assures cross-training to other departments is documented and accurate. Provides ongoing coaching to all staff with the goal of improving critical thinking and technical skills.

Performance Improvement:

• Identifies patient flow barriers both internal and external to the clinical operation and review Risk Management events consistently to identify opportunities for improvement.

• Responsible for the collection of data and compliance with department Quality Indicators to ensure performance improvement and optimal customer service standards.

• Provides timely reports as requested. Assists in the development and implementation of performance improvement programs in compliance with The Joint Commission standards and other regulatory agencies.

• Collects data to evaluate patient flow and trends.

• Through data collections, identifies changing needs for internal processes, and implements change accordingly.

• Collaborates with leadership for processes flow issues external to the nursing unit(s).

• Investigates clinical and practice variances and identifies opportunities for improved unit efficiency, patient flow, and customer service.

• Conducts follow-up action plans as appropriate.

Committee Participation:

• Participates in Nursing Shared Governance Counsels and promote and support staff participation in the Magnet Journey Committees.

• Functions as an active member of Performance Improvement teams. Demonstrates knowledge of the Quality Assurance/Performance Improvement program for the designated unit. 

• Coordinates unit PI program and submits reports in a timely manner.

Communication/Patient Satisfaction:

• Leads by example to provide service excellence by communicating in a cooperative, positive and professional manner.

• Displays courtesy toward customers by introducing self and addressing customer by name. 

• Meets customers’ expectation by listening, seeking solutions to potential and actual problems, and demonstrating sensitivity and awareness of others. Follows through to ensure that established expectations are satisfied; keep customers informed of progress. 

• Works effectively and cooperatively in groups/teams to ensure quality patient care.

• Review monthly Press Ganey metrics and identify opportunities for improvement. Communicates with other Nurse Coordinators to coordinate patient care activities

Professional Accountability:

• Assumes responsibility for self-improvement by attendance at in-service classes, staff meetings, and education related to personal growth and departmental needs.

• Attends all mandatory in-services and participates in appropriate professional organizations.

• Actively supports and participates in performance improvement activities.  Seeks/accepts training to learn new skills and maintain current competencies. Maintains and completes Personnel Development Record as per policy. Maintains nursing license and other required certifications.

• Demonstrates dependability/reliability by promptly reporting to work when scheduled.

• Other duties as assigned by the Department Director or department of nursing and assists other team members as appropriate.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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