JOB PURPOSE: The Licensed Practical Nurse (LPN) serves as part of the team providing quality healthcare to El Rio patients. In this role, the LPN provides direct patient care, both clinical and non-clinical within the scope of practice for an LPN under the Arizona State Board of Nursing and policies and procedures set by El Rio Health. An employee in this position routinely works with general supervision and review, and any work problems involving departures from scope of practice, standard policies, interpretations, or procedures are reviewed with the supervisor for resolution or direction The primary goal of the El Rio Health LPN is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. Essential Job Functions: Ability to perform and/or complete all clinical and non-clinical assigned duties, tasks, responsibilities, and assignments for a Licensed Practical Nurse within reasonable time frames while meeting established rates of performance for the position; ensuring the highest standards of excellence and the lowest of error rates in your work performance. Maintains proficient skill levels that meet defined performance expectations for a Licensed Practical Nurse, as evidenced by successful completion of competency skills evaluations for this position on an annual basis. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to work areas, work stations, examination rooms, hand washing, etc. as required for a Licensed Practical Nurse. Maintains patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times. Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements at all times with all patients, visitors, and employees. Ensures a work environment safe and free from hazards; immediately address or inform management of safety issues or hazards; adhere to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Prior to the patient seeing a provider, the Licensed Practical Nurse will complete all of the steps and actions that are defined in the Patient Intake Process; this will include accurately documenting all of the information, patient responses to inquiries, and your actions into the patient’s Electronic Health Record (EHR). Assists, performs, or completes procedures, and/or activities, within the scope of practice appropriate for a Licensed Practical Nurse position while complying with all Nursing Policies and Procedures. Ability to anticipate, identify, and respond to the needs of the patient based upon the patient’s reason for the visit, including the coordination and availability of all outside medical records, as well as laboratory and radiology results. Completes all administrative and non-clerical activities which are received through NextGen and/or the Patient Portal in support of clinical operations, completing all required documentation on these activities. Demonstrates at all times a professional attitude and acceptable job performance for all clinical and non-clinical duties, tasks, responsibilities, and assignments for this position at any location or assignment that supports the operational needs of El Rio Community Health Center and as assigned by organizational leadership. Evaluates problems, situations, or issues presented to the employee (whether in a clinical or non-clinical environment) for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem-solving skills appropriate to the position and authority for a Licensed Practical Nurse. Accurately, and in a timely manner, complete all Provider Orders ensuring that the patient understands, and verbalizes their understanding of the discharge instructions. Documentation of completed orders and actions taken by the Licensed Practical Nurse shall be entered into the patient’s Electronic Health Record (EHR) and submitted for processing within the defined time period. Ensures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments and/or treatments. These communication efforts with the patient must be documented in an accurate and timely manner in the patient’s Electronic Health Record (EHR) in accordance with the Nursing Policies and Procedures. Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Accreditation standards for a Licensed Practical Nurse. Identifies and reports any safety hazard, or potential hazard, by directly notifying supervisory staff immediately and ensuring that El Rio facilities provide a safe and secure environment for all patients, visitors, and employees; adhere to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Properly performs the labeling, rotating, and stocking of all medications, medical supplies, and equipment in compliance with the Nursing Policies and Procedures, maintaining proper and appropriate inventories for operational use. Communicates effectively through written, verbal, and interpersonal skills as applied when interacting with patients or visitors, employees, and internal/external clients or representatives, successfully conveying and exchanging information in a positive manner. As a team player demonstrate self-initiative by being aware of your work environment so that you can act to assist co-workers and others while maintaining and enhancing a respectful and positive attitude in the work environment. Serves at all times as a positive and effective role model to patients, co-workers, employees, and students. Participates in a learning environment by being willing to train and learn from other employees, gaining new skills and knowledge to enhance and improve the quality of service provided to employees, as well as all internal/external clients or representatives. Ensures the proper and accurate documentation and submission of coding relating to all point of care testing and nursing visits, including medications administered, teaching and counseling with patients, supplies used, and any other interventions provided to maximize the capture of revenue. Ensures and support the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources. In accordance with policies and procedures ensure that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner. Through structured learning, peer mentoring and ongoing training opportunities employees must be able to demonstrate an understanding, knowledge and computer mastery of all El Rio systems and programs. Employees must maintain their skill proficiency with El Rio operating systems and programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to system and program improvements or upgrades. Employees are encouraged to participate in continuing education and organizational sponsored events and committees, understanding that these activities contribute to employee growth and to the improvement of operations within El Rio. Employees participating in these activities must conform and meet the operational needs of El Rio as determined by management. Minimum Education and Experience: High School Diploma or General Education Diploma (G.E.D). If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Required Licenses, Certifications, and Registrations: Current Licensed Practical Nurse license in good standing from Arizona State Board of Nursing Current certification in Basic Life Support (BLS) for health care providers. Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements. Preferred Education, Experience, Skills, Abilities: Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.
