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Director of Clinical Services (Licensed: APRN, PA, CNM)

apartment Planned Parenthood of Southern New England location_onHartford, CT

$89,833 - $169,721 / year

Planned Parenthood of Southern New England Care. No Matter What. We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people. The Director of Clinical Services will be an inspiring leader and knowledgeable clinician with a deep commitment to sexual and reproductive freedom and social justice. The Director of Clinical Services will partner with a dynamic Clinical Support Team (CST) that provides frontline healthcare at our health centers across CT and RI, providing over 100,000 visits to patients annually. In collaboration with the Chief Medical Officer (CMO), the Director of Clinical Services works closely with CST members and other Planned Parenthood of Southern New England (PPSNE) departments to ensure that our health centers provide person-centered, high-quality care that complies with Planned Parenthood Federation of America (PPFA), federal, state, and local requirements. The Director of Medical Services plans, writes policies for, and coordinates and evaluates health care services at PPSNE. This position supervises the Lead Clinicians, the Orchard Lab Manager, and the Clinical and Research Coordinator. The Director of Clinical Services reports directly to the Chief Medical Officer and is a vital member of the Clinical Support Team. \n Essential Functions In partnership with the CMO and the Medical Director, the Director of Clinical Services directs, coordinates, and evaluates clinical services provided to patients, in consultation with the Clinical Support Team, and other appropriate personnel. They ensure the delivery of an efficient, culturally responsive, and timely health care service that lives up to our commitment to provide the highest quality, accessible, patient-centered care that is outcomes- and impact-oriented with a focus on addressing health disparities particularly for Black communities. They focus on new project implementation and urgent issues that arise, and work closely with center managers and their direct reports on staff recruitment and hiring. Partners with regional directors and center managers to identify clinician staffing needs. Directs the hiring process for clinicians and supports in hiring other licensed clinical staff as needed. Sources candidates and conducts initial interviews and collaborates with regional directors and center managers to complete the hire. Facilitates training and development of clinicians including clinician conferences. Participates in clinician performance reviews and employee relations matters. Manages PPSNE’s National Health Service Corps participation to ensure this employment benefit is available to PPSNE’s clinicians. Adapts PPFA protocols for PPSNE in consultation with the Chief Medical Officer and Medical Director and ensures state standards and regulations are evident in PPSNE protocols. Partners with CST members to direct and provide oversight of new clinical service offerings. Chairs the Policies and Procedures Committee. Along with the Lead Clinicians, trains and supports clinicians in adapting to and adhering to changes in protocols. Maintains relationships with CT Department of Public Health and RI Department of Health in ensuring center licensing state regulations are met and updated as needed. Collaborates to create, implement, and follow up on the clinical policies and procedures, ensuring they are followed by health center staff and administrative supports. Collaborates to maintain the Policy Manual and affiliate Medical Standards and Guidelines. Partners with the Director of Clinical Quality Improvement to ensure timely, effective implementation of the CQI Program. Partners with the finance department to ensure correct fees for tests and services, implement new tests, medications, and equipment. Partners with clinical staff and center managers to support the patient experience and understands the connection between staff engagement and patient satisfaction. Partners with the Quality Assurance Manager and the QI & Lab Nurse Manager to ensure that health centers comply with local, state, federal, and PPFA regulations/requirements. Supervises and mentors the Lead Clinicians in their role of supporting clinicians in their region with onboarding, clinical support, training, and EHR support. Supervises the Orchard Lab Manager to ensure the Orchard Lab provides accurate, timely, and up-to-date laboratory testing services for PPSNE. Also supervises the Orchard Lab (CLIA PPSNE Lab) to ensure