Office Coordinator - MWMG Primary Care King George - Full Time

Mary Washington Healthcare King George, VA 22485, US

Start the day excited to make a difference…end the day knowing you did. Come join our team.

Job Summary:

This position is accountable to perform a variety of office coordination, customer service and revenue cycle functions that will ensure the efficient day-to-day operations. The position plays a key role in the practice’s front-end revenue cycle processes and is in a position to significantly impact the patient experience. The position requires an unwavering focus on patient satisfaction as well as the ability to multi-task.

Job Description:

Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims. Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.
Presents patients with appropriate paperwork based upon appointment type and registration status.
Monitors the reception area and keeps patients, family members, visitors and Associates, at all times, informed of schedule adjustments.
Maintains a neat and orderly waiting area.
Courteously answers all incoming phone calls. When appropriate, takes messages and delivers/communicates in a timely manner. Triages calls to ensure timely and appropriate response. Checks voicemail messages consistently throughout the day.
Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care.
Ensures security and accuracy of patient files, payments and databases.
Communicates with physicians’ offices and staff in a timely and professional manner. Initiates, monitors and responds to tasks through the Electronic Health Record (EHR) and Patient Portal.
Reviews patient accounts for outstanding balances. Collects co-payments, deductibles and outstanding patient balances at the time of service. Posts payments in PMIS. Reconciles records and receipts with payments collected at the end of each shift.
Responds to request for information from centralized billing office (CBO) to ensure timely and accurate submission of claims.
Schedules follow up appointments, diagnostic testing and other services for patients as required.
Ensures all services are authorized and necessary referrals are active as required.
Supports organization’s participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS) and other programs by collecting and recording required data and providing appropriate communication to patients.
May assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges.
Performs other duties as assigned.

Qualifications:

High School Diploma or GED required.
Minimum of one year medical office experience preferred.
Multi-specialty office experience preferred.
Experience in a customer service setting preferred.
Experience with Microsoft Office programs preferred.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

‎

Required

Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.

Mental Requirements: Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team.

Environmental Requirements and Exposure Hazards: Potential risk of exposure to chemicals.

“It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”

‎

Share this job

Related Jobs

Medical Assistant (MA)-Multi-Specialty Clinic Stafford-Full Time Days

Mary Washington Healthcare Stafford, VA

Start the day excited to make a difference…end the day knowing you did. Come join our team. Job Summary: The Medical Assistant controls patient flow for providers, obtains and documents patient vitals, and performs other patient care and clerical duties. The incumbent in this position will support the mission, vision, values and strategic initiatives of Mary Washington Healthcare and must demonstrate a commitment to quality service to patients, physicians, the public and co-workers. Essential Functions & Responsibilities: Greets and escorts patients to exam room in a timely and courteous manner. Reviews patient chart to ensure all reports and results required by provider are available prior to exam/treatment. Obtains reports and results as required. Obtains and documents patient chief complaint. Obtains and documents patient vitals (i.e., height, weight, BP). Ensures exam/procedure room is appropriately supplied and set up to accommodate encounter based upon reason for patient visit. Reviews patient-supplied history forms for completeness. Queries to obtain missing information within parameters established by supervising provider. Assists providers with examinations, diagnostic procedures, and treatments. Draws blood and/or assists in obtaining other specimens. Prepares and routes specimen(s) to laboratories; utilizing in-house services whenever appropriate; following verification of patients’ insurance. Documents all activities/interventions, patient/family responses, medication prescribed, etc., in the medical record. Communicates with patients regarding provider advice/instructions within scope of training. Adheres to infection control/safety guidelines, and confidentiality policies. Phones in prescriptions to pharmacies based upon provider’s written orders. Provides results and other information to patients as specifically directed by provider. Assists patient with the scheduling of future appointments, surgeries, and/or diagnostic testing, as necessary. The Medical Assistant is not authorized to interpret reports or results or independently dispense medical advice to patients. Performs other duties as assigned. Qualifications: Must be certified Medical Assistant. In lieu of certification at hire, must have successfully completed a medical assistant training program or have two years of experience as a Medical Assistant (eq. Army Medic, Navy Corpsman) at hire. For those that have completed a medical assistant training program or have two years of experience, must obtain Medical Assistant certification within 18 months of hire. Incumbents hired before March 2021 may be considered grandfathered in terms of education. Should an incumbent obtain the Medical Assistant certification, it would be considered a requirement of their role moving forward. AHA BLS Provider CPR required at hire. Proficiency in basic clinical skills as required by specialty (i.e. phlebotomy, blood pressure, EKG, injections) required. Knowledge of policies and procedures related to infection control, environmental safety, and patient confidentiality required. Minimum of 2 years’ prior experience providing clinical support in a medical office setting preferred. Electronic Medical Records experience preferred. As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. ‎ Required Physical Requirements: Constant (67-100% of workday) walking, standing, use of arms and hands; frequent (34-66% of workday) bending, stooping, kneeling, and squatting; ability to lift 35 lbs.; ability to push and pull 20 lbs.; auditory and visual skills to include color determination; ability to work in confined spaces; ability to reach above/overhead. Mental Requirements: Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team. Capacity to cope with difficult situations. Ability to tolerate irregular hours including evenings, nights, and weekends. Environmental Requirements and Exposure Hazards: Potential risk of exposure to radiation and toxic chemicals. Potential for exposure to bloodborne pathogens; must be able to wear appropriate personal protective equipment. *Clinical positions in Mary Washington Home Health and/or Hospice must also meet driving requirements. “It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.” ‎