JOB PURPOSE : The Program Coordinator – Primary Care MAT (RN) (hereafter referred to as “Nurse”) will work as part of El Rio’s integrated behavioral health-primary care MAT program team to support all facets of care for MAT patients. The Nurse will serve as one of the initial points of contact with El Rio’s MAT program for new patients and will continue to work with patients primarily if they choose to receive their MAT services from a primary care provider. The Nurse will work closely and in collaboration with MAT Behavioral Health Case Managers (BHCMs) and MAT Behavioral Health-RN to ensure delivery of whole health care to all El Rio MAT patients. The Nurse will provide a range of services including triaging and scheduling new MAT referrals, coordination with inpatient detox and substance use treatment facilities and warm-hand offs to inpatient care and from inpatient care to El Rio’s MAT services, helping patients navigate primary care needs, connecting patients to MAT behavioral health services, assisting patients navigate social services, and tracking El Rio primary care MAT patients to attempt to decrease patients lost to care. Essential Job Functions: Contacts patients referred to the El Rio MAT program to assess initial needs and coordinate connection to care. Serves as the ongoing primary contact for El Rio MAT primary care patients who need assistance with their care. Provides non-judgmental care to patients, taking into account assessment and motivational interviewing techniques, identifying psychosocial, physical, educational, and linguistic needs. Maintains records, patient registries, and documented follow up to ensure patients receive continuity of care whenever possible. Works closely with Medical MAT Senior Clinician. Assists MAT primary care providers during clinical time. Triages patients as needed. Collaborates with the MAT primary care providers and interdisciplinary medical and behavioral health MAT team members to support treatment logistics related to medications, scheduling, connection to behavioral health care, primary care needs, and continuity of care. Provides patients with efficient and well-coordinated navigation to crisis services and ensures a safe transition to higher levels of behavioral health and medical care. Completes timely follow-up up including medication reconciliation/adherence, specialist follow-up, teaching, and problem-solving barriers. Works closely with RNCCs and Behavioral Health Case Managers (BHCMs) for hospital/detox/inpatient follow-up. Minimum Education and Experience: A degree or diploma as a Registered Nurse from an accredited school of nursing, college, or university. Three (3) years’ experience with hands-on patient care nursing, either in a hospital or clinic setting. One (1) years’ experience working with patients with a substance use disorder or seeking addiction treatment. If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Required Licenses, Certifications, and Registrations: Current registered nurse license in good standing from Arizona Board of Nursing Current certification in Basic Life Support (BLS) for health care providers. Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements. Preferred Education, Experience, Skills, Abilities: Five (5) years’ postgraduate experience working directly with individuals who are receiving services for addiction. One (1) years’ experience doing care coordination. Previous experience working in a primary care team setting. Previous training in Crisis Intervention, Non-Violent Crisis Intervention, and/or related intervention care models. Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.