PPSNE meets all CT and RI laboratory regulations. Manages the Clinical and Research Coordinator, ensuring smooth and timely administrative support for the CST team. Partners with BetterHealth, Clinical Health Network (CHN), and other appropriate external team members to optimize the EHR to meet PPFA and other requirements and allow for accurate, timely charting and coding. Acts as liaison with some state and local agencies, reference laboratories, and some vendors. Works with CST members and outside partners to implement new and changing regulatory requirements. Manages regulatory problems as they arise. As part of clinical leadership, provides clinical consultation and support (by phone, Teams, or other methods) to clinical team members for the management of urgent and ongoing clinical issues. Continues active clinical practice as a licensed clinician, delivering patient care in centers 1 day per week, on average. Works and collaborates with all the members of the Clinical Services Team (CST) to support the services provided at PPSNE. Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act), and CLIA (Clinical Laboratory Improvement Administration) Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly. Oversees student clinical preceptor arrangements with colleges/universities, health centers and volunteer services. Partners with the Student and Volunteer Coordinator to ensure all PPFA and legal requirements are met. Performs special projects including but not limited to medical aspects of emergency preparedness and response. Performs special projects and other duties as assigned. Key Requirements Passionate commitment to PPSNE’s mission and values, especially those related to health equity Alignment with and dedication to PPSNE’s strategic plans. Strong commitment to PPSNE’s In This Together values, and all of the health services offered at PPSNE. Ability to foster work across difference in your teams Excellent relationship building and communication skills, including a high level of self-awareness, empathy, and humility in interpersonal interactions. Prior success in fostering cross-departmental partnerships and collaborations to advance success of organizational priorities. Well versed in change management theory and implementation of new programs and processes for health systems. Sound judgement and grace under pressure with a track record of anticipating problems and negotiating solutions. A systems thinker with a focus on outcomes, impact, and finances. Must be able to work in a moderately stressful, fast paced, high volume environment that requires direct contact with a diverse patient and employee base. Demonstrated project development and management skills, including excellent follow through for multiple projects at multiple locations, with the ability to work independently as needed. Demonstrated ability to be responsive to changing priorities and simultaneously handle multiple complex initiatives. Superb attention to detail; ability to lead and follow processes and procedures from beginning to end. Ability to utilize data to inform the decision-making process with a race and equity lens for disparities. Ability to routinely travel to health centers and other locations. Proficient with Microsoft Office, EHR and skilled with use and application of information technology. Graduation from a recognized Nurse Practitioner, Physician Assistant or Nurse Midwife training program or Medical School with a concentration in adult, family practice, or women’s health. Appropriate professional certification (ANCC, NCC, ACNM, NCCPA or MD) Current state licensure in CT and RI as a Nurse Practitioner, Physician's Assistant or Medical Doctor required. CPR certification. Minimum of 5 years of reproductive health experience in direct patient care. Minimum of 3 years of management experience preferred. Clinical teaching experience preferred. Personal Attributes Collaborative leader Problem-solver Life-long learner Committed to dignity belonging and equity Culturally responsive The Payoff Reduce health disparities in our communities. Work collaboratively with a passionate group of staff members and volunteers. Take a stand on internal key issues that matter to you. Work in a fast-paced, high-energy, dynamic environment with a team who is passionate about the mission of PPSNE. \n $139,777 - $169,721 a year Salary Range; Min $89,833 Mid $139,777 Max $169,721 and is based on full years of experience. *Due to our commitment to pay equity, PPSNE does not negotiate salaries \n PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited. PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.

