Medical Assistant - Orthopedics

Job Description

Employment Duration: 3 months

Under the supervision of the UCSF Health Nurse Manager and guided by the policies and procedures of Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients at UCSF Health Stanyan and Hyde Ambulatory Clinics.

The Hospital Assistant III is primarily responsible for members of their primary care or multi-specialty teamlet and provides back-up support to other teamlets. This role plays a critical part in the patient experience by optimizing clinic flow, conducting patient outreach, and working collaboratively with the team to create a patient-centered environment.

This position floats between the front and back office, performing both clerical and clinical duties. Work includes a variety of personal care and nursing care procedures to support positive care outcomes. The Hospital Assistant III performs assigned patient care and laboratory procedures in support of services provided within the practices and is required to assist in all practice functions, including front and back office operations.

The Hospital Assistant III consistently projects a professional and courteous demeanor, maintains high service standards, and complies with Medical Center House and Telephone Standards. Flexibility is required to cover multiple UCSF Medical Center primary care and multispecialty clinic sites.

Key Responsibilities

• Perform routine clinical functions, including:
• Vital signs, height, weight, and pain screening
• Allergy verification and medication reconciliation
• Documentation of chief complaints and screening questions
• Social history, medical/surgical and family history
• Annual health screenings
• Signing established protocols and pending care gaps
• Update HCM banner; carry out orders; provide After Visit Summary (AVS); schedule follow-up appointments; discharge patients
• Document interpreter use and coordinate interpreter services (in person, video, or phone)
• Administer injectable vaccines upon successful completion of UCSF-specific medication administration requirements and verification with provider
• Participate in daily huddles and monthly leadership rounds
• Prepare patients for exams and procedures; assist nurses and providers
• Perform instrument processing procedures and maintain required logs
• Assist in complex medical procedures and complete required competencies
• Act as chaperone as needed
• Transport patients safely as directed
• Monitor patient flow in and out of clinic
• Utilize ambulatory non-provider protocols to order and sign FIT kits, GC/CT, mammograms, monofilament foot exams, multistix, and urine pregnancy tests
• Obtain specimens and perform point-of-care testing, including QA/QC and EKGs
• Perform phlebotomy for pediatric, adult, and geriatric patients
• Maintain required logs (e.g., temperature, disaster cabinet, crash cart)
• Complete referrals and obtain insurance authorizations for medications
• Assist providers with patient communications
• Ensure medication cabinets remain locked
• Comply with infection control, safety, administrative, and clinical practice policies, including TJC/Title 22 requirements
• Complete annual competency testing
  

Patient Flow & Communication

• Organize activities to maintain effective patient flow
• Communicate with patients and families via phone, verbal interaction, written reports, MyChart, and APeX InBasket messaging
• Retrieve and utilize electronic chart information (labs, appointments)
• Screen telephone calls, route messages appropriately, and follow practice procedures for missed appointments
• Communicate provider delays and service issues; make waiting room announcements when delays exceed 30 minutes
• Share pertinent information with health team members and escalate concerns appropriately
• Assist patients with issues and complaints using conflict management skills
• Demonstrate professionalism in appearance, demeanor, and communication
  
  

Administrative & Operational Support

• Maintain clean, stocked exam rooms, labs, and nursing stations
• Order and maintain supplies; maintain lab equipment
• Review lab logs and print results as requested
• Schedule complex procedures and coordinate patient services
• Schedule established patient appointments in APeX according to provider productivity standards
• Maintain confidentiality of medical records
• Cover APeX in-baskets and phone messages for absent team members
• Participate in quality improvement and customer service initiatives
• Adhere to cleaning, disinfecting, and infection control procedures
• Uphold PRIDE values (Professionalism, Respect, Integrity, Diversity, Excellence) and AIDET communication standards
  
  

Service Excellence & Work Environment

• Demonstrate service excellence consistent with UCSF Medical Center standards
• Exhibit teamwork and professionalism in all interactions
• Adhere to privacy, confidentiality, and security policies related to Protected Health Information (PHI)
• Maintain a neat, orderly, and safe work environment
• Report unsafe conditions and protect physical environment and equipment
  
  

Other Responsibilities

• Perform other duties as assigned
• Assist in other departments as necessary
• Maintain compliance with state and regulatory body policies
• Demonstrate accountability for departmental standards and expectations
  
  

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Qualifications

Required Qualifications

• Minimum of one year of experience as a Medical Assistant in a medical practice
• Current American Heart Association BLS/CPR certification
  
  

Preferred Qualifications

• Certification from an approved Medical Assistant program or an equivalent combination of training and experience
• Phlebotomy certification (CPT)
• Experience using Epic (APeX) electronic health record system
• Familiarity with immunization schedules and recommendations
• Prior experience in internal medicine, geriatrics, or family medicine
• Experience working in a medical, hospital, or clinic environment
• Fluency in Spanish or Chinese (spoken, read, and written)
• Experience with disease registries, data collection, and basic data analysis
  
  

About UCSF

ABOUT US

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html