Clinical Supervisor LPN/RN - Triage (Falmouth)

apartment Cape Cod Healthcare location_onFalmouth, MA, US

Monitor the Electronic Health Record nurse pool throughout the day, ensuring response in a timely manner
Triage incoming calls, messages, and In-Basket tasks, being able to prioritize urgent matters and schedule appointments as needed
Exercises thinking, nursing judgment, and standard triage guidelines to ensure health needs and concerns of a patient, group, or population are met
Assesses complex patient needs to ensure patient is transitioned to appropriate level of care
Demonstrates a systematic, dynamic approach to collect objective and subjective data and assesses the response
Triages and schedules visits based on assessment of patient disposition needs and consideration of available and appropriate resources; refer for emergency and follow up care
Provides clinical support to team, adjusting role and priorities to meet patient care demands
Answers phone calls and electronic messages promptly
Greets callers appropriately by identifying self and department, and provides assistance in a friendly, respectful, and helpful manner
Provides timely, efficient, and accurate triage responses in accordance with professional nursing standards
Documents all calls, encounters, and actions taken into the patient’s medical record timely and completely according to established policy and professional standards
Educate patients about utilization of the clinics’ community services
Collaborate with the interdisciplinary care team as needed to avoid interruption of delivery of services to patients
Greets and escorts patients to exam rooms
Obtains relevant information and takes vital signs as indicated (i.e., height, weight, blood pressure, heart rate, respiratory rate, oxygen saturation).
Inputs pertinent clinical information into the electronic health record timely and with accuracy and performs a complete medication reconciliation
Assists clinicians with clinical procedures and/or additional tests specific to the department. May advise patient of preparation required for exam or additional testing and keeps patients informed of visit status, unforeseen delays and other relevant information pertaining to the patient’s visit
Assists in resolving patient concerns by acting as an advocate, as appropriate
Participates in practice and department meetings, trainings, etc. to promote continuous improvement and quality patient care
Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system while continuously participating in self-assessment of skills
Maintains patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA
Provides clerical/office support as necessary (i.e., scheduling appointments, greeting, and registering patients, scanning incoming medical records and paperwork, preparing medical records, answering phone calls, and taking messages, faxing, etc.)
Ability to float to other MACC practices when required
Verifies and implements clinician’s orders for testing and/or procedures (EKG’s, dressing changes, spirometry, Holter monitors, etc.)
Triages walk-in patients per established protocols
Maintains communication and collaboration with interprofessional team and others to facilitate safe transitions and continuity of care delivery
Primary supervisory duties:
Supervises and supports all clinical staff within the office(s)
Schedules clinical staff for office(s); Troubleshoots scheduling issues with Practice Manager
Works closely with Practice Manager to ensure all policies and procedures are being followed by all office staff and providers.
Supports overall leadership of practice in the absence of practice manager
Leads clinical/triage staff meeting or huddles designed to identify challenge areas and possible department improvements
Takes initiative to learn, understand, and stay current with clinical workflows, policies, and procedures
Disseminates clinical information and workflows to the clinical team
Provides training and support to clinical staff seeking support from the MACC Clinical Training team when needed
Establishes and maintains effective work relationships within department and company
Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.
Graduation from an accredited school of nursing
Currently licensed as an LPN or RN in the Commonwealth of Massachusetts
At least 2 years nursing experience
Current Basic Life Support (BLS) Certification
Ability to work in fast paced environment
Ability to work with all levels of personnel
Proficient in computer applications including Electronic Medical Record, Scheduling systems, Microsoft Office, Excel, Word, Outlook
Strong communication and interpersonal skills
Experience with Process Improvement preferred

Purpose of Position

Provide the highest standards of clinical support to the MACC practice. Deliver excellent customer service to patients through participation in a medical care team. Demonstrates a high level of competence with clinical support in accordance with MACC’s policies and procedures. Responsible for the management of all phases of clinical operations, including participation in the development of daily workflow within the practice.

