The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.
Think you are a great fit? Learn more about this role here:
Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients as would benefit through our out-patient clinic partnerships.
The Clinical Specialist identifies and supports action plans to improve clinical quality outcomes and drive business performance. This role partners directly with the center staff and other internal stakeholders to provide clinical and subject matter expertise where appropriate to achieve the desired results. This role ensures that best practices are deployed, and supports the clinical audit function to ensure compliance, reduced variability, and increase overall productivity of nursing resources.
All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.
*A preference will be given for the Southeastern States for this role
Essential Functions/Responsibilities:
- Drives exceptional patient experiences through process assessment, data analytics and core clinical operations
- Consults with operations leadership, Market Medical Directors (MMD), and Vice Presidents of Physician Operations (VPPO) as internal customers to recommend action plans driven by clinical and operational metric reporting analysis and specific need to increase center level outcomes.
- Guides and supports onboarding, mentoring, and ongoing education needs for center clinical leaders (HSP providers, Clinical Nurse Managers, Clinical Program Directors).
- Ensure compliant application of regulatory expectations at a center level.
- Supports innovation and improvement projects when nursing expertise is needed.
- Support Implementation centers virtually and onsite to ensure successful, cohesive clinical quality outcomes.
- Identifies clinical gaps affecting quality outcomes for patients and hospital partners and develops recommendations to close those gaps, in partnership with operations, MMD, and VPPO leaders
- Serves as a subject matter expert for Nursing Support office hours by analyzing escalated inquiries, engaging appropriate stakeholders, and delivering timely, accurate resolutions.
- Supports quality improvement initiatives in conjunction with Medical Affairs and ensures adherence to established standards in partnership with operations, MMD, and VPPO leaders.
- Contributes to strategies that enhance nursing retention, provider relationships and productivity.
- Assist in prioritizing on-site resources when turnover in local management teams.
- Performs other duties as required
Required Education, Experience and Credentials:
- Active Registered Nurse (RN) license maintained throughout employment.
- Associate degree required; Bachelor’s degree in business administration, Healthcare Administration, Nursing, or a related field preferred.
- Minimum of five (5) years of progressive strategic consulting experience in healthcare clinical operations.
Required Knowledge, Skills and Abilities:
- Recognized clinical and operational subject matter expert within the organization.
- Demonstrated ability to build strong relationships with center leadership and collaborate effectively to resolve complex challenges and drive measurable outcomes.
- Strong project management skills with the ability to oversee and consult on multiple center-level engagements simultaneously.
- Exceptional verbal and written communication skills.
- Ability to assess, develop, and mentor talent.
- Results-oriented and client-focused approach.
- Demonstrates executive presence and professionalism.
- Proven experience leading and executing effective change management initiatives.
- Ability to design and implement sustainable business process improvements.
- Advanced proficiency in Microsoft Excel with proven ability to aggregate, slice, and analyze center and individual data points.
- Effective collaborator across diverse stakeholder groups.
- #LI-RS1
This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.
If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”.
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