Medical Assistant II - General Pediatrics

apartment Lucile Packard Children's Hospital Stanford location_onAlameda, CA, US

Company Description

Packard Children’s Health Alliance is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area. In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast.

Job ID: P137343-0

Job Description

Under general supervision, the Medical Assistant II performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients.The Medical Assistant II functions as both a Clinic Assistant and a Medical Assistant. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by Stanford Children’s Health guidelines including but not limited to PCARES, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Children’s Health policies, licensure and health screenings.

Administrative Duties

Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
Schedules and edits patient physician appointments for new and returning patients.
Schedules consultations with other clinics or physicians as needed.
Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
Collects patient demographic and insurance data.
Determines and documents need for signatures for conditions of registration.
Identifies and obtains services requiring authorization and appropriate process for the payer type.
Informs new and returning patients of authorization and payment.
Collects and posts co-pays.
Obtains required signatures.
Maintains records in accordance with guidelines.
Files and retrieves electronic medical records
Prints and uses scheduling reports.
Retrieves and prepares patients charts.

CLINICAL DUTIES

Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas.
Escorts patient to exam room; measures and records vital signs.
Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients.
Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards.
Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse.
Collects and sends specimens to appropriate labs for testing per protocol.
Processes requests for prescription refills according to established practice.
Other duties as assigned.

Qualifications

Minimum Qualifications

Education: High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program.

Experience: One (1) year of progressively responsible and directly related work experience.

Licensure/Certification: Current Cardiopulmonary Resuscitation (CPR) certification.

Knowledge, Skills, And Abilities

Knowledge of medical terminology.
Knowledge of inventory management practices.
Knowledge of computer systems and software used in functional area
Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions.
Ability to perform standard clinical procedures according to established protocols.
Ability to communicate clearly orally and in writing.
Ability to follow oral and written instructions.
Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
Ability to solve problems and identify solutions
Ability to plan, organize, prioritize, work independently and meet deadlines
Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.)
Ability to field phone calls and answer questions.
Ability to multi-task and to change priorities regularly.
Ability to adjust communications to fit the needs and level of understanding of the receiver.
Ability to exercise calmness in fast paced and high-volume environment.

Physical Requirements And Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Human Resources department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.Risk of Exposure to Bloodborne PathogensTasks involve exposure to blood, body fluids or tissues. The potential for spills or splashes of blood, body fluids, tissues exist in job related tasks.

Additional Information

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $26.46 to $31.75

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

Share this job

Related Jobs

CMA

Full-time

Medical Assistant I

apartment Lucile Packard Children's Hospital Stanford location_onPalo Alto, CA

Company Description At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time. Job ID: LP_00020041-2007 Job Description JOB SUMMARY This paragraph summarizes the general nature, level and purpose of the job. Medical Assistant I is the entry, developmental and first working level of the Medical Assistant Job Family. Under general supervision in an outpatient clinical setting, the medical assistant performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients. Assists with direct patient care procedures and related tasks and performs medical procedures of a routine nature, as dictated by established clinical procedures. Responsible for clinical duties such as taking vital signs, giving injections, transporting medications, performing simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment and maintaining examination rooms and supplies. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor. May also be responsible for some administrative duties. Essential Functions The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct. Escorts patient to exam room, measures and records vital signs, documents medication, and collects medication information. Prepares patient examination rooms prior to the visit to ensure that proper equipment and supplies are set-up for examinations, required procedures, and/or treatments. Cleans exam room following visits. Performs procedures, such as phlebotomy, venipuncture, and sterile dressing changes, following established procedures and completed competencies. Prepares patient for examination or treatment and performs routine screening tests. Assists physicians/providers with sterile and non-sterile procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse. Administers medication following approved procedures and only after verification of medication and dosage by a licensed person. Provides patient education materials. Performs routine examination and treatment procedures which may include: applying and removing bandages and dressings, removing sutures and casts, cleaning wounds and applying medications and dressings, performing ear lavage, preparing patients for examinations, and disinfecting treatment sites per specialty approved competencies. Pick up medications from Pharmacy; receive medication deliveries from Pharmacy. Per department-specific policy, may place medications into secure storage, including the correct storage location and temperature; return medications to Pharmacy or prepare medications for return to Pharmacy via courier. Processes requests for prescription refills according to established practice. Demonstrates knowledge of the need for secure storage of medications, Demonstrates knowledge of the correct temperature at which to store drugs, how to identify the correct storage temperature for individual drugs, the procedure to follow for monitoring storage temperatures and actions to take when the temperatures are out of range. Demonstrates knowledge of growth and development principles, when gathering data and communicating with infants, toddlers, school age, and adolescent patients - including knowledge of normal vital signs, general appearance, signs/symptoms of abuse/neglect activity, and mobility. Performs the following procedures as directed by Registered Nurse (RN)/Nurse Practitioner (NP)/ Physician (MD) and records in the medical chart: Audiometric and vision screening, Non-sterile dressing removal and/or specialty specific procedures (i.e. removing splints, crutch fitting) Collects and sends specimens to hospital laboratory/appropriate labs for testing per procedure. Follows guidelines for proper handling of specimens for transport. Provides and documents point of care testing. Reports patient's concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards; Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenish as required. Maintains clean and orderly exam rooms, hallways and work areas. Takes patient's messages and provides directions/instructions to patients according to physician orders and established guidelines. Qualifications MINIMUM QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Education: High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program or equivalent completion of the minimal training requirements as outlined in section 1366 of the Business and Professions Code* The equivalent completion of training as outlined in Section 1366 applies only to employees hired prior to 8/4/2013. New employees must complete a recognized Medical assistant training program. Experience: None required. License/Certification Basic Life Support by American Heart Association (AHA) or RQI Healthcare Provider Basic Life Support KNOWLEDGE These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification. Knowledge of medical terminology Knowledge of and/or ability to use the equipment defined in the Equipment Competency listing, including tube system, nurse call box, emergency masks, One-Way Valve for Basic Life Support, suction devices, automatic BP machine, infant and standing scales, wheelchairs, gurneys, exam table, thermometers, FAX machine, audiometer, tympanogram, portable oxygen tanks and automated dispensing cabinet for medications Knowledge of inventory management practices Knowledge of basic process improvement principles Ability to respond in the event of a medical emergency, including BLS, immediate notification of RN/NP/MD, and access of emergency paging system Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.) Ability to perform standard clinical procedures according to established protocols, within the Medical Assistant scope of work. Ability to communicate clearly orally and in writing. Ability to follow oral and written instructions. Ability to deal with diverse patient/family interactions. Ability to recognize and communicate problems promptly. Knowledge of computer systems and software used in functional area Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations Ability to plan, organize, prioritize, work independently and meet deadlines Physical Requirements The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Additional Information Pay Range Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (Hourly): $33.98 to $38.52 Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