Schedule Details

40 hours per week, Monday-Friday, no weekends & no holidays

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Falmouth

Department

MAC-Orthopedics

Annual/Hourly

Hourly

Hiring Pay Range

30

Share this job

Related Jobs

LPN

Full-time

Direct Support Professional III - LPN

apartment Seven Hills Foundation location_onMiddleborough, MA

Overview Direct Support Professional III - LPN Seven Hills Neurocare, an Affiliate of Seven Hills Foundation The Direct Support Professional III- LPN is a Licensed practical nurse who is a direct service position providing individual medical support and education to individuals in assigned programs advocating for all medical needs of assigned program participants focusing on optimal health for all individuals. Hours assigned by supervisor; on call responsibilities. With advanced qualifications or significant experience, this role will provide specialized or high-level support, while maintaining quality, service excellence and ethical standards. Pay: $40.00/HR Direct Support Professionals are provided a paid New Employee Orientation and receive training on CPR/First Aid, Safety Care, Defensive Driving, and Medication Administration Program (MAP). They also receive program-specific training at the work site. Benefits for Full-time employees: Health Insurance: Offered through Blue Cross Blue Shield , with generous company contribution. Enhanced Retirement Plan: 25% - 33% Employer match based on tenure. Student Loan Assistance: Consolidation, counseling, & limited employer contribution! Discounted Tuition with College & University Partnerships! Tuition Assistance: Reimbursed or prepaid college coursework! Home Mortgage Initiative: Favorable down payment ( 3-5%) , reduced closing costs co-paid by Seven Hills! Work-Life Balance: Generous Accrued Paid Vacation: 3 weeks in your first year! Vacation Cash-Out Option 3 Paid Personal Days 11 Paid Holidays Accrued Paid Sick Time Benefits for Part-time Employees: Accrued Paid Sick Time Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week) Student Loan Assistance: Consolidation and free debt counseling! Personal PTO - (Minimum 20-hour regular part-time schedule - does not apply to per diem) Responsibilities Assess and coordinate healthcare services for individuals, ensuring timely follow-up and communication with relevant clinical and residential staff Accompany and assist individuals with medical appointments in accordance with DDS guidelines Document all nursing interventions, health updates, and medication changes in Electronic Medical Records (EMR) and communication logs Monitor and maintain current medication and treatment orders, report side effects or adverse reactions as appropriate Review and support implementation of Individual Service Plans (ISPs), including self-medication, behavior plans, hygiene, and therapy programs Train residential staff on medication administration and health protocols Ensure up-to-date and compliant health records in line with DDS standards Communicate medical recommendations clearly to all program staff involved in the individual's care Maintain safety and monitor for health-related risks within the program Participate in staff meetings, mandatory trainings, and clinical supervision with the Health Care Director or program RN Perform medical interventions and additional responsibilities as assigned Uphold confidentiality, dignity, and respect for all individuals receiving services Foster a collaborative, supportive, and professional environment in alignment with Seven Hills Foundation values Qualifications Education & Experience: High school diploma, GED, or HiSET required. Licensed practical nurse required (LPN) 1-3 years of related experience preferred. CPR/First Aid and MAP certification required (paid training provided if needed). Skills and Knowledge: Strong communication and organizational abilities. Compassionate and patient approach to care. Commitment to fostering inclusion and independence. Ability to perform physical tasks, including lifting up to 50 pounds (or 200 pounds with assistance), and remain alert during shifts. Why Join Seven Hills NeuroCare? Be part of a mission-driven team dedicated to person-centered care. Opportunities for professional development and growth. Create meaningful connections and positively impact lives every day. You can also see an overview of the amazing work our organization does with this video: https://vimeo.com/344648526 Ready to Make a Difference? Apply now to join a supportive, innovative team where you can help individuals achieve their full potential and thrive in their communities. Thank you for your interest in Seven Hills Foundation! We value every applicant. The mission of Seven Hills Foundation is to promote and encourage the empowerment of people with significant challenges so that each may pursue their highest possible degree of personal well-being and independence. Seven Hills Foundation is an equal-opportunity employer committed to diversity and inclusion. If you experience any difficulty in applying or need assistance, please contact the main office at 508-755-2340.

