MANAGER PALLIATIVE HOME CARE & HOSPICE

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values.

Essential Job Responsibilities

• The position is responsible for leading the department and accountable for hospice/palliative care.
• This position has direct supervisory responsibilities such as hiring, coaching/mentoring, skills development, recognition and rewards, staff productivity, performance management and succession planning.
• Equitably and consistently apply and practice policies and procedures for all staff.
• Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations.
• Identify and implement revenue enhancement opportunities.
• Articulate compelling program direction and translate direction into goals.
• Model and exemplify the Leadership Pledge in a consistent and proactive manner.
• Lead change in a complex healthcare environment.
• Align department with strategy map and continually work to implement drivers in support of Excela Health’s mission and vision.
• Act promptly to resolve problems and initiate better ways of doing things by acting as a catalyst for change.
• Implement at least one process improvement initiative for department on an annual basis.
• Investigate root case analysis of recurring problems and take appropriate action.
• Tie contributions to bigger goals while influencing and persuading others by building commitment among diverse groups.
• Demonstrate ability to eliminate silos by modeling actions and setting example and influence others to think and act as a unified health system.
• Challenge oneself to a higher level of performance by taking responsibility for professional growth and development.
• Promote Excela Health through participation in one community outreach or educational event per year.
• Hold self and others accountable and take responsibility for outcomes.
• Establish and maintain a safe working environment and assure staff complies with safety, environmental, and infection control guidelines.
• Equitably apply policies and procedures by issuing corrective action in a fair and consistent manner.
• Demonstrate expectation of confidentiality by continually encouraging staff to keep private information confidential and share information on a need to know basis.
• Assess customer’s needs, exceed customer expectations, and consider customers in decision making to improve customer satisfaction.
• Perform in accordance with Excela Health’s behavioral standards in support of the mission, vision, and values.
• Actively and positively promote the Respect and Recognition initiatives by supporting staff participation in committee membership, activities, and projects.
• Analyze issues before acting, generate creative ideas, detect patterns and connections, and break down complex problems.
• Practice participatory leadership by involving staff in decision-making and problem solving.
• Act on most urgent tasks, leverage available resources, review own workload, implement workable systems, and provide clear direction.
• Provide constructive feedback to help others improve performance and articulate areas of deficiency.
• Provide opportunities for staff to actively provide input into decision-making process.
• Update stakeholders on project progress.
• Facilitate open communication, diffuse sources of conflict, demonstrate respect for others, and diplomatically negotiate solutions.
• Facilitate teamwork through coaching and mentoring staff.
• Cognitive ability to function and concentrate on the essential and specialty functions of the job at a high level.
• Achieves thoroughness and accuracy when accomplishing an essential or specialty function of the job.
• Ability to think and concentrate for an entire shift.
• Accept appropriate patient referrals to the Home Health/Hospice team.
• Assign qualified professional personnel to meet the needs of the adult, geriatric, and pediatric patients.
• With clinical staff, prepares on-call schedules, plan and organize daily assignments including the review and assignment of new patient referrals.
• Supervise all assigned hospice nursing personnel and home health aides in the delivery of nursing and home health aide services to clients and families.
• Assign work to staff, provide direction and review work.
• Participate in and provide coordination and management of all professional services rendered to clients and families by Home Health/Hospice staff.
• Review all hospice DME and Pharmacy bills to identify ways to improve costs while providing quality products to patients.
• Responsible for monitoring the ordering of all narcotics including comfort kits for all hospice patients under the direction of medical director/complete documentation on all patients.
• Responsible for monitoring all documentation on all hospice patients’ narcotic refills is complete.
• Supervise maintenance of a balanced caseload and organize the follow of work, utilizing clinical staff and make field assessments as needed.
• Perform periodic home visits with staff for the purpose of role modeling, problem solving, supervising and evaluating of performance/quality of care.
• Assume an active role in the professional development of assigned staff including participation in orientation, ongoing skill development and other mentoring activities.
• Include participation in orientation, ongoing skill development and other mentoring activities.
• Responsible for maintaining an office environment that fosters the professional growth and development of assigned staff.
• Participate in staff recruitment and selection.
• Discipline and termination of employment not performing according to policies procedures and Hospice/Home Health standards.
• Conduct clinical record review to assess the appropriateness of care plan, the utilization of services and ensure complete documentation of needed services. Participate in program planning and evaluation activities related to the clinical services of the Home Health/Hospice department.
• Demonstrate timely and accurate computer entry of patient/job information to facilitate the devolvement of the OASIS data set, HIS Tool Oversight, orders for services, creation of time sheets and other required patient/employment documents and reports.
• Participate in Administrative call on a rotating basis with other members of the management team.
• Participate in program planning and evaluation activities related to the clinical services of the Home Health/Hospice department.
• Communicate effectively and tactfully with clients, recognizing their age, cultural diversity needs and abilities.
• Report to work on time, use time off appropriately and complete annual education and medical requirements.
• Active participants in IDG meetings.
• Active Managing role in Palliative home health and community programs.
• Responsible for making data driven decisions regarding capacity and productivity based on electronic reporting.
• Responsible for creating and executing annual agency goals supported by actionable 90 day plans.
• Other duties as assigned.