Medical Assistant (MA)-GME Family Medicine-Full Time Days

Mary Washington Healthcare Fredericksburg, VA

CMA

Full-time

1 week ago

Procedure Technician - Certified Medical Assistant (CMA), MWMG-Spine & Rehabilitation - Full Time Days

Mary Washington Healthcare Fredericksburg, VA

Start the day excited to make a difference…end the day knowing you did. Come join our team. *** Hired as a CMA - Train for the Procedure Technician. Job Summary: The Procedure Technician controls patient flow for providers, obtains and documents patient vitals, and performs other patient care and clerical duties. Under the direct supervision of a Physician, performs patient care and delivers therapeutic interventions in a proficient, age specific manner. Duties and responsibilities are performed according to standards outlined in the competency-based evaluation tool. This position is responsible for specific scrub duties in conjunction with policies, procedures and objectives of the procedure room/fluoroscopy suite. ***The typical training period for this position is 6-12 months.*** As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. **** Please note that you will be hired as a CMA- then a fter successful completion of the mandatory competencies / training you will be moved to the Procedure Technician role.**** Essential Functions & Responsibilities: Greets and escorts patients to exam room in a timely and courteous manner. Reviews patient chart to ensure all reports and results required by provider are available prior to exam/treatment. Obtains reports and results as required. Obtains and documents patient chief complaint and patient vitals (height, weight, BP, fingerstick, etc.) Reviews patient-supplied history forms for completeness. Queries to obtain missing information within parameters established by supervising provider. Assists providers with examinations, diagnostic procedures, and treatments. Adheres to infection control/safety guidelines, and confidentiality policies. Displays adequate working knowledge of interventional pain procedure to assist and participate effectively as a procedure room member. Implements, prioritizes, and communicates safe therapeutic care for the patient throughout the patient’s procedure experience. Maintains and prepares the Procedure Room for interventional procedures. Obtains and sets up sterile field with appropriate instruments, supplies, and equipment. Performs under the direction of the physician during procedures to position and prep the patient, drape the sterile field, and pass instrumentation. Follows aseptic technique when opening sterile supplies and maintains highest standard of sterile techniques during procedure. Prepares instruments for terminal sterilization after use. Assists the physician during procedures. Performs proper handling of sharps on the sterile field. Demonstrates knowledge of medications and proper labeling of all solutions on sterile field. Maintains and properly cares for equipment and supplies. Maintains physician’s preference cards. Assists with room turnover. Achieves infection control with adherence to the surgical attire and aseptic technique. Provides safe environment for the patient to include: Confirms patient identification and correct site by participation in “Time Out” prior to start of procedure. Disposes of medical waste suitably. Handles sharps appropriately to prevent exposures. Demonstrates knowledge about medications on the sterile field and labels all solutions appropriately. Assists with advanced spine/pain procedures, including the operation of the fluoroscopy machine (within scope of practice), under the direct supervision and in the presence of a physician/provider. Adherence to all operating and safety procedures set forth by the Virginia Department of Radiation Protection (includes usage of individual dosimeter). Communicates with patients regarding provider advice, instructions, and/or results within scope of training. Documents all activities/interventions, patient/family responses, medication prescribed, fluoroscopy times, etc., in the medical record. Performs patient support duties under the direction of a licensed clinical professional, which may include, but are not limited to: Performs venipuncture Collects and labels specimens Collaborates with the care team in formation of the patient’s plan of care to achieve desired outcomes. Collects and labels specimens Uses effective communication and team skills to provide good internal and external customer service. Notifies supervisor of team member counseling issues as appropriate. Ensures exam/procedure room is appropriately supplied and set up to accommodate encounter based upon reason for patient visit. Orders and maintains appropriate amounts of patient care supplies for the department. Exhibits accountability for professional growth and continuing education requirements. Participates in educational programs and experience to broaden individual knowledge base. Works toward cost containment by eliminating wasted resources. Participates in the orientation of new hires. Performs other duties as assigned. Qualifications: Medical Assistant Certification required. American Heart Association CPR certification required. Successful completion of fluoroscopy competency and sterile competency checklists as determined by supervising physician once internal training is completed. Proficiency in basic clinical skills as required by specialty (i.e. phlebotomy, blood pressure, EKG, injections, autoclaving instruments). Knowledge of policies and procedures related to infection control, environmental safety, and patient confidentiality. Previous sterile technique experience preferred. Minimum of 2 years’ prior experience providing clinical support in a medical office setting preferred. Electronic Medical Records experience preferred. As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. ‎ Required Physical Requirements: Constant (67-100% of workday) walking, standing, use of arms and hands; frequent (34-66% of workday) bending, stooping, kneeling, and squatting; ability to lift 35 lbs.; ability to push and pull 20 lbs.; auditory and visual skills to include color determination; ability to work in confined spaces; ability to reach above/overhead. Mental Requirements: Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team. Capacity to cope with difficult situations. Ability to tolerate irregular hours including evenings, nights, and weekends. Environmental Requirements and Exposure Hazards: Potential risk of exposure to radiation and toxic chemicals. Potential for exposure to bloodborne pathogens; must be able to wear appropriate personal protective equipment. “It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.” ‎

