Regional Ambulatory Registered Nurse (RN), Healthworks, Full-Time (Day Shift)

Job Description: 

Location: Lancaster, PA 

Schedule: Full-Time, Day Shift. Monday, Wed, Thurs 730-430p Tues 9-6 Fri 730-2

Summary:

• Position Summary: This position will provide support to a primary care region of practices, to include providers, nurse supervisors, clinical support staff and patients who fall under the auspices of the LGHP Lancaster General Health Physicians and or partnering practices. This position is responsible for the planning, coordination, and implementation of standardized policies and workflows in accordance with strategic operational objectives, as well as coaching, educating, and training supervisors and staff in the clinical implementation of the provision of care. This patient-centered position positively influences the adoption, process improvements and implementation of nursing practice across the region. This role serves as the subject matter expert with respect to clinical procedures and workflows and provides coaching, consultation, and assistance with project implementation across the region, supporting nurse supervisors and clinical staff. This role functions as a liaison between the clinical staff, clinicians, and practice leadership within the region.
• PRIMARY FUNCTIONS - JOB DUTIES: The percentage of time spent performing primary functions is 90%. Qualified individuals must have the ability - - with or without reasonable accommodation - - to perform the following duties:
• In conjunction with the regional practice leadership team, plans, coordinates, and supports the implementation of the care delivery models, including Patient Centered Medical Home, as dictated by the strategic priorities of the organization.
• Assists practices in planning, coordinating, and administering activities of the Care Delivery Models to include developing and implementing related forms, policies, procedures, processes, workflows, and systems.
• Provides support to regional nurse supervisors in clinical settings work area through teaching, mentoring, coaching, and advising. Serves as a resource to various departments, groups, individuals, and entities within the organization. Operates in a train the trainer function, coaching and mentoring nurse supervisors and the clinical teams if needed.
• Participates and assists in the facilitation of the department’s orientation program both at the Department and unit level.
• Meets with key representatives from the department on an as-needed basis to assess effectiveness of clinical, educational, and leadership initiatives.
• Solicits feedback from constituents regarding effectiveness of learning experience and behavioral outcomes after the learning experience.
• Performs frequent environmental scan of assigned units work areas and recommends educational programming opportunities new classes, content, experiences, etc to meet the needs of employees. Seeks the customer’s input and needs by staying aware of and knowledgeable about technical and organizational changes.
• Collaborates with stakeholders to determine educational needs competencies related to department specific PI and assists in analysis of human performance beyond educational domains.
• Understands and collaborates on key departmental outcomes associated with consultation, education, coaching, and other significant activities as they relate to quality care outcomes, procedures, and workflows in alignment with service line and nursing department goals.
• Develops appropriate communication methods inside and outside the department to address issues, provide follow-up, negotiate, and evaluate organizational issues.
• Identifies opportunities for personal development, methods to achieve this end, shares knowledge with peers and colleagues, and is current with trends in areas of responsibility.
• Collaborate with other education and organization staff to provide seamless educational services including formal courses, consultation, orientation, and individual coaching.
• Participates in developing orientation, education and training for new employees. Provides and implements on-going continuing education and training for existing staff as needed and is responsible for ensuring all staff complete annual competencies within the designated timeframe. Plays an active role in the growth and development of supervisors and staff.
• Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of patient and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness. Communicates with all customers including providers, office staff, patients and fellow employees in a professional manner while keeping customer service a top priority.
• In collaboration with management, oversees all care coordination activities performed by the clinical staff in the team based care model in the region. Assist in implementing, monitoring and actively participating in performance improvement initiatives to improve overall patient experience and quality of care.
• In collaboration with Practice Manager or Nurse Manager Supervisor, participates in annual performance evaluations for assigned staff.
• Communicates with supervisors and staff on a regular basis to keep them informed of any new information, processes or procedures.