JOB PURPOSE : The Registered Nurse serves as part of the team providing quality healthcare to El Rio Health patients. In this role, the Registered Nurse provides direct patient care, both clinical and non-clinical within the scope of practice for a Registered Nurse under the Arizona State Board of Nursing and policies and procedures set by El Rio Health. The Registered Nurse utilizes the nursing process, collaborating with the physicians and interdisciplinary team members and provides physical and psychological support to patients and their families. The Registered Nurse works under the general supervision and review of the El Rio Health Center Manager or Associate Health Center Manager at the clinic where assigned. The Registered Nurse consults with a supervisor for resolution or direction for any work problems involving departures from the scope of practice, standard policies, interpretations, or procedures. Essential Job Functions: Triages walk-in patients to determine the need for healthcare services and the appropriate disposition of the patient using appropriate assessments guidelines for adult and pediatric patients. Provides any first aid needed until the provider arrives. Maintains emergency supplies and mediations and checks them monthly for expiration dates. Replaces any outdated medication or equipment. Maintains weekly and monthly logs of inspection and testing of emergency equipment ensuring and maintaining compliance with all Joint Commission standards. In partnership with Health Center Manager and Associate Health Center Manager, conducts periodic audits on charts prepared by nursing staff to clarify accuracy. Assigns duties and assist with coordination of nursing services in the assigned unit. Performs and/or completes all clinical and non-clinical assigned duties, tasks, responsibilities, and assignments within reasonable time frames while meeting established rates of performance for the position, ensuring the highest standards of excellence and the lowest error rates in performance of assigned duties. Maintains proficient skill levels that meet defined performance expectations as evidenced by successful completion of competency skills evaluations on an annual basis. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection control etc. as required for a Registered Nurse. Maintains patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards. Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements at all times with all patients, visitors, and employees. Ensures a work environment safe and free from hazards; immediately addresses or informs management of safety issues or hazards; adheres to Health and Safety Policies and Procedures; participates in all safety programs, which may include assignments to an emergency response teams. Completes all of the steps and actions that are defined in the Patient Intake Process, which includes accurately documenting all of the information, patient responses to inquiries and actions taken into the patient’s Electronic Health Record (EHR) prior to the patient seeing a provider. Assists, performs, or completes procedures, and/or activities, within the scope of practice while complying with all Nursing Policies and Procedures. Anticipates, identifies, and responds to the needs of the patient based upon the patient’s reason for the visit, including the coordination and availability of all outside medical records, as well as laboratory and radiology results. Completes all administrative and non-clerical activities, which are received through EHR and/or the Patient Portal in support of clinical operations and completing all required documentation for these activities. Demonstrates at all times a professional attitude and acceptable job performance for all clinical and non-clinical duties, tasks, responsibilities, and assignments at all assigned clinic locations in support of the operational needs of El Rio Health and as assigned by organizational leadership. Evaluates problems, situations, or issues presented whether in a clinical or non-clinical environment for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem-solving skills. Completes all Provider Orders ensuring that the patient understands and verbalizes their understanding of the discharge instructions. Documents completed orders and actions taken and entered into the patient’s Electronic Health Record (EHR) and submits for processing within the required time. Ensures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments and/or treatments and documents in an accurate and timely manner in the patient’s Electronic Health Record (EHR) in accordance with the Nursing Policies and Procedures. Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards for a Registered Nurse. Identifies and reports any safety hazard, or potential hazard, by directly notifying supervisory staff immediately and ensuring that El Rio facilities provide a safe and secure environment for all patients, visitors, and employees; adhere to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Performs the labeling, rotating, and stocking of all medications, medical supplies, and equipment in compliance with the Nursing Policies and Procedures, maintaining proper and appropriate inventories for operational use. Communicates effectively through written, verbal, and interpersonal skills as applied when interacting with patients or visitors, employees, and internal/external clients or representatives, successfully conveying and exchanging information in a positive manner. Ensures proper documentation and submission of coding relating to all point of care testing, and nursing visits including medications administered, teaching, supplies used and any other interventions to maximize capture of revenue. Ensure and support the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources. In accordance with policies and procedures ensure that documentation of hours worked is completed accurately, as well as signed off/approved in a timely manner. Through structured learning, peer mentoring and ongoing training opportunities employees must be able to demonstrate an understanding, knowledge, and computer mastery of all El Rio systems and programs. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position. Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards. Minimum Education and Experience: A Degree or Diploma as a Registered Nurse from an accredited school of nursing, college, or university. One (1) year experience with hands-on patient care nursing, either in a hospital or clinic setting. If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Required Licenses, Certifications, and Registrations: Current Registered Nurse license in good standing from the Arizona Board of Nursing. Current certification in Basic Life Support (BLS) for health care providers Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements. Preferred Education, Experience, Skills, Abilities: Three (3) years’ experience with hands-on patient care nursing, either in a hospital or clinic setting. Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.