 

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• Bachelor’s Degree or higher in Nursing or related field and five (5) years of Home Health/Hospice experience.
• Two (2) to Four (4) years supervisory/management experience in functional area.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of functional area.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

 

Preferred Qualifications/Experience

• Master’s Degree in Nursing or related field preferred.
• Certified Hospice and Palliative Nurse (CHPN) preferred.
• Experience in Healthcare setting.

 

License, Certification & Clearances

• Current licensure to practice as a Registered Nurse in the State of Pennsylvania.
• Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program.

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance
• Valid Driver’s License (if out of state hire, the record report from applicable state driver’s license department is required)

 

 

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

 

 

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

 

 

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

 Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

 

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential – Absolute Necessity. Marginal – Minimal Necessity. Constantly – 5.5 to 8 hours or more or 200 reps/shift. Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift. Rarely – Less than 0.25 hours or less than 2 reps/shift.	Physical Condition	Essential	Marginal	Constantly	Frequently	Occasionally	Rarely	Never
	Extreme Heat							X
	Extreme Cold							X
	Heights							X
	Confined Spaces							X
	Extreme Noise(>85dB)							X
	Mechanical Hazards							X
	Use of Vibrating Tools							X
	Operates Vehicle (company)							x
	Operates Heavy Equipment							X
	Use of Lifting/Transfer Devices							X
	Rotates All Shifts							X
	8 Hours Shifts	X		X
	10-12 Hours Shifts	X			X
	On-Call							X
	Overtime(+8/hrs/shift; 40/hr/wk)							X
	Travel Between Sites	X				X
	Direct Patient Care							X
	Respirator Protective Equipment							X
	Eye Protection							X
	Head Protection (hard hat)							X
	Hearing Protection							X
	Hand Protection							X
	Feet, Toe Protection							X
	Body Protection							X
	Latex Exposure		X		X
	Solvent Exposure							X
	Paint (direct use) Exposure							X
	Dust (sanding) Exposure							X
	Ethylene Oxide Exposure							X
	Cytotoxic (Chemo) Exposure							X
	Blood/Body Fluid Exposure							X
	Chemicals (direct use) Exposure							X
	Mist Exposure							X
	Wax Stripper (direct use)							X
	Non-Ionizing Radiation Exposure							X
	Ionizing Radiation Exposure							X
	Laser Exposure							X

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential – Absolute Necessity. Marginal – Minimal Necessity. Constantly – 5.5 to 8 hours or more or 200 reps/shift. Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift. Rarely – Less than 0.25 hours or less than 2 reps/shift.	Physical Condition	Essential	Marginal	Constantly	Frequently	Occasionally	Rarely	Never
	Bending (Stooping)		X				X
	Sitting	X			X
	Walking	X				X
	Climbing Stairs		X				X
	Climbing Ladders							X
	Standing	X				X
	Kneeling							X
	Squatting (Crouching)		X				X
	Twisting/Turning							X
	Keyboard/Computer Operation	X			X
	Gross Grasp		X			X
	Fine Finger Manipulation		X			X
	Hand/Arm Coordination		X			X
	Pushing/Pulling(lbs. of force)		X				<10#
	Carry		X				<5#
	Transfer/Push/Pull Patients							X
	Seeing Near w/Acuity	X				X
	Feeling (Sensation)							X
	Color Vision		X				X
	Hearing Clearly	X			X
	Pulling/Pushing Objects Overhead							X
	Reaching Above Shoulder Level		X				X
	Reaching Forward		X			X
	Lifting Floor to Knuckle		X				<10#
	Lifting Seat Pan to Knuckle	###						X
	Lifting Knuckle to Shoulder	###						X
	Lifting Shoulder to Overhead	###						X

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required