Triage Nurse (Family Medicine)

Company Overview:

Tellihealth is transforming how chronic care is delivered by combining powerful technology with compassionate, intelligent care. Our roots lie in the merger of two industry leaders, Accuhealth and Signallamp Health, bringing together best-in-class Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services under one unified vision.

While we've unified under the Tellihealth brand, we’ve retained the proven strengths of both legacy organizations. Today, our services continue under the names accuRPM and signalCCM—a reflection of the powerful, trusted programs our clients have relied on for years.

Through accuRPM and signalCCM, we empower providers to deliver proactive, remote support to patients managing chronic conditions. Our mission is to close the gaps in care by making high-quality, tech-enabled remote services accessible, efficient, and deeply human.

We're growing fast and looking for mission-driven team members who want to shape the future of connected care.

Position Overview:

A Tellihealth Triage Nurse assesses patient needs, evaluates symptoms, and provides telephonic triage services to patients which includes answering patient inquiries, offering medical advice, and determining the urgency and appropriate course of action. Triage nurses establish relationships with patients and build trust and credibility with them and their families by being a key part of the patient's care team, communicating directly with providers and in-office staff members.

Responsibilities:

• Utilize technology to help manage patient’s condition, gather educational resources, coordinate patient care, and maintain patient care goals
• Recognize when additional communication or intervention is required to address ongoing patient issues
• Apply expertise when following a provider's care plan by assisting the patient in knowing how to prioritize their health and helping the patient communicate their condition and symptoms
• Serve as an advocate for patients by finding answers to questions while also resolving their medical challenges quickly and efficiently
• Delve into rich conversations and bond with patients, understanding their unique personalities and challenges
• Establish and nurture trust with new patients and their families
• Act as a vital link within the patient's care team by communicating seamlessly with providers and in-office staff
• Guide patients in prioritizing their health and understanding their conditions
• Advocate for patients, providing answers and addressing medical concerns promptly
• Use technology to manage and coordinate care
• Gather resources for continuity of care
• Utilize Electronic Medical Record (EMR) systems to review patient office visits, liaise with care team members and accurately document actions taken for patients
• Other duties as assigned

Requirements:

• Active, unrestricted license LVN, LPN or RN license, required
• Graduate of an accredited LVN, LPN or RN program, required
• 3 years of clinical experience, required
• 2 years of experience working in an ER, ICU, MedSurg, urgent care, and remote triage setting required
• Minimum upload speed of 12 mbps and download speed of 20 mbps, required
• Ability to work from home in a HIPAA compliant environment, required
• Six (6) months of experience within the department specialty, preferred
• Bilingual proficiency in Spanish and English, preferred
• Proficient using Electronic Medical Records (EMR)
• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to manage multiple priorities simultaneously
• Exemplifies Tellihealth's values: All IN, INtelligence, INnovation and INtegrity