CMA

Full-time

2 weeks ago

Medical Assistant (Radiology)-Full Time Days/Evenings

Mary Washington Healthcare Fredericksburg, VA

Start the day excited to make a difference…end the day knowing you did. Come join our team. Job Summary: The Medical Assistant controls patient flow for providers, obtains and documents patient vitals, and performs other patient care and clerical duties. Essential Functions & Responsibilities: Greets and escorts patients to exam room in a timely and courteous manner. Reviews patient chart to ensure all reports and results required by provider are available prior to exam/treatment. Obtains reports and results as required. Obtains and documents patient chief complaint. Obtains and documents patient vitals (i.e., height, weight, BP). Ensures exam/procedure room is appropriately supplied and set up to accommodate encounter based upon reason for patient visit. Reviews patient-supplied history forms for completeness. Queries to obtain missing information within parameters established by supervising provider. Assists providers with examinations, diagnostic procedures, and treatments. Assists Physician with patient biopsy cases (limited to preparing patient, explaining procedure, and getting supplies). Starts IVs. Draws blood and/or assists in obtaining other specimens. Prepares and routes specimen(s) to laboratories; utilizing in-house services whenever appropriate; following verification of patients’ insurance. Demonstrates competence in medication management and administration (within scope of practice). Administers IM Medications as approved by the MWHC Policy, and ordered by the Physician and directed by the professional nursing/clinical staff. Documents all activities/interventions, patient/family responses, medication prescribed, etc., in the medical record. Communicates with patients regarding provider advice/instructions within scope of training. Adheres to infection control/safety guidelines, and confidentiality policies. Phones in prescriptions to pharmacies based upon provider’s written orders. Provides results and other information to patients as specifically directed by provider. Assists patient with the scheduling of future appointments, surgeries, and/or diagnostic testing, as necessary. The Medical Assistant is not authorized to interpret reports or results or independently dispense medical advice to patients. Performs other duties as assigned. Qualifications: Medical Assisting Certification or three years’ experience as a Medical Assistant (eq. Army Medic, Navy Corpsman, EMT) required. All non-certified Medical Assistants will be required to obtain their certification within 18 months of hire. American Heart Association CPR certification required. Proficiency in basic clinical skills as required by specialty (i.e. phlebotomy, blood pressure, EKG, injections) required. Knowledge of policies and procedures related to infection control, environmental safety, and patient confidentiality required. Minimum of 2 years’ prior experience providing clinical support in a medical office setting preferred. Electronic Medical Records experience preferred. As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. ‎ Required Physical Requirements: Constant (67-100% of workday) walking, standing, use of arms and hands; frequent (34-66% of workday) bending, stooping, kneeling, and squatting; ability to lift 35 lbs.; ability to push and pull 20 lbs.; auditory and visual skills to include color determination; ability to work in confined spaces; ability to reach above/overhead. Mental Requirements: Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team. Capacity to cope with difficult situations. Ability to tolerate irregular hours including evenings, nights, and weekends. Environmental Requirements and Exposure Hazards: Potential risk of exposure to radiation and toxic chemicals. Potential for exposure to bloodborne pathogens; must be able to wear appropriate personal protective equipment. *Clinical positions in Mary Washington Home Health and/or Hospice must also meet driving requirements. “It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.” ‎