LPN

Full-time

LPN/RN - Clinical Triage, PCP (South Yarmouth)

apartment Cape Cod Healthcare location_onYarmouth, MA

Monitor the Electronic Health Record nurse pool throughout the day and respond in a timely manner Triage incoming calls, messages, and In-Basket tasks, being able to prioritize urgent matters and schedule appointments as needed Exercises thinking, nursing judgment, and standard triage guidelines to ensure health needs and concerns of a patient, group, or population are met Assesses complex patient needs to ensure patient is transitioned to appropriate level of care Demonstrates a systematic, dynamic approach to collect objective and subjective data and assesses the response Triages and schedules visits based on assessment of patient disposition needs and consideration of available and appropriate resources; refer for emergency and follow up care Provides clinical support to team, adjusting role and priorities to meet patient care demands Answers phone calls and electronic messages promptly Greets callers appropriately by identifying self and department, and provides assistance in a friendly, respectful, and helpful manner Provides timely, efficient, and accurate triage responses in accordance with professional nursing standards Documents all calls, encounters, and actions taken into the patient’s medical record timely and completely according to established policy and professional standards Educate patients about utilization of the clinics’ community services Collaborate with the interdisciplinary care team as needed to avoid interruption of delivery of services to patients Performs other work-related duties and activities as assigned or requested Greets and escorts patients to exam rooms Obtains relevant information and takes vital signs as indicated (i.e. height, weight, blood pressure, heart rate, respiratory rate, oxygen saturation). Inputs pertinent clinical information into the electronic health record timely and with accuracy and performs a complete medication reconciliation Assists clinicians with clinical procedures and/or additional tests specific to the department. May advise patient of preparation required for exam or additional testing and keeps patients informed of visit status, unforeseen delays and other relevant information pertaining to the patient’s visit Assists in resolving patient concerns by acting as an advocate, as appropriate Participates in practice and department meetings, trainings, etc. to promote continuous improvement and quality patient care Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system while continuously participating in self-assessment of skills Maintains patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA Provides clerical/office support as necessary (i.e. scheduling appointments, greeting and registering patients, scanning incoming medical records and paperwork, preparing medical records, answering phone calls and taking messages, faxing, etc.) Ability to float to other MACC practices when required Verifies and implements clinician’s orders for testing and/or procedures (EKG’s, dressing changes, spirometry, Holter monitors, etc.) Triages walk-in patients per established protocols Maintains communication and collaboration with interprofessional team and others to facilitate safe transitions and continuity of care delivery Lpn (p015) - Education/Experience/Training Ability to read, write and communicate in English Graduate of an accredited Practical Nursing program Currently licensed as a Licensed Practical Nurse in the state of Massachusetts Basic Life Support Certification for Health Care Providers Strong interpersonal, customer service, time management skills Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) A Minimum of two years’ experience in a clinical setting preferred Rn (x21a) - Education/Experience/Training Ability to read, write and communicate in English Graduate of an accredited school of nursing Currently licensed as a Registered Nurse in the Commonwealth of Massachusetts Basic Life Support Certification for Health Care Providers Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) Minimum of two years’ experience in a clinical setting preferred Purpose of Position Under the direction of the clinician, department supervisor or designee, provide the highest standards of clinical support to the MACC practice. Delivers excellent customer service to patients through participation in a medical care team. Demonstrates a high level of competence with clinical support in accordance with MACC’s policies and procedures. Schedule Details 40 Hrs, Monday-Friday, 8a-4p, No Weekends, No Holidays. *Sign on Bonus Eligible! Organization Medical Affiliates of Cape Cod Primary Location Massachusetts-S. Yarmouth Department MAC-Gryboski, Ann MD Annual/Hourly Hourly Hiring Pay Range 27.55 Show more Show less