Full-time

Nurse Practitioner (NP), Physicians Assistant (PA), Certified Nurse Midwife (CNM) (copy)

apartment Planned Parenthood of Southern New England location_onWest Hartford, CT

Planned Parenthood of Southern New England Care. No Matter What. We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people. Planned Parenthood of Southern New England has an opening for a full time (37.5 hours per week) Nurse Practitioner, Certified Nurse Midwife or Physician Assistant to work out of our West Hartford, CT Health Center. In partnership with the Center Manager and with support from the Clinical Lead Team, the Clinician provides direct patient care and supports the training and compliance work within the health center to ensure safe, high quality, patient-centered care is delivered for all patients. Be part of the diverse Planned Parenthood family. Work with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for a dedicated NP, PA or CNM who is eager to make positive contributions to the community and to our mission. Planned Parenthood of Southern New England is one of the region’s largest providers of family planning and reproductive health care services. Since 1923, PPSNE has grown into an organization with 15 health centers in CT and RI delivering care to almost 70,000 patients annually. PPSNE offers a generous benefits package including malpractice coverage, no on-call hours, extensive orientation and training, professional development, conference reimbursement, generous paid time off and more. Our commitment to learning, mission focused atmosphere, cutting edge medical standards and supportive work environment make us a great place to work. ***This position may qualify for the National Health Service Corps Loan Repayment Program \n Essential Functions Patient Care Ensures high quality direct patient interactions based on empathy for the sensitive issues facing our patients and an understanding of the diverse experiences of those seeking our services. Performs the physical exam, orders and/or performs appropriate laboratory testing and recognizes deviation from normal. Performs and interprets limited pelvic ultrasound Implements individualized regimen of care in compliance with PPSNE medical policies and procedures, including patient education and referral of services. Initiates appropriate tracking of abnormal results and referrals. Completes documentation of patient care in the medical record in a timely and complete manner. Maintains appropriate billing and coding practices. Completes follow up on laboratory and imaging results per PPFA Medical Standards and Guidelines (MS&G). Provides medication abortion and participates in the evaluation and management of patients receiving procedural abortion services. Maintains clinical quality assurance standards as set forth by PPSNE. Appropriately recognizes the boundaries of one’s own knowledge and utilizes the appropriate channels for support. Participates in providing all the medical services offered by PPSNE after appropriate training and privileging. Supports the agency’s mission and all the sexual and reproductive health services offered including, but not limited to, family planning services, preventative health screenings, testing and treatment of STI’s, birth control methods, gender affirming care and abortion services. Completes all responsibilities according to established protocols, policies, and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Administration) and CLIA (Clinical Laboratory Improvement Act). Maintains active licenses and certifications as required to fulfill the role, including but not limited to state medical license, DEA license, and BLS Certification. Teamwork & Leadership Partners with the Center Manager in supervision of clinical care and training of Clinic Assistants and volunteers. Demonstrates flexibility, leadership and teamwork; understands the interaction between the Clinician position and others with whom the position works directly and indirectly. Participates in the training of other clinicians and precepts medical learners (including but not limited to nursing students, medical students, and resident physicians) in consultation with the Chief Medical Officer, Medical Director, and Director of Clinical Services. Supports a culture of feedback; being open and willing to give and receive feedback Works collaboratively with volunteers to achieve the agency’s mission. Patient Access Able to meet goals and key performance indicators for creating patient access to care within PPSNE’s care team models. Participates effectively in health center efforts to achieve patient access and revenue cycle goals. Delivers patient care consistent with client expectations and quality initiatives. Adheres to affiliate policies and procedures on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints. Contributes to quality improvement goals and activities. Ensures that interactions incorporate PPSNE’s In This Together values. Organizational Culture Supports provision of services that are culturally and linguistically competent for our diverse patient population; takes the initiative to develop own awareness and knowledge of the diverse backgrounds of the communities we serve. Understand Racial Equity: Has a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions. Self-awareness as it relates to racial and other identities: Is aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions. Authentic relationship building: Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across differences. Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn. Float Essential Functions (if applicable) Ability to travel to different sites at the affiliate, as assigned, to provide clinical coverage Flexible in changing schedule to meet patient access needs at assigned centers Other duties as assigned Qualifications Graduation from a recognized Nurse Practitioner, Physician Assistant or Nurse Midwife training program or Medical School. Appropriate professional certification (ANCC, NCC, ACNM, NCCPA or MD) Active (or eligible candidate for) Licensure in good standing (State Medical License, Controlled Substance Registration, DEA) Basic Life Support certification Sexual and reproductive health and abortion care experience highly desirable Superb attention to detail Compassionate, caring, and willing to meet the needs of the communities we serve Ability to maintain systems to facilitate workflow Demonstrate skills prioritizing and organizing workload Ability to handle discreet, confidential information Ability to operate the required equipment Familiarity with Microsoft applications and data management programs for follow up Ability to use Electronic Health Record (EHR) systems; EPIC experience preferred Team-centered cooperative work philosophy Strong supporter of PPSNE mission and all the sexual and reproductive health services offered – alignment with and ability to lead through the affiliate’s core values and diversity philosophy Schedule Monday through Friday hours Required 1 evening (minimum) per week 2 Saturdays a month \n $88,036 - $146,727 a year Annual Salary: Min $88,036 Mid $117,380 Max $146,727 and is based on full years of experience. New grads can expect a starting annual salary of approximately $117,380 Annual salary above does not include the $5,000 sign-on bonus for all clinicians. *Due to our commitment to pay equity, PPSNE does not negotiate salaries \n PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited. PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.

