Assistant Manager

Rutgers University Piscataway, NJ 08854, US

Rutgers, The State University of New Jersey, is seeking an Assistant Manager for Division of Institutional Planning & Operations (IP&O). Reporting to the Mail Services Manager, this position provides assistance to the manager on administrative and supervision of the daily operations and performance of a complex operational unit. This unit delivers mail and packages to 5 different student post offices on the New Brunswick/Piscataway campus daily. These student post offices consist of 3,500 automated lockers and handle mail and packages for over 46,000 students. This unit delivers staff mail and packages on 14 different mail routes across the university daily. These routes consist of 26,000 employees spread over 600 mail stops, over 430,000 incoming packages delivered, 2,140,000 incoming mails processed, 170,000 customer walkups, 10,000 emailed inquiries, 2,500,000 outgoing metered mail, and 8,000 packages sent out annually. Ensures accurate and timely processing of requests and actions, and professional, prompt, and courteous service to clients. This position is customer-focused driven and provides a metric for handling students’ requests within a 24-hour period.

Among the key duties of this position are the following:

Provides supervision of academic support and policy interpretation, purchasing, personnel, space and facilities planning and major event design.
Resolves a diverse range of problems consistent with an understanding of the mission, vision, role, and goals of the unit and with a comprehensive understanding of administration/office management in accordance with management principles, applicable regulations, and university policies and procedures. Interprets, communicates, and implements policies and practices for differing needs of a diverse client population.
Establishes performance standards and conducts evaluations.
Performs professional work that requires specialized general knowledge in one or more fields of management/administration and a solid understanding, use, and application of concepts, theories, principles, practices, regulations, terminology, and applied bases in area of specialization.

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