JOB PURPOSE : The Medical Assistant serves in a medical support role as part of a team providing quality healthcare to El Rio patients. In this role, the Medical Assistant provides direct patient care, as well as provides clinical and non-clinical services within the scope of practice at El Rio Health, at a clinic location assigned by management. This scope of practice for a Medical Assistant employed will adhere to the Policies and Procedures of El Rio Health. An employee in this position routinely works with general supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution. The primary goal of the El Rio Health Medical Assistant is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. Essential Job Functions: Completes all clinical and non-clinical assigned duties, tasks, responsibilities, and assignments for a Medical Assistant within reasonable time frames while meeting established rates of performance for the position, ensuring the highest standards of excellence and the lowest of error rates in your work performance. Prior to the patient seeing a provider the Medical Assistant will complete all the steps and actions that are defined in the Patient Intake Process: documenting all the information patient responses to inquiries actions into the patient’s Electronic Health Record (EHR) Assists, performs, or completes procedures, and/or activities, within the scope of practice appropriate for a Medical Assistant position while complying with all Nursing Policies and Procedures. Anticipates, identifies, and responds to the needs of the patient based upon the patient’s reason for the visit, including the coordination and availability of all outside medical records, as well as laboratory and radiology results. Completes all Provider Orders ensuring that the patient understands and verbalizes their understanding of the discharge instructions. Documents completed orders and actions taken by the Medical Assistant shall be entered into the patient’s Electronic Health Record (EHR) and submitted for processing within the defined period. Completes all administrative and non-clerical activities, which are received through El Rio Health IT systems and/or the Patient Portal in support of clinical operations, completing all required documentation on these activities. Maintains proficient skill levels that meet defined performance expectations for a Medical Assistant, as evidenced by successful completion of competency skills evaluations for this position on an annual basis. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to work areas, workstations, examination rooms, hand washing, etc. as required for a Medical Assistant. Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Accreditation standards for a Medical Assistant. Maintains patient confidentiality by controlling the environment and information disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times. Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements at all times with all patients, visitors, and employees. Ensures a work environment safe and free from hazards; immediately address or inform management of safety issues or hazards; adhere to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Demonstrates at all times a professional attitude and acceptable job performance for all clinical and non-clinical duties, tasks, responsibilities, and assignments for this position at any clinic location or assignment that supports the operational needs of El Rio Health and as assigned by organizational leadership. Evaluates problems, situations, or issues presented to the employee (whether in a clinical or non- clinical environment) for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem-solving skills appropriate to the position and authority for a Medical Assistant. Ensures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments and/or treatments. Documents communication efforts with the patient in in the patient’s Electronic Health Record (EHR) in accordance with the Nursing Policies and Procedures. Identifies and reports any safety hazard, or potential hazard, by directly notifying supervisory staff immediately and ensuring that El Rio facilities provide a safe and secure environment for all patients, visitors, and employees. Adheres to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Adds labels, rotates, and stocks medications, medical supplies, and equipment in compliance with the Nursing Policies and Procedures, maintaining proper and appropriate inventories for operational use Minimum Education and Experience: A High School Diploma or General Education Diploma (G.E.D.). If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Required Licenses, Certifications, and Registrations: A Medical Assistant Certificate from an approved and accredited educational institution. Current certification in Basic Life Support (BLS) for health care providers. Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position may be required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements . Preferred Education, Experience, Skills, Abilities: One year of experience as a medical assistant in an ambulatory health care setting. Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.