CMA

Part-time

Medical Assistant II

apartment Lucile Packard Children's Hospital Stanford location_onMenlo Park, CA

Company Description Packard Children’s Health Alliance is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area. In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast. Job ID: PC_00025995-10312025 Job Description Under general supervision, the Medical Assistant II performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients.The Medical Assistant II functions as both a Clinic Assistant and a Medical Assistant. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor. Essential Functions The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by Stanford Children’s Health guidelines including but not limited to PCARES, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Children’s Health policies, licensure and health screenings. Administrative Duties Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Schedules and edits patient physician appointments for new and returning patients. Schedules consultations with other clinics or physicians as needed. Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed. Collects patient demographic and insurance data. Determines and documents need for signatures for conditions of registration. Identifies and obtains services requiring authorization and appropriate process for the payer type. Informs new and returning patients of authorization and payment. Collects and posts co-pays. Obtains required signatures. Maintains records in accordance with guidelines. Files and retrieves electronic medical records Prints and uses scheduling reports. Retrieves and prepares patients charts. CLINICAL DUTIES Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas. Escorts patient to exam room; measures and records vital signs. Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients. Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards. Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse. Collects and sends specimens to appropriate labs for testing per protocol. Processes requests for prescription refills according to established practice. Other duties as assigned. Qualifications Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Education: High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program. Experience: One (1) year of progressively responsible and directly related work experience. Licensure/Certification: Current Cardiopulmonary Resuscitation (CPR) certification. Knowledge, Skills, And Abilities Knowledge of medical terminology. Knowledge of inventory management practices. Knowledge of computer systems and software used in functional area Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions. Ability to perform standard clinical procedures according to established protocols. Ability to communicate clearly orally and in writing. Ability to follow oral and written instructions. Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations Ability to solve problems and identify solutions Ability to plan, organize, prioritize, work independently and meet deadlines Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.) Ability to field phone calls and answer questions. Ability to multi-task and to change priorities regularly. Ability to adjust communications to fit the needs and level of understanding of the receiver. Ability to exercise calmness in fast paced and high-volume environment. Physical Requirements and Working Conditions The Physical Requirements and Working Conditions in which the job is typically performed are available from the Human Resources department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.Risk of Exposure to Bloodborne PathogensTasks involve exposure to blood, body fluids or tissues. The potential for spills or splashes of blood, body fluids, tissues exist in job related tasks. Additional Information Pay Range Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (Hourly): $26.46 to $31.75 Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