LPN

Full-time

LPN/RN - Clinical Triage, PCP (South Yarmouth)

apartment Cape Cod Healthcare location_onYarmouth, MA

Monitor the Electronic Health Record nurse pool throughout the day and respond in a timely manner Triage incoming calls, messages, and In-Basket tasks, being able to prioritize urgent matters and schedule appointments as needed Exercises thinking, nursing judgment, and standard triage guidelines to ensure health needs and concerns of a patient, group, or population are met Assesses complex patient needs to ensure patient is transitioned to appropriate level of care Demonstrates a systematic, dynamic approach to collect objective and subjective data and assesses the response Triages and schedules visits based on assessment of patient disposition needs and consideration of available and appropriate resources; refer for emergency and follow up care Provides clinical support to team, adjusting role and priorities to meet patient care demands Answers phone calls and electronic messages promptly Greets callers appropriately by identifying self and department, and provides assistance in a friendly, respectful, and helpful manner Provides timely, efficient, and accurate triage responses in accordance with professional nursing standards Documents all calls, encounters, and actions taken into the patient’s medical record timely and completely according to established policy and professional standards Educate patients about utilization of the clinics’ community services Collaborate with the interdisciplinary care team as needed to avoid interruption of delivery of services to patients Performs other work-related duties and activities as assigned or requested Greets and escorts patients to exam rooms Obtains relevant information and takes vital signs as indicated (i.e. height, weight, blood pressure, heart rate, respiratory rate, oxygen saturation). Inputs pertinent clinical information into the electronic health record timely and with accuracy and performs a complete medication reconciliation Assists clinicians with clinical procedures and/or additional tests specific to the department. May advise patient of preparation required for exam or additional testing and keeps patients informed of visit status, unforeseen delays and other relevant information pertaining to the patient’s visit Assists in resolving patient concerns by acting as an advocate, as appropriate Participates in practice and department meetings, trainings, etc. to promote continuous improvement and quality patient care Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system while continuously participating in self-assessment of skills Maintains patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA Provides clerical/office support as necessary (i.e. scheduling appointments, greeting and registering patients, scanning incoming medical records and paperwork, preparing medical records, answering phone calls and taking messages, faxing, etc.) Ability to float to other MACC practices when required Verifies and implements clinician’s orders for testing and/or procedures (EKG’s, dressing changes, spirometry, Holter monitors, etc.) Triages walk-in patients per established protocols Maintains communication and collaboration with interprofessional team and others to facilitate safe transitions and continuity of care delivery Lpn (p015) - Education/Experience/Training Ability to read, write and communicate in English Graduate of an accredited Practical Nursing program Currently licensed as a Licensed Practical Nurse in the state of Massachusetts Basic Life Support Certification for Health Care Providers Strong interpersonal, customer service, time management skills Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) A Minimum of two years’ experience in a clinical setting preferred Rn (x21a) - Education/Experience/Training Ability to read, write and communicate in English Graduate of an accredited school of nursing Currently licensed as a Registered Nurse in the Commonwealth of Massachusetts Basic Life Support Certification for Health Care Providers Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) Minimum of two years’ experience in a clinical setting preferred Purpose of Position Under the direction of the clinician, department supervisor or designee, provide the highest standards of clinical support to the MACC practice. Delivers excellent customer service to patients through participation in a medical care team. Demonstrates a high level of competence with clinical support in accordance with MACC’s policies and procedures. Schedule Details 20 hours per week, Monday-Friday, 7a-5p, No weekends and No holidays *Sign on Bonus Eligible! Organization Medical Affiliates of Cape Cod Primary Location Massachusetts-S. Yarmouth Department MAC-Jessen, Thomas DO Annual/Hourly Hourly Hiring Pay Range 37.04 Show more Show less

