Piercing Studio Nurse

About This Role:

Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone!

What you’ll do:

Customer Service:

Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session.
Ensure customer's safety and comfort and smooth flow of customer care.
Provide confident, clear, and professional communication with clients throughout their entire piercing experience.
Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience.
Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being.
Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.
Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.
Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety.
Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services.

Studio Support:

Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
Flexibility to fill shifts as needed.
May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.
Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them.

Inventory and Supplies:

Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs.
Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.

Studio Operations:

Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.

Sales:

Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales.
Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing.

Reporting and Communication:

Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently.

What you bring to the table:

Required Certifications: Active RN or LPN/LVN License.
Professional and engaging customer care approach.
Warm, friendly, team player with an entrepreneurial spirit.
Excited to create celebratory, memorable experiences for our customers.
Skilled in providing both technical and non-technical information to customers and community members.
Interest in working in a retail environment with sales goals.
Obsessive attention to detail.
Availability to work a flexible schedule, including during peak times such as holidays and weekends.
Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.

Nurse Benefits & Perks:

Compensation: $28-53 per hour, consisting of $28 an hour base wage plus an estimated $25 per hour in tips once fully trained!
While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location.
Ongoing training and career pathways to grow your nursing career at Rowan.
Paid accrued Vacation and Sick Time for full-time employees.
Medical/Dental/Vision Health Plans for full time employees.
Employee Assistance Program (EAP) Resources.
401k and Roth IRA Plans.
Generous employee discounts on our amazing products and services!
Team Member Referral Bonus plan for Studio positions.

Check us out on CBS News - Chicago! -- Transforming Nurses into Professional Piercers

About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”.

Check us out on CNBC's How I Made It

Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com)

How Rowan Has Created a New Pathway for Nurses

Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

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Adheres to the tenets of the Joint Commission National Patient Safety Goals Delegates activities to ancillary staff as it relates to the State Nurse Practice Act Adheres to the ANA Code of Nursing Ethics & Scope and Standards of Nursing Practice Supports, promotes, and practices within the WPH Professional Nursing Practice Model Sustains and advances the Magnet model Participates in the Performance Improvement initiatives Completes competency requirements Attends mandatory in-services Attends staff meetings as required/requested Utilizes cost containment practices Assumes Charge Nurse responsibility Performs other related duties as assigned Education & Experience Requirements Graduate from an accredited school of nursing with current New York RN license/registration. BSN Required. Knowledge of current nursing, medical and health trends and practices in rendering of patient care. One year of acute care nursing experience preferred for areas other than medical surgical or step-down BLS certification (through American Heart Association) is required. ACLS certification (through American Heart Association) is required for all RNs, except for NICU and OR RNs. All newly hired, inexperienced nurses must receive this certification within 12 months. All newly hired, experienced nurses must receive this certification within 6 months. PALS certification (through American Heart Association) is required for all RNs working in the PACU, 5I Pediatrics, Emergency Department, Armonk Urgent Care, Ambulatory Surgery and 226 Ambulatory Surgery Center. All newly hired, inexperienced nurses must receive this certification within 12 months. All newly hired, experienced nurses must receive this certification within 6 months. NRP certification is required for all RNs working in the Mother-Baby unit, Labor & Delivery and NICU. All newly hired nurses to the NICU, L&D and the Mother-Baby unit must receive this certification within 6 months. All registered nurses and advanced practice nurses providing direct oncology care must demonstrate one of the following: Current cancer-specific certification in the nurse’s specialty by an accredited certification program. Oncology nursing certifications that qualify include, but are not limited to: AOCNP®, AOCNS®, AOCN®, BMTCN®, CPHON®, CPON®, CBCN® OCN® or Ongoing education by earning 36 cancer-related continuing education nursing contact hours every 3 years (maintained by department manager) Registered Nurses in the Emergency Department must complete de-escalation training within 1 year of hire to transfer to the Emergency Department. Successful completion of Department and Unit Orientation Program. Core Competencies Teamwork & Adaptability Acts as a Professional Role Model Assessment Skills Excellent Communication Skills (both verbal and written) Attention to Detail Planning & Organizing Sound Problem-Solving, Judgment and Decision-Making Skills Stress Tolerance Physical/Mental Demands/Requirements & Work Environment May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc. Position requires ability to move about freely at least 85 per cent of the time. Must be able to remain stationary for extended/prolonged periods Frequently moves/transports objects up to fifty (50) pounds and must be able to move patients of all weights with a minimum of one (1) assist or assistive device/equipment Must be able to work in environment with continuous interruptions Must be able to assess and respond to rapidly changing situational needs of patients, department and hospital Must be able to adapt in a high stress and fast-paced environment with multiple interruptions Must be able to detect sounds and respond to emergency sounds/signals at all times Must be able to constantly operate computer, equipment and other devices Position requires ability to concentrate on fine detail with interruptions and attend to tasks for more than sixty (60) minutes at a time. Individual must be able to understand and relate to theories behind several related concepts and remember multiple tasks given during the course of a day. Primary Population Served Check Appropriate Box(s) Below Neonatal (birth – 28 days) Patients with exceptional communication needs Infant (29 days – less than 1 year) Patients with developmental delays Pediatric (1 – 12 years) Patients at end of life Adolescent (13 – 17 years) Patients under isolation precautions Adult (18 – 64 years) Patients with cultural needs Geriatric (> 65 years) â˜’All populations Bariatric Patients with weight related comorbidities Non-patient care population The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital. Salary Range: $117,695-$152,756 (Based on FT hours)