JOB PURPOSE : The Medical Assistant serves in a medical support role as part of a team providing quality healthcare to El Rio patients. In this role, the Medical Assistant provides direct patient care, as well as provides clinical and non-clinical services within the scope of practice at El Rio Health, at a clinic location assigned by management. This scope of practice for a Medical Assistant employed will adhere to the Policies and Procedures of El Rio Health. An employee in this position routinely works with general supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution. The primary goal of the El Rio Health Medical Assistant is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. Essential Job Functions: Completes all clinical and non-clinical assigned duties, tasks, responsibilities, and assignments for a Medical Assistant within reasonable time frames while meeting established rates of performance for the position, ensuring the highest standards of excellence and the lowest of error rates in your work performance. Prior to the patient seeing a provider the Medical Assistant will complete all the steps and actions that are defined in the Patient Intake Process: documenting all the information patient responses to inquiries actions into the patient’s Electronic Health Record (EHR) Assists, performs, or completes procedures, and/or activities, within the scope of practice appropriate for a Medical Assistant position while complying with all Nursing Policies and Procedures. Anticipates, identifies, and responds to the needs of the patient based upon the patient’s reason for the visit, including the coordination and availability of all outside medical records, as well as laboratory and radiology results. Completes all Provider Orders ensuring that the patient understands and verbalizes their understanding of the discharge instructions. Documents completed orders and actions taken by the Medical Assistant shall be entered into the patient’s Electronic Health Record (EHR) and submitted for processing within the defined period. Completes all administrative and non-clerical activities, which are received through El Rio Health IT systems and/or the Patient Portal in support of clinical operations, completing all required documentation on these activities. Maintains proficient skill levels that meet defined performance expectations for a Medical Assistant, as evidenced by successful completion of competency skills evaluations for this position on an annual basis. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to work areas, workstations, examination rooms, hand washing, etc. as required for a Medical Assistant. Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Accreditation standards for a Medical Assistant. Maintains patient confidentiality by controlling the environment and information disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times. Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements at all times with all patients, visitors, and employees. Ensures a work environment safe and free from hazards; immediately address or inform management of safety issues or hazards; adhere to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Demonstrates at all times a professional attitude and acceptable job performance for all clinical and non-clinical duties, tasks, responsibilities, and assignments for this position at any clinic location or assignment that supports the operational needs of El Rio Health and as assigned by organizational leadership. Evaluates problems, situations, or issues presented to the employee (whether in a clinical or non- clinical environment) for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem-solving skills appropriate to the position and authority for a Medical Assistant. Ensures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments and/or treatments. Documents communication efforts with the patient in in the patient’s Electronic Health Record (EHR) in accordance with the Nursing Policies and Procedures. Identifies and reports any safety hazard, or potential hazard, by directly notifying supervisory staff immediately and ensuring that El Rio facilities provide a safe and secure environment for all patients, visitors, and employees. Adheres to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Adds labels, rotates, and stocks medications, medical supplies, and equipment in compliance with the Nursing Policies and Procedures, maintaining proper and appropriate inventories for operational use Minimum Education and Experience: A High School Diploma or General Education Diploma (G.E.D.). If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Required Licenses, Certifications, and Registrations: A Medical Assistant Certificate from an approved and accredited educational institution. Current certification in Basic Life Support (BLS) for health care providers. Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position may be required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements . Preferred Education, Experience, Skills, Abilities: One year of experience as a medical assistant in an ambulatory health care setting. Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.
