RN - Clinical Operations Education Supervisor

JOB PURPOSE: The Clinical Operations Education Supervisor is integral in planning, managing, and overseeing the operations of clinical education within El Rio Health. This position is responsible for developing, managing, and monitoring clinical education, including onboarding and ongoing professional development projects to accomplish goals for clinical and operational training in collaboration with interdisciplinary teams. The Clinical Operations Education Supervisor focuses on collaboration with and inclusion of subject matter experts to develop and implement onboarding and ongoing professional development to include an annual education plan and competency development.

This position manages the development, implementation, and evaluation of clinical education strategies needed to meet the mission and vision of El Rio Health Centers. This position is responsible for executing learning solutions to ensure employee competency, quality, and operational efficiency, using El Rio operating model for continuous improvement and in collaboration with organizational development, quality, compliance, and information technology teams. This role participates in the efforts for broad integration of a continuous learning culture, in collaboration with key members of Clinical Operations and HR/Organizational Development teams. The Clinical/Operations Education Supervisor leads the clinical education team in creating learning initiatives, consultation services, and design under the direct supervision of the regional director. The Clinical/Operations Education Supervisor expertly applies evidence-based teaching principles and best practice standards for teaching, learning, and clinical practice, driving a culture of learning that leads to innovation.

Essential Job Functions:

• · Responsible for clinical education operations including development, clinical orientation curriculum development, ongoing clinical education curriculum, budgeting, staffing, recruitment, and retention of staff.
• · Develops, implements, and evaluates new employee clinical education, annual competencies and needed revisions to education as workflow and services change.
• · Manages assigned program development and implementation from the Clinical/Operations team.
• · Partners with the Human Resources Organizational Development team to design educational modules, tools, and resources for clinical team members.
• · Assesses ongoing educational needs of clinical staff and clinical leadership on an annual basis or as needed.
• · Completes operations by:
• o Organizing workflow to accomplish established objectives.
• o Delegating responsibility
• o Evaluating subordinates effectively
• o Implementing productivity standards
• o Resolving operations problems
• o Maintaining reference manuals
• o Administering necessary discipline
• · Provides information to leadership, supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person as deemed most effective and appropriate.
• · Assists the manager in organizing, planning and implementing strategy clinical and operational strategies.
• · Maintains staff by recruiting, selecting, orienting and training employees; provides personal growth opportunities to staff.
• · Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
• · Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• · Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Minimum Education and Experience:

· Bachelor’s Degree in Nursing from an accredited college or university.

· Three (3) years’ experience in operations, clinical or healthcare environment.

· Three (3) years’ experience in education consultation or support.

· Three (3) years’ of supervisory experience; preferably in a Healthcare environment.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

· Current Registered Nurse license in good standing from the Arizona Board of Nursing.

· Current certification in Basic Life Support (BLS) for health care providers.

· Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.

· Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

· Master’s Degree in Nursing or a related field from an accredited college or university.

· Five (5) years’ experience in clinical/nursing education to include curriculum development, program evaluation, and evidence-based teaching.

· Five (5) years’ of supervisory experience; preferably in a Healthcare environment.

· Experience in an integrative health care system (clinical, behavioral health, dental) and/or in a Federally Qualified Health Center.

· Experience effectively utilizing information systems, software, and technologies to design, develop, and deliver learning modules.

· Bilingual in English and Spanish with the ability to speak, read and write in both languages.

Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.

 El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date.

 All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045).

 All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

 El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.