Full-time

Floating Registered Nurse

apartment Planned Parenthood of Southern New England location_onStamford, CT

Planned Parenthood of Southern New England Care. No Matter What. We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people. What you'll be doing: The Registered Nurse is responsible for supporting clinical and administrative functions at the Health Center in a way that ensures high-quality care for our patients. The Registered Nurse provides direct and support services to patients in a manner consistent with clinical protocol and the organization's mission and values. Travel/Float Locations: Stamford 3 days each week and floating 2 days each week (Floating locations: West Hartford or New Haven and on rare occasions New London, CT) Tentative Schedule: You can expect to be in Stamford MOST Mondays, Thursdays and Wednesdays and expect to float the remaining days. 1 Saturday per month required \n Key Responsibilities Ensures high-quality direct patient interactions based on empathy for the sensitive issues facing our patients and an understanding of the diversity of those using our services Ensures this information is appropriately charted in the record and communicated to the clinician or physician. Provides all appropriate patient information/education in a thorough, professional, and non-biased manner Provides education to patients as appropriate in family planning services, birth control methods, sexually transmitted infections, HIV (Human Immunodeficiency Virus), laboratory testing, and pregnancy options counseling Ensures that the information/education given to the patient is current, accurate, and expertly communicated Conducts all necessary laboratory procedures relating to the patient visit. Ensures all lab procedures are carried out in accordance with safety and medical protocols Ensures all specimens are collected, packaged, recorded, and sent to the lab in accordance with established quality control standards Manages the lab space to ensure supplies are up-to-date and are maintained according to quality control standards Administers routine injections per protocol as ordered Once trained, oversees patient care in recovery area in abortion centers with emphasis on patient safety and comfort including starting, maintaining, and removing IVs, administering medication, and providing patient education Supervises recovery room assistants/volunteers Once trained, provides sedation services for procedural abortion under the direct supervision of a physician or advanced practice clinician Once trained, privileged and using the skill of sedation, the position will change from RN1 to RN2 Travels to other procedural abortion sites at the affiliate to provide recovery room and/or sedation nursing coverage Manages medical emergencies and consults with physicians or advanced practice clinicians as needed during same Assists the clinician or physician with procedures, as necessary Ensure each exam room is set-up prior to use and thoroughly cleaned afterward Ensures all supplies are restocked and all equipment is cleaned according to quality control standards Participates in providing all PPSNE medical services including medication and procedural abortion care Provides client education, pregnancy options counseling, and provides support to the patient during abortion procedures, assists the provider, and provides medical oversight for procedural abortion patients while in recovery Under an APRN, CNM, PA or MD/DO, will follow up on laboratory and imaging results per PPFA Medical Standards and Guidelines (MS&G) Assists with health center follow up and patient triage, both at the home site and remote support for other health centers Facilitates health center medical emergency drills both at the home site and at other centers Maintains clinical quality assurance standards as set forth by PPSNE Participates in health center efforts to achieve established productivity and revenue cycle goals Routinely gathers data related to Quality Improvement procedures and, in conjunction with Clinician and/or Center Manager, ensures the center is within legal compliance Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly Completes all responsibilities according to established protocols, policies, and standard practices in the areas of customer service, quality assurance and regulatory compliance programs Key Requirements Solution-oriented; positive, optimistic, confident can-do attitude Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently Demonstrated ability to handle highly confidential information with diplomacy and tact Must be comfortable when discussing sexuality, contraception, sexually transmitted infections, pregnancy options, and abortion Travels to other procedural abortion sites (West Hartford, New Haven, New London, Stamford and Providence) at the affiliate to provide recovery room and/or sedation nursing coverage as needed Must have attention to detail and the ability to manage multiple tasks simultaneously Working knowledge in Microsoft Word, Excel, and Outlook is required Must be able to work mornings, evenings, some weekends and have a reliable form of transportation Passionate commitment to the mission, vision, and In This Together values of PPSNE Awareness of multiple group identities and their dynamics brings a high level of self-awareness, empathy, and humility to interpersonal interactions Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across differences. Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn Requirements Graduation from a recognized school of nursing Current state RN license, in good standing CPR/BLS certified, ACLS certification highly desirable Sexual and reproductive health experience highly desirable Reliable drivers license and reliable transportation \n $61,136 - $101,895 a year Salary Range: MIN: $61,136 MID: $81,515 MAX: $101,895 Actual salary is commensurate with full years of experience. *Due to our commitment to pay equity, PPSNE does not negotiate salaries \n PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited. PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.

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