CMA

Part-time

2 days ago

Radiology Assistant-PRN Day/Evenings

Mary Washington Healthcare Fredericksburg, VA

Start the day excited to make a difference…end the day knowing you did. Come join our team. Job Summary: The Radiology Assistant performs patient-related clerical, maintenance, and direct patient care activities including assisting, transporting, preparing, and observing patients to facilitate safe, effective, and confidential patient care. The Radiology Assistant also provides environmental and technical support including room and equipment preparation/set-up for procedures, and clean-up of room/equipment after a procedure is completed. Essential Functions & Responsibilities: Greets all patients, visitors, family members, physicians, and Associates in a courteous and professional manner. Addresses customers’ needs efficiently, effectively, and confidentially. Transports patients safely and effectively by wheelchair or stretcher using side rails, safety straps, and locks as appropriate. Exercises caution with regards to oxygen tanks and other medical devices. Observes/monitors patients for comfort, safety, and mental and physical status while transporting and while in exam room. Alerts technologist, physician, or supervisor of patient problems or concerns. Recognizes equipment or patient problems and brings to attention of technologist, physician, or supervisor as appropriate. Prepares procedure rooms for examinations or procedures by obtaining required instruments, supplies, and equipment, and assisting in the creation and maintenance of a safe and orderly environment. Keeps non-compatible equipment/devices out of scanner room (MRI). Cleans exam rooms and equipment after procedures to prepare for next patient. Prepares patients for procedures per department standards and protocols, ensuring adherence to proper identification checks. Assists during procedures as requested and performs technical and limited patient care activities under the direction of a technologist, nurse, physician extender or physician. Maintains an adequate inventory of supplies and materials by reporting inventory depletion and restocking to ensure their continued availability and non-interruption of services. Adheres to departmental policies, procedures, standards, and protocols to ensure effective departmental operations and quality patient care. Demonstrates a high degree of knowledge and understanding of modality services/activities. Maintains a safe environment for patients, personnel, and visitors by requiring and supporting the establishment, maintenance, and education of an effective safety management program. Adheres to safety practices for staff, patients, and self. Remains proficient in the use Radiology/Information Management systems as needed. Participates in Performance improvement activities. Performs other functions as directed to assist and support the Technologist. Performs other duties as assigned. Additional Responsibilities for Medical Imaging of Fredericksburg, LLC (MIF): Conducts appointment confirmation calls to patients which may include payment information, exam preparation/screening (MRI questionnaire, as appropriate), and directions to facility. Monitors patient schedules, workflow and activities. Provides updates and follow-up to staff and patients/family on activities and delays. Collects films/CDs, obtains comparison films, screens patients prior to exam per modality guidelines, QCs patient schedules for exam correctness and patient orders, dresses patients appropriately for the exam being performed, and contacts physician offices to obtain missing orders. Reports, records, and files patient and procedural data to document department operations and facilitate billing for services. Performs venipuncture on patients of all ages following laboratory protocol for iStat and I.V. procedures under the direct supervision of Radiologist/Technologist (required within 90 days of hire). Assists with changing MRI coils during MRI procedures. MIF Mammography and Ultrasound (ICW-Women’s Imaging) Assists with monitoring the schedule for ultrasound and/or mammography procedures, ensuring the appropriate orders are scanned into the EMR and the appointment sequencing and length are correct. Provides patient with applicable medical history questionnaire. Adheres to radiation safety practices for staff, patients, and self, as needed; including principles of time, distance, and shielding when possible. Transports biopsy specimens to the courier pick-up location. NOT required to perform venipuncture. Qualifications: High school diploma or equivalent required. BLS certification required. Previous experience in a patient care setting preferred. As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. ‎ Required Physical Requirements: Constant (67-100% of workday) use of arms and hands; frequent (34-66% of workday) standing, walking, sitting; occasional (0-33% of workday) bending and squatting; ability to lift 35 lbs.; ability to push and pull up to 20 lbs.; auditory and visual skills to include color determination Mental Requirements: Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team. Capacity to cope with difficult situations. Ability to tolerate irregular hours including evenings, nights, and weekends. Environmental Requirements and Exposure Hazards: Risk of exposure to radiation and toxic chemicals. Potential for exposure to bloodborne pathogens; must be able to wear appropriate personal protective equipment. For MRI Associates: Must complete MRI Associate screening and be approved to work in the MRI environment (Zones 3 & 4) at all times. “It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.” ‎