CMA

Outpatient

Full-time

Medical Assistant - PN Primary Care Clinic - Pleasanton - Full Time - 8 Hour - Days

apartment John Muir Health location_onPleasanton, CA

$31.60 - $42.67 / HOUR

Job Description: The Medical Assistant works with the physician and other members of the primary or specialty care team by performing a variety of clinical and administrative patient-related duties, in the “Front Office” or “Back Office”. The medical assistant also works to fulfill a variety of patient needs and ensures smooth patient flow within the department, including gathering, organizing and documenting healthcare data information. Additionally, if assigned to the Call Center, the MA will be responsible for answering and routing patient calls, scheduling of patient appointments per department guidelines. The medical assistant reports directly to the practice manager, RN supervisor or director. Education: Completion of Medical Assistant Program - Accredited Required Experience: 1 year Ambulatory Preferred 1 year Electronic Medical Records (EMR) Preferred Certifications/Licensures: BLS - Basic Life Support - American Heart Association - Certification Required Certified Clinical Medical Assistant (CCMA) Preferred or CMA - Certified Medical Assistant Preferred and Specialty areas may have additional requirements Phlebotomy Technician Certification (CPT) Preferred Skills: Strong written and verbal communications skills. Bilingual preferred. Completion and documentation of California requirements with demonstrated competency for venipuncture/phlebotomy - Preferred (required for specific departments) Work Shift: 08.0 - 08:00 - 17:00 No Waive (United States of America) Pay Range: $31.60 - $42.67Hourly Offer amounts are based on demonstrated/relevant experience and/or licensure. Pay will be adjusted to the local market if hired outside of the Bay Area. Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it. Scheduled Weekly Hours: 40

CMA

Full-time

Medical Assistant

apartment Crossover Health location_onMenlo Park, CA

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery. The Medical Assistant plays a crucial role in creating a unique and exceptional patient and member experience within our clinic. This position is responsible for providing guests with above-and-beyond service, ensuring they are delighted from the moment they step into the clinic and continuing to extend the service experience beyond the clinic walls. As the Medical Assistant, you assist members with checking in, demonstrating an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. You are at the forefront of facilitating the patient and member experience throughout our health center, ensuring superior service delivery and a welcoming environment. Clinical Responsibilities Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient. Handle inventory, orders, and replenish medical supplies and materials. Provides phlebotomy services and immunization services Performs other duties as assigned Member Service Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Assists with assigned projects and special provider or patient requests. Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery. Processes transactions required to begin or complete the visit. Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members. Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience. Performs other duties as assigned Required Qualifications Graduate of an accredited medical assistant or surgical technician program. Minimum of 2 years comparable clinical back office medical assistant experience. BLS (Basic Life Support) certification required. Preferred Qualifications Excellent computer skills and familiarity with Microsoft products. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. The base pay range for this position is $27.55 to $36 per hour. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position will be eligible for a comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

CMA

Pediatric

Full-time

Medical Assistant II

apartment Lucile Packard Children's Hospital Stanford location_onRedwood City, CA

Company Description Packard Children’s Health Alliance is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area. In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast. Job ID: PC_00017825-822 Job Description Under general supervision, the Medical Assistant II performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients.The Medical Assistant II functions as both a Clinic Assistant and a Medical Assistant. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor. Essential Functions The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by Stanford Children’s Health guidelines including but not limited to PCARES, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Children’s Health policies, licensure and health screenings. Administrative Duties Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Schedules and edits patient physician appointments for new and returning patients. Schedules consultations with other clinics or physicians as needed. Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed. Collects patient demographic and insurance data. Determines and documents need for signatures for conditions of registration. Identifies and obtains services requiring authorization and appropriate process for the payer type. Informs new and returning patients of authorization and payment. Collects and posts co-pays. Obtains required signatures. Maintains records in accordance with guidelines. Files and retrieves electronic medical records Prints and uses scheduling reports. Retrieves and prepares patients charts. CLINICAL DUTIES Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas. Escorts patient to exam room; measures and records vital signs. Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients. Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards. Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse. Collects and sends specimens to appropriate labs for testing per protocol. Processes requests for prescription refills according to established practice. Other duties as assigned. Qualifications Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Education: High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program. Experience: One (1) year of progressively responsible and directly related work experience. Licensure/Certification: Current Cardiopulmonary Resuscitation (CPR) certification. Knowledge, Skills, And Abilities Knowledge of medical terminology. Knowledge of inventory management practices. Knowledge of computer systems and software used in functional area Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions. Ability to perform standard clinical procedures according to established protocols. Ability to communicate clearly orally and in writing. Ability to follow oral and written instructions. Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations Ability to solve problems and identify solutions Ability to plan, organize, prioritize, work independently and meet deadlines Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.) Ability to field phone calls and answer questions. Ability to multi-task and to change priorities regularly. Ability to adjust communications to fit the needs and level of understanding of the receiver. Ability to exercise calmness in fast paced and high-volume environment. Physical Requirements and Working Conditions The Physical Requirements and Working Conditions in which the job is typically performed are available from the Human Resources department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.Risk of Exposure to Bloodborne PathogensTasks involve exposure to blood, body fluids or tissues. The potential for spills or splashes of blood, body fluids, tissues exist in job related tasks. Additional Information Pay Range Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (Hourly): $26.46 to $31.75 Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.