Where compassion meets innovation and technology and our employees are family.

Essential Duties and Behavioral Expectations:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.

The above statements should be included on all job descriptions.

List the job's essential or most important functions and responsibilities. Include all important aspects of the job -- whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals.  Standard functions listed below should be included on all job descriptions.

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. 
• Schedules appointments, receives money for bills, keeps x-ray and other medical records, performs secretarial tasks, and completes insurance forms.
• Keys data into computer to maintain office and patient records.

Performs and documents vital signs and physical measurements in an age appropriate manner

• Prepares patient for examination.
• Performs and documents vital signs according to hospital standards.

• Identifies abnormal vital signs and reports to the nurse or MD.
• Measures height and weight accurately.
• Documents or photocopies current immunization accurately.
• Documents allergy status accurately.
• Assists with the preparation of equipment. and aids physician during treatment, examination, and testing.
• Performs waive testing procedures such as glucose monitoring, urine dipstick, rapid-strep, hemoccult and urine pregnancy test.
• Passes competency validations annually.
• Labels appropriately, all waive testing controls with date opened, and expiration date.
• Maintains QC monitoring as appropriate.
• Documents legible and accurately

Performs general lab duties as assigned

• Performs venipuncture, finger stick, and heel stick phlebotomy procedures as per hospital policy.
• Processes lab specimens, performs tests, and reports results as written in applicable policies and procedures.

• Performs only those tests that are authorized by the licensed professional and require a degree of skill commensurate with the individual’s education, training or experience, and technical abilities.
• Maintains records that demonstrate that proficiency-testing samples are tested in the same manner as patient samples.
• Adheres to laboratory’s quality control policies, documents all control activities.
• Identifies problems that may adversely affect test performance or reporting of test results and either must correct problem immediately or notify nurse in charge.

Promotes safety and infection control

• Observes and enforces guidelines for infection control in administering care, demonstrating adherence to infection control guidelines.
• Promotes safety of all patients and personnel.
• Promotes and ensures safe and effective use of equipment in assigned areas as observed annually by supervisory observation.
• Cleans toys per hospital policy.
• Responds to emergency situations as evidenced by ongoing supervisory observation.

Assists nursing personnel and performs other duties

• Collaborates with licensed nurse in ensuring that all nursing care required by patients is administered and documented.
• Stocks supplies and exam rooms daily.

Medication administration

• Health teaching and counseling as ordered by medical provider.
• Administer prescribed medications and immunizations.

Maintains interaction and communication

• Maintains unit, department, and hospital communication as observed by supervisor.
• Attends staff meetings or signs attendance records for reading of minutes and attends all mandatory in-services 100% of the time as evidenced by a review of minutes and Staff Development Records.
• Notifies licensed staff or supervisor when unable to complete assigned or tasks or responsibilities.
• Monitors patient flow in clinic and guest relations to promote customer service.

Behavioral Expectations

Should apply and be listed on all job descriptions.

• Customer Service – Enthusiastically interacts with all customers.  Assumes personal responsibility for meeting customer needs.  Consistently demonstrates a commitment to customer satisfaction.
• Interpersonal Skills- Is sensitive to the needs, ideas, and feelings of others.  Develops and maintains rapport with others.  Listens well.  Facilitates a group process.
• Adaptability/flexibility – Demonstrates the ability to change behaviors and plans to meet rapidly changing/ competing job demands (new or unusual situations).  Receives change as a challenge.  Revises plans to meet changing circumstances. 
• Communication – Clearly and effectively communicates ideas and requests to others.  Persuades or influences others through spoken or written communication.
• Initiative – Starts and completes tasks with minimum of prompting.  Willing to make recommendations and assume additional responsibilities.
• Team Player – Fully participates in maintaining a positive team environment that is conducive to customer satisfaction.  Builds trust among co-workers, focusing on accomplishing hospital and departmental mission and goals.
• Organized and efficient – Organizes work and uses time efficiently.  Takes the initiative to find additional work during slow or downtimes.  Recommends innovative ways of doing work more efficiently and effectively.
• Core Values –Practices DCH core values.

Select the one level of education and/or experience needed to successfully accomplish the essential duties of this job.  Delete those that do not apply.

Education and/or Experience:

Select the one level of education and/or experience needed to successfully accomplish the essential duties of this job.  Delete those that do not apply.

• High school diploma or general education degree (GED)

• Completion of medical assistant training course accredited by the Bureau of Private Post secondary and Vocational Education in the Department of Consumer Affairs or CAAHEP.
• Prior experience as a certified medical assistant preferred
• Basic knowledge of computer
• Current BLS or within six months of hire
• Attempt National Certification or Registry as Medical Assistant (CMA or RMA) within two years of hire