LPN

New Grad

Full-time

Graduate LPN/RN

apartment Athena Health Care Systems location_onPlymouth, MA

We are hiring Graduate Nurses to join our skilled nursing facilities in Plymouth County! Shift openings include 7a-3p, 3p-11p, and 11p-7a with weekly pay! Hourly rate ranges from $40 to $46 for LPNs and $42 to $53 for RNs, depending on the shift. Locations in Plymouth, Rockland, and Wareham. Here at Athena Health Care Systems, our employees are the heart of our organization, and we take immense pride in their dedication. We are not only committed to delivering high-quality care and customer service to our patients and their families, but we also aspire to be the employer of choice. We strive to create a workplace where your skills and talents are nurtured to allow you to grow within the company. Under the direct supervision of a licensed nurse, graduate nurses can begin providing care to residents while they wait to take their NCLEX. Education: Must have graduated from a Massachusetts board-approved nursing education program within one year of hire date. Can be for LPN or RN. What we will need: Documentation from your nursing program showing your graduation date. Proof of scheduled NCLEX licensure exam within 90 days of hire. What we will do: Our team will provide supervision and training under a licensed nurse to ensure you are comfortable with providing care. Your assigned tasks will not exceed your level of academic preparation or outside the scope of your competency level. Duties and Responsibilities: Meet the nursing and rehabilitation needs of each resident. Maintain current resident care plans on all residents under his/her care. Follow physician’s orders. Renders and/or assist with complete nursing care, treatments, dressings, and other physician orders. Transcribe physician’s orders promptly and accurately. Review patient records daily to assure accuracy and completeness. Document comprehensive and complete nursing notes. Visit each resident daily to evaluate resident needs. Maintain accurate awareness of residents on alert list. Document and report any unusual or significant findings; contact the physician when necessary. Administer medication according to procedure. Maintain an accurate and safe control of all drugs for which he/she is responsible. Initiate any and all emergency procedures as necessary. Demonstrate correct safety techniques in accord with orientation and training processes of Athena and your specific job description. Complies with facility Privacy Practices Policies and Procedures and protects residents’ individual health information. Other duties assigned by Director of Nursing and other managerial team members. Specific Requirements: Must be able to read, write, speak, and understand the English language. Must possess the ability to make independent decisions when circumstances warrant such actions. Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public. Must be knowledgeable of nursing and medical practices and procedures, as well as laws, regulations, and guidelines that pertain to long term care. Must possess leadership and supervisory ability and the willingness to work harmoniously with professional and non-professional personnel. Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing quality care. Must possess accurate and comprehensive assessment skills. Must be familiar with drug actions and interactions. Must have knowledge of restorative nursing rehabilitation policies and utilizes appropriately. Must have patience, tact, a cheerful disposition, and enthusiasm, as well as the willingness to handle difficult residents. Must be willing to seek out new methods and principles and be willing to incorporate them into existing nursing practices. Must be able to communicate effectively to appropriate personnel regarding emergencies. About Athena Health Care Systems: Since its establishment in 1984, Athena Health Care Systems has pioneered the delivery of exceptional healthcare services. Operating nursing homes and hospice agencies across Connecticut, Massachusetts, and Rhode Island, Athena stands out as a healthcare leader in Southern New England. Athena’s Benefits: Competitive and Weekly Pay Holiday Pay for Hourly and Salaried Employees Overtime Pay for Hourly Employees Career Advancement Opportunities Exclusive Employer Discount Program Available for Eligible Team Members: Employer-Paid Life Insurance 401(k) with Employer Match Vacation and Personal Time Health, Dental, and Vision Insurance We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Athena Health Care Systems and its managed centers follow federal and state mandatory guidelines regarding staff vaccinations; our vaccination policy requires all newly hired staff, regardless of position or work location, to be fully vaccinated against COVID-19 unless they receive an approved exemption from Athena, except where prohibited by state law.

