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Inpatient Clinical Operations Manager (RN)

La Rabida Children's Hospital • Full-time • Chicago, IL, US • 7m ago

La Rabida Children’s Hospital - Manager of Inpatient Clinical Operations – Inpatient Unit in Chicago, IL

La Rabida Children’s Hospital is hiring a full-time Manager of Inpatient Clinical Operations for the Patient Care Administration department to join our team!

At La Rabida Children’s Hospital, our mission is simple: we’re dedicated to maintaining and improving the quality of life for each of our patients with complex conditions, disabilities, and chronic illnesses. The path to completing this mission, however, is often complicated. Fortunately, we’ve got the best team around. If you are looking for your next career opportunity to partner with a compassionate multidisciplinary collaborative team, we have the job for you.

Job Summary:
The Manager of Clinical Operations assists and guides the daily clinical operating activities for the Department. Provides high-level leadership and management of the operational and administrative activities to advance the Department’s clinical and education mission. Manages the clinical support staff, clinical facilities, and clinical equipment resources of the department in the process of enabling the delivery of the highest quality of clinical care. The Manager is responsible for the quality of care and compliance with all federal, state, and regulatory standards. He/she assumes 24-hour responsibility and accountability for the management of patient care and serves as a clinical resource to staff in the care of children and adolescents and some young adults with chronic illnesses and disabilities. Responsible for assuring the smooth flow of patients in clinical settings and refining operations to improve patient, family, provider, and employee satisfaction. Ensures safe and cost-effective quality patient care through appropriate use and management of personnel, fiscal resources, the delegation of responsibilities, and appropriate communication.

Essential Job Functions:

Works in partnership with the Executive Director of Inpatient Operations, and in coordination with the supportive departments, to provide administrative oversight to clinical operations.
Plans and manages assigned staff to accomplish the Hospital’s mission to provide safe, high-quality care to children with chronic diseases. This includes recruiting, scheduling; training, development, counseling/coaching, performance appraisals, recognition programs recommending merit and promotional adjustments, disciplinary, and other personal actions in accordance with existing policies and procedures.
Creates an environment that celebrates successes and accomplishments and communicates a shared vision.
Establishes communication channels with staff to ensure that they receive information on issues that affect the clinical operations of their assigned areas, as well as provide advice, assistance, information, and service that aids them in attaining related objectives. Analyze, respond, and support opening suggestions for improvements in operating systems.
Works with the Director of Quality to develop, communicate, manage, and develop policies and procedures for the clinical operations of the department, incorporating Evidence-Based Practice.
Oversees the implementation and monitoring of clinical services, and sets guidelines for effective, efficient, and patient-centered clinical operations. Develops and manages clinical policies and procedures, as needed, to ensure smooth clinical operations. Makes recommendations to the Executive Director of Inpatient Operations and Chief Nursing Officer.
Creates and maintains an environment that promotes the safest possible standards, methods, and operations to assure the safety of our patients, clinical providers, and clinical support staff.
Build trusting, collaborative relationships that include shared decision-making while ensuring organizational goals and objectives are met.
Demonstrate the ability to adjust to a rapidly changing environment by responding to and/or making decisions promptly.
Understands, articulates, and ensures the delivery of quality care in compliance with practices that are set by regulatory agencies, Joint Commission Affiliated Hospital Organization (JACHO), the Illinois Department of Public Health (IDPH), Occupational Safety and Health Association (OSHA), Illinois Department of Professional Regulation, Nurse Practice Act, and any other regulatory agency.
Oversees the process for ensuring the required resources are available for clinical operations including, but not limited to, managing the process for ordering clinical supplies, establishing inventory management, and appropriate par levels.
Oversees and directs the implementation of projects, programs, and operational initiatives/changes as assigned by the Executive Director of Inpatient Operations.
Fosters and maintains a close working relationship with ACC Nurse Practitioner providing clinical nurse staffing for the Acute Care Clinic.
Establish and maintain competent, effective, and efficient inpatient staffing models to provide safe and high-quality patient care. Oversees Scheduling Committee and Staffing Coordinators projected staff schedule (day, night, weekend, and ACC RN) based on acuity standards. Verifies schedule is balanced before publishing and approval. Forecasts staff needed while managing the process for review of overtime to improve staffing utilization and clinical operations.
Manages, supports, and monitors the development and implementation of all relevant clinical policies at the Department level, specifically those addressing customer service, productivity, patient scheduling, and registration, template, forms, and standardization of all internal workflow, to optimize collections, and patient-centered operations and staff.
Works with Finance to report on monthly charges and revenue variances to the Executive Director of Inpatient Operations.
Coordinates communication and organization among key stakeholders in relation to clinical practice activities that interface with departmental operations to ensure effective coordination of patient care.
Manages departmental operations to ensure patient-centered activities and maximize patient satisfaction scores. Develops strategies to improve patient satisfaction and enhance the patient experience in areas operationally managed by the Department. Establishes targets for patient satisfaction and engages staff in strategies for improvement.
Oversees and encourages the development of staff, including meeting the education, orientation, and competency needs based on their role and mandatory requirements.
Directs the activities of Nurse Leaders, Administrative Nursing Coordinators, and clinical and non-clinical support staff. Oversees individual employee development, safety, and training; and conducts performance appraisals for Nurse Leaders and Administrative Nursing Coordinators.
Supports and assumes the role of Nurse Leader when they are rotating into the role of CN or absorbing patient assignments.
Oversees the time and attendance of payroll inpatient process while maintaining staffing and regulatory policies and guidelines.
Resolve and manage conflict; documenting and aligning processes based on policy, and procedures.

What we need from you:

A graduate of an approved school of professional nursing. BSN required; master’s degree preferred.
A minimum of 3 years prior management experience required.
Minimum of 5 years of pediatric nursing preferred.
Currently licensed as a professional nurse in the State of Illinois.
Can function as an exceptional role model to staff. Is familiar with policies of regulatory agencies: JCAHO, CMS, Illinois Department of Public Health (IDPH), Illinois Nurse Practice Act, and Occupational Safety Health Administration (OSHA). Ability to establish priorities and possess independent decision-making capabilities.
CPR Required: Only certifications issued by the American Heart Association, or the American Red Cross will be accepted.

What you will receive:

Competitive Salary
Medical, Dental, and Vision
Pet Insurance
Flexible Spending Account (FSA)
Life & Disability Insurance
Retirement Savings Plans & Matching
Tuition Reimbursement
Employee Assistance Program (EAP)
Generous Paid Time Off & Holidays
Free Parking
Free breakfast and lunch on the last Friday of every month

Who we are:
La Rabida is a place unlike any other. We understand the needs of families with children dealing with the most serious or complicated of conditions. With teams of the best healthcare providers in Chicago, we give continuous, comprehensive care, education, and support, helping families face their unique obstacles head-on.

La Rabida Children’s Hospital is very proud to be an Equal Employment Opportunity Employer.
Conditions of Employment Required to demonstrate full vaccination status for Coronavirus Disease 2019 (COVID-19) with a Food and Drug Administration (FDA) authorized or FDA-approved COVID-19 vaccine; OR Qualify for a reasonable accommodation for an exemption from vaccine requirements based on a medical disability or because of a sincerely held religious belief. Additional information and instructions regarding how to request a reasonable accommodation will be provided on request at the time of selection.

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