• Attends and actively participates in a variety of meetings including but not limited to practice staff meetings and Nurse Supervisor meetings.
• Identifies, facilitates, and measures improvement opportunities within LGHP using LEAN methodology.
• Compiles and analyzes data and prepares reports as necessary.
• Works together with other staff members on projects, determining scope, timeline for implementation and outcomes, ensuring internal external customer needs are met.
• Participates in region - wide planning to implement clinical transformation to include interdisciplinary partnership councils.
• SECONDARY FUNCTIONS - JOB DUTIES: The percentage of time spent performing secondary functions is 10%. The following duties are considered secondary to the primary duties listed above:
• Maintains liaison with other programs, offices and departments such as LGHP Quality Program personnel, to coordinate program.
• Ensures open communication regarding patient interactions with providers and office staff.
• Other duties as assigned by management.
• EDUCATION KNOWLEDGE REQUIREMENTS
• SPECIFIC EDUCATION, CERTIFICATION, AND LICENSURE:
• MINIMUM REQUIRED QUALIFICATIONS:
• Current licensure as a Registered Nurse, issued by the PA State Board of Nursing required.
• Bachelor of Science in Nursing BSN preferred.
• Three 3 years of clinical experience
• One 1 year supervisory experience
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.
• ESSENTIAL JOB-RELATED EXPERIENCE:
• Excellent written and oral communication and organizational skills.
• Ability to work effectively with numerous department and administrative levels.
• Strong degree of flexibility.
• Excellent public speaking skills.
• Computer skills.
• PREFERRED JOB-RELATED EXPERIENCE:
• Experience with Process Improvement tools techniques PDSA, Lean, Six Sigma
• Mathematical abilities.
• Ability to work with spreadsheets.
• GENERAL EDUCATION - LANGUAGE ABILITY: The following levels of ability are necessary to deliver, understand, and apply language:
• Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
• Ability to prepare business letters, proposals, summaries, and reports; using prescribed format and conforming to all rules of punctuation, grammar, diction, and style; using all parts of speech.
• Ability to make comprehensive presentation; participate in formal debate; communicate extemporaneously; communicate before an audience with poise, using correct English.
• GENERAL EDUCATION - MATHEMATICS ABILITY: The following levels of ability are necessary to understand mathematical concepts and apply them to problem-solving situations.
• Ability to add, subtract, multiply, and divide all units of measure.
• Ability to perform the four operations with like or common decimal fractions.
• Ability to compute rate, ratio and percent.
• Ability to draw and interpret bar graphs.
• Ability to perform arithmetic operations involving all American monetary units.
• EQUIPMENT USAGE REQUIREMENTS: MACHINES, EQUIPMENT, TOOLS, SOFTWARE: To perform the essential duties of the position, use of the following machines, equipment, tools, and software is customarily required:
• Machinery Equipment: telephone, computer, copier, printer, FAX
• Tools: office supplies
• Software: word processing
• PHYSICAL REQUIREMENTS: Degree of physical exertion is light moderate, exerting up to 20 pounds of force occasionally, and or up to 10 pounds of force frequently, and or a negligible amount of force constantly to move objects.
• BODY POSITION AND MOVEMENT: The following positions or movements are typical of the job:
• SITTING is done frequently. WALKING is done frequently. STANDING is done frequently. CLIMBING is done seldom. REACHING Extending out and retrieving objects outside immediate range is done frequently. PUSHING To press against something with substantial steady force in order to thrust forward, downward, or outward is done seldom. PULLING To exert a considerable force in order to draw, drag, haul, or tug objects in a sustained motion is done seldom. LIFTING To raise objects from a lower to a higher position or moving objects horizontally from position to position is done occasionally. END-RANGE MOTION To fully extend or retract a bodily part or joint to its maximum range in order to reach, push, pull, lift, or otherwise perform job functions is done occasionally. STOOPING CRAWLING To lower the body to floor level, and move about with agility is done seldom.
• VISUAL REQUIREMENTS: Considerations include color, depth perception and field of vision .
• The job requires a good sense of vision with or without correction necessary to distinguish like objects from one another, to scan fields of data and select numbers or characters, and or to detect and visually follow moving objects.
• AUDITORY HEARING REQUIREMENTS: Examples of the types of sounds that must be heard, and the reason they must be heard, are listed below:
• SOUND PURPOSE
• voices to converse, communicate
• telephone ringing to answer incoming calls
• pager to respond to calls
• alarms to warn of an emergency
• SUPERVISORY RESPONSIBILITY: Position does not require formal supervisory responsibility.
• WORKING CONDITIONS: Exposure to hazardous conditions materials is negligible.
• SUMMARY STATEMENT: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.