LPN

Full-time

Licensed Practical Nurse (LPN)

apartment Plymouth Rehabilitation & Health Care Center location_onPlymouth, MA

We are hiring Licensed Practical Nurses (LPN) to join our dynamic care team at Plymouth Rehabilitation & Health Care Center in Plymouth! Up to a $5,000 sign-on bonus available! Openings include: Full-time and part-time on 3p-11p Full-time and part-time on 11p-7a Working with our team and residents will give you purpose in your professional and personal life. Here at Athena Health Care Systems, our employees are the heart of our organization, and we take immense pride in their dedication. We are not only committed to delivering high-quality care and customer service to our patients and their families, but we also aspire to be the employer of choice. We strive to create a workplace where your skills and talents are nurtured to allow you to grow within the company. As a Licensed Practical Nurse, your job position is to provide direct nursing care under the supervision of the RN to residents and to supervise the day-to-day nursing activities performed by the nursing assistant to ensure that the highest degree of quality care is maintained at all times. Experience & Education: Must be a graduate of an approved LPN/LVN program. Must be CPR certified. Must possess a current, unencumbered license to practice as an LPN/LVN in this state. New graduates welcome! Duties & Responsibilities: Meet the nursing and rehabilitation needs of each resident. Maintain current resident care plans on all residents under his/her care. Follow physician’s orders. Renders and/or assist with complete nursing care, treatments, dressings, and other physician orders. Transcribe physician’s orders promptly and accurately. Review patient records daily to assure accuracy and completeness. Document comprehensive and complete nursing notes. Visit each resident daily to evaluate resident needs. Maintain accurate awareness of residents on alert list. Document and report any unusual or significant findings; contact the physician when necessary. Administer medication according to procedure. Maintain an accurate and safe control of all drugs for which he/she is responsible. Initiate any and all emergency procedures as necessary. Demonstrate correct safety techniques. Respects and takes care of facility equipment and not wasteful of supplies. Contributes to effective communication and pleasant working conditions. Contribute to and promote positive resident and family relations. Complies with facility Privacy Practices Policies & Procedures, protecting residents’ individual health information. Continue growth and expand job knowledge. Demonstrate leadership skills. Other duties assigned by manager. Specific Requirements: Must be able to read, write, speak, and understand the English language. Must possess the ability to make independent decisions when circumstances warrant such actions. Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public. Must be knowledgeable of nursing and medical practices and procedures, as well as laws, regulations, and guidelines that pertain to long term care. Must possess leadership and supervisory ability and the willingness to work harmoniously with professional and non-professional personnel. Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures, etc., that are necessary for providing quality care. Must possess accurate and comprehensive assessment skills. Must be familiar with drug actions and interactions. Must have knowledge of restorative nursing rehabilitation policies and utilizes appropriately. Must have patience, tact, a cheerful disposition, and enthusiasm, as well as the willingness to handle difficult residents. Must be willing to seek out new methods and principles and be willing to incorporate them into existing nursing practices. Must be able to communicate effectively to appropriate personnel regarding emergency situations. About Athena Health Care Systems: Since its establishment in 1984, Athena Health Care Systems has pioneered the delivery of exceptional healthcare services. Operating nursing homes and hospice agencies across Connecticut, Massachusetts, and Rhode Island, Athena stands out as a healthcare leader in Southern New England. Athena’s Benefits: Competitive and Weekly Pay Holiday Pay for Hourly and Salaried Employees Overtime Pay for Hourly Employees Career Advancement Opportunities Exclusive Employer Discount Program Available for Eligible Team Members: Employer-Paid Life Insurance 401(k) with Employer Match Vacation and Personal Time Health, Dental, and Vision Insurance We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Athena Health Care Systems and its managed facilities/agencies follow federal and state mandatory guidelines regarding staff vaccinations; our vaccination policy requires all newly hired staff, regardless of position or work location, to be fully vaccinated against COVID-19 unless they receive an approved exemption from Athena, except where prohibited by state law.