RN Supervisor – Clinic and Care Coordination- Full-Time

Summary

The RN Supervisor- Clinic and Care Coordination is responsible for providing day-to-day clinical leadership and
operational oversight of care coordination services (Chronic Care Management, Transitional Care Management, and
general case management), as well as overall clinic nursing operations. This position works in partnership with clinic
management, providers, and nursing staff to ensure high-quality, patient-centered care, optimize clinical workflows,
ensure regulatory compliance, and support care transitions and chronic disease management.
This role is vital to ensuring staff are competent, confident, and operating within their scope of practice, while also
maintaining a strong presence in provider relations, patient experience, and care continuity. The RN Supervisor
functions as both a strategic and hands-on leader, balancing administrative responsibilities with direct patient care and
mentorship when needed.

Job Duties

The essential functions of this job are identified with an asterisk (*) at the end of the bullet point.
Clinical Oversight & Supervision
• Rotate between all clinic locations on a regular schedule
• Provide daily clinical supervision and leadership to RNs, LPNs, Clinical Assistants (MAs), and care coordination
staff.
• Delegate and manage daily nursing assignments based on staff scope of practice, patient care needs, and
coverage demands.
• Supervise care coordination programs including CCM and TCM, ensuring accurate documentation, patient
eligibility tracking, time logging, and billing workflows.
• Serve as a clinical escalation resource for care coordination and complex patient cases.
• Monitor patient care delivery, promoting evidence-based practices and quality improvement.
Staff Development & Performance Management
• Participate in recruitment, onboarding, performance evaluations, staff development, and corrective actions.
• Identify training needs and facilitate or coordinate regular in-services and competency validation.
• Ensure staff maintain current credentials and complete mandatory trainings.
• Provide hands-on training and mentorship for both new and existing staff in lab, clinic, and care coordination
workflows.
Regulatory Compliance & Quality Assurance
• Ensure compliance with CMS, MDH, CDC, OSHA, and other regulatory bodies related to clinical operations and
documentation.
• Oversee clinic infection prevention practices and proper storage/handling of medical supplies and vaccines.
• Conduct internal audits and mock surveys to ensure clinical readiness and documentation quality.
• Assist in development, implementation, and revision of policies, procedures, and workflows.
Leadership & Program Implementation
• Serve as a liaison between clinical support staff and medical providers to address issues, improve
communication, and enhance collaboration.
• Lead or participate in strategic initiatives and clinical committees (e.g., Pain Committee, Diabetes Advisory
Committee).
• Support implementation and evaluation of new care models, including the programs like chronic care
management.
• Assist in planning and resource allocation for new programs or population health initiatives.
Patient Care & Community Engagement
• Provide direct patient care when necessary, especially during staffing shortages or peak patient volume.
• Support community health efforts, including wellness initiatives, chronic disease management, and prevention
programs.
• Engage in patient education, especially for chronic conditions such as diabetes, hypertension, COPD, and care
transitions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any
time with or without notice and vary dependent on the setting in which care is being rendered. Employee will comply
with all Mille Lacs Health System (MLHS) policies, including safety policies, procedures, and rules. All will be expected to
report unsafe conditions to a member of management.

Required Education and Experience

• Current, unencumbered Registered Nurse (RN) license in the State of Minnesota.
• BLS certification required.
• Bachelor of Science in Nursing (BSN) preferred;
• Minimum 3 years of RN experience in ambulatory care, with at least 1 year in a supervisory, care coordination,
or case management role.
Additional Eligibility Qualifications
• Strong interpersonal, leadership, and provider relationship skills.
• Ability to manage and prioritize multiple responsibilities in a fast-paced environment.
• Working knowledge of EMR systems (AthenaPractice preferred) and care management tools
• Knowledge of Medicare billing requirements for CCM and TCM.
• Commitment to quality, safety, and patient-centered care.
• Demonstrates Mille Lacs Health System values: Passion for Service, Respect, Integrity, Diversity, and Excellence.

Position Type/Expected Hours of Work

Provide leadership and guidance to the department Monday through Friday from 8:30 a.m. to 5:00 p.m., with rotating
Saturday mornings. Hours may vary earlier or later depending on workload. This role will rotate through clinic locations
on a set schedule, working in different clinics as assigned. Additionally, availability outside of regular business hours may
occasionally be required to address urgent questions or operational needs.
Supervisory Responsibility
This position directly supervises RN/LPN care coordinators, clinical assistants (MAs), and other clinical support staff
across family medicine clinics.