Program Manager of Complaints and Grievances - RN - THPG

apartment Texas Health Resources location_onDallas, TX, US

25010738

Program Manager – Complaints & Grievances (THPG)

Bring your passion to Texas Health so we are Better + Together

Location: Dallas, TX Remote (with potential visits to various clinics/locations across DFW metroplex)

Schedule: Full-Time | Day Shift | Mon–Fri, 8 AM–5 PM

Facility: Texas Health Physicians Group (THPG)

Address: 9330 Amberton Parkway, Dallas, TX 75243

About The Role

Texas Health is seeking a passionate Program Manager to lead our Complaints and Grievances program across 250+ clinics in the DFW area. This role supports patient safety and risk management initiatives, ensuring regulatory compliance and driving high reliability practices.

Key Responsibilities

Lead investigations into patient complaints and grievances
Analyze medical records, interview staff, and compile timelines
Educate staff on patient safety, risk management, and HRO principles
Collaborate with committees and task forces to implement safety initiatives
Prepare reports and visualizations for leadership and board presentations
Ensure compliance with national, state, and local healthcare regulations
Trend and manage complaints, potential compensatory events, and feedback
Analyze data to identify harm reduction strategies
Build strong relationships across departments to enhance communication

Qualifications

Education and Experience:

Bachelor’s in Nursing or related clinical field (Master’s preferred)
5+ years in clinical healthcare, including 3+ in risk/patient safety
RN or other clinical license required
Experience leading inter-professional teams
Familiarity with High Reliability Organization (HRO) principles (preferred)

Licenses/Certifications (one Required Within 12 Months)

RN (Registered Nurse) or other clinical healthcare license
CPHQ – Certified Professional in Healthcare Quality
CPPS – Certified Professional in Patient Safety
CPHRM – Certified Professional in Healthcare Risk Management
CRM – Certified Risk Manager

Why Texas Health?

Remote flexibility with meaningful onsite collaboration
Autonomous work environment
Opportunity to impact patient safety across a large network
Supportive leadership and professional development

Ready to make a difference in healthcare quality and safety? Apply today and join a team that’s Better + Together.

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