Overview Under general supervision of the provider, the Medical Assistant (MA) Certified works with members of the departmental health care team to provide assistance to providers, patients, and their families ensuring smooth work and patient flow. The MA Certified, under the supervision of the provider, is responsible for conducting initial and on-going assessments of the patient and working with the provider on their procedures and/or exams. This includes but is not limited to, reviewing the patient medical record and conducting per-visit interview with patient, documenting medical history and assessing need for referrals and prescription renewals. The MA Certified also assists in the coordination of clerical information to provide patient care and assists with patient follow up. Available Departments: Cardiology ClinicFamily Practice ClinicGeneral Surgery ClinicMedical Oncology Clinic(Once you apply your application is forwarded to all clinic managers with a current opening for consideration)This position's work location is on site only. Benefits include: • Free health insurance for employees • Opportunities for professional growth • Continuing education opportunities • Interdisciplinary collaboration Additional Benefits: • Wellness Program, including wellness coaches• HSA and FSA accounts available • Pharmacy Discounts for employees• Employer Self-Funded Short Term Disability Program/Salary Continuation (no employee contributions)• Volunteer Time Off Program (Get Involved)• Employee Discounts Program for various local and national organizations• Pet Insurance• Employee Recognitions and Celebrations• Diversity, Equity and Inclusion Initiatives• Employee Referral Bonus Program• Employee Assistance Program Responsibilities Patient Care* Escorts patients from waiting area to exam room; communicates information regarding extended wait or delay in appointment times.* Reviews the patient medical record and conducts pre-visit interview with patient. Records chief complaint of patients.* Checks patient vital signs, including temperature, BP, pulse, pulse oximetry and report to provider.* Reviews and documents medical history with patient.* Takes and records all vital signs.* Communicates patient concerns or significant changes in patient's health status to the physician or allied health professional.* Follows guidelines for safety with regard to contact precautions and all policies/procedures dealing with blood borne pathogens.* Administers injections under the supervision of the provider.* May perform venipuncture and capillary punctures on patients.* Processes test results and provides patient with timely results via email, mail or phone as directed by the physician, allied health professional or department protocols.* Conducts designated point of care testing to include but not limited to such as electrocardiograms and throat cultures.* Assesses needs for referrals and prescription renewals. Community Care Management Clinic/Departments* Assesses living environment and subjective symptoms to objectively identify if patient has a need or issue. Reports to provider, if necessary.* Supports and reinforces provider care plan and education.* Collaborates with care management team and other community agencies in support of patient care.* Follows up with patient post hospital visit.* Possesses and demonstrates knowledge of community resources available or is able to locate such resources in Northern Arizona region. Cardiology Clinic/Departments* Prepares patients for examinations, assists with examinations, cast or splint applications, minor procedures and a variety of other medically related tasks within the scope of knowledge.* Instructs patients on urine collection procedures.* Assists patients with donning/doffing compression garments as needed.* Assists with dressing removal as assigned by supervising clinician. Administration* Maintains confidentiality of patient information at all times.* Answers, evaluates and prioritizes incoming telephone calls, communicates effectively with callers, obtains complete and accurate information to determine the need(s) of the caller, and returns messages in a timely manner to ensure patient needs are met.* Performs pre-visit review to ensure the medical record has all information needed for the visit including (but not limited to): hospital notes, immunization records, consents, test results, disease management items.* Documents patient information in the electronic medical record following standard work guidelines.* Communicates patient concerns or significant changes in patient’s health status to the physician or allied health professional.* Assists in the coordination of clerical information necessary to provide patient care during the visit; this may include, but is not exclusive to arranging referrals, assisting patients with future appointments, assisting patients with the arrangement of tests and treatments prescribed by the physician or allied health professional, assisting the physician or allied health professional in providing routine treatment instructions.* Demonstrates accuracy of documentation of assessments, interventions and patient responses as evidenced by the appropriate documentation systems.* Completes necessary patient follow up for continuity of care. Education* Demonstrates an understanding of the Unit's Standards of Care and Practice and Administrative Policies as well as being able to locate Policy and Procedures Manuals in the assigned departments.* Focuses on personal development areas, engaging in professional/collegial interactions with peers and students. Office/Clinical Preparation* Prepares, and maintains clinical documentation, office supplies and equipment for treatments, including sterilization and restocking of exam and treatment rooms.* Cleans and, when appropriate, sterilizes equipment, instruments, and work areas as needed. Maintains department cleanliness including following procedures for clean up after treatment. Compliance/Safety* Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.* Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.* Completes all company mandatory modules and required job-specific training in the specified time frame. Qualifications Education High School Diploma or GED - RequiredMedical Assistant Diploma from an accredited Medical Assisting program or college and/or:(1) Provide a valid and active Medical Assistant Certification from the American Association of Medical Assistants (AAMA)- CMA; American Medical Technologists (AMT) - RMA; National Center for Competency Testing (NCCT) - NCMA;or National Health Care Association (NHA) - CCMA; - Required within 90 days of hire, or Certification & Licensures A valid and active Medical Assistant Certification from the American Association of Medical Assistants (AAMA) - CMA; American Medical Technologists (AMT) - RMA; National Center for Competency Testing (NCCT) - NCMA; or National Health Care Association (NHA) - CCMA; - Required within 90 days of hireBLS (American Heart Association)- Required within 90 days of hireFingerprint Clearance Card application number- Required upon hireFingerprint Clearance Card- Required within 90 days of hireEmployee will obtain and maintain appropriate clinical competencies for the roles assigned by their departmental leader. Experience One year related job experience - PreferredHealthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.
Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues. Responsibilities Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing Perform rapid screening tests (influenza, strep, mono, glucose, etc.) Assist providers during examination and treatment Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed Prepare and assist clinician with procedure set up and injury care Apply bandages, dressings and splints as ordered by the treating clinician Dispense medications and DME as ordered by the treating clinician in accordance with state regulations Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center Maintain supplies, clean rooms and equipment, and stock exam rooms Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected In partnership with center leadership, assist with patient flow and volume Keep patients informed of expected wait times during all aspects of the center visit Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping Ensure accuracy in documentation Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed Follow HIPAA guidelines and safety rules Attend center staff meetings or huddles as required Assist in maintaining a neat, clean, and orderly appearance throughout the facility Complete any applicable training including but not limited to clinical competency training that occurs monthly This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: Vocational/Technical/Business School Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations) Job-Related Experience Customarily has at least six months or more of medical assistant experience Knowledge of medical procedures and medical terminology Working knowledge of occupational medicine requirements (state specific) preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Able to communicate both verbally and in writing in a clear, and professional manner Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues Must participate in initial and ongoing training as required Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Additional Data This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans
