Director of Clinical Reimbursement Education

apartment Hill Valley Healthcare Corporate location_onAmherst, VA 24521, US

Now Hiring: Director of Clinical Reimbursement Education

Type: Full-Time | Industry: Skilled Nursing / Long-Term Care

Do you have a passion for education, clinical excellence, and driving reimbursement accuracy? We’re looking for a Director of Clinical Reimbursement Education to lead, inspire, and educate our clinical teams across skilled nursing facilities. If you're a strategic thinker with a deep knowledge of MDS, reimbursement systems, and compliance regulations—this could be your next big move.

What You’ll Do:

As our Director of Clinical Reimbursement Education, you’ll play a vital role in:

Designing and delivering engaging educational programs on clinical reimbursement and regulatory compliance.
Training facility-based and regional clinical staff in accurate MDS assessments, documentation practices, and interdisciplinary collaboration.
Conducting on-site and remote audits to ensure documentation and billing accuracy.
Serving as a go-to resource for clinical and administrative staff on reimbursement-related issues.
Staying ahead of federal, state, and local policy changes—and making sure our team does too.

Key Responsibilities:

Lead impactful training sessions and workshops for clinical teams.
Evaluate and refine educational programs to ensure effectiveness.
Support staff development through guidance, mentoring, and expert insight.
Foster a culture of compliance, accuracy, and resident-centered care.
Collaborate with cross-functional departments to integrate education with operational goals.

What We’re Looking For:

Education: Degree in Nursing, Healthcare Administration, or a related field.
Experience: 5+ years in clinical reimbursement, with at least 2 years focused on education/training.
Skills:
- Strong knowledge of PDPM, MDS, and regulatory frameworks.
- Dynamic leadership and training abilities.
- Excellent communication and interpersonal skills.
- Tech-savvy with tools for education and compliance tracking.
- Detail-oriented with great multitasking and organizational abilities.

You’ll Work With:

Facility and regional clinical staff
Residents and their families
Vendors, inspectors, surveyors, and corporate leadership

Why Join Us

Make a real impact on patient outcomes and operational success.
Be part of a mission-driven organization that values teamwork, integrity, and resident dignity.
Enjoy a collaborative environment where your expertise shapes the future of skilled nursing care.

Ready to Lead and Inspire

Apply today and help elevate clinical education and reimbursement excellence across our organization.

We are committed to maintaining a diverse and inclusive workplace. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for our job opportunities.

Share this job

Related Jobs

Home Health

Full-time

Home Health Nurse- RN

apartment Carilion Clinic location_onLexington, VA

Employment Status: Full time Shift: Day/Evening (United States of America) Facility: 100 Spotswood Dr - Lexington Requisition Number: R149476 Home Health Nurse- RN (Open) How You’ll Help Transform Healthcare: As part of the health care team, the Home Health Nurse assumes primary accountability for nursing coordination and provision of individualized care for patients of all ages. Utilizes delegation and critical thinking skills to provide quality service through a team oriented, collaborative approach to patient care. This is a full-time on call time weekend position. Company equipment, mileage reimbursement. Sign on bonus eligible up to $30K**. Rotate holidays. Works independently in a variety of home settings. As part of the health care team, the Home Health Nurse assumes primary accountability for nursing coordination and provision of individualized care for patients of all ages. Utilizes delegation and critical thinking skills to provide quality service through a team oriented, collaborative approach to patient care. Assesses, plans, implements, and evaluates patient care in order to achieve optimum patient outcomes for patients of all ages as appropriate to service area. Age specific admission and ongoing assessments are completed, documented and used to develop a plan of care. Collaborates with members of the health care team/patient/family to develop, implement, and evaluate an age-specific interdisciplinary plan of care. Revises plan according to changes in patient status. Treatments and medications for patients of all ages are accurately administered and documented utilizing automated computer systems, including electronic medical records. Patient/family (caregiver) educational needs are identified in a timely manner, incorporated into the plan of care, implemented and documented appropriately. Determines and performs within clinical, leadership, and/or education pathways to support (direct/indirect) evidenced based, quality patient care service and performance improvement. Exhibits clinical expertise in rapidly changing circumstances. Plans strategies to reduce length of stay, turn around time, resource consumption and improve patient outcomes. Functions as role model for clinical practice to coworker, students, and physicians. Manages resources, establishes priorities, and modifies environment to meet patient care needs. Completes manager/director predetermined projects within specified time frame and according to preestablished guidelines. Uses problem-solving methods to facilitate resolution to patient and personnel situations that present in the work area. Takes an active role in the orientation of new employees. Interacts with patients, families, visitors, and all members of the health care team to develop, coordinate, and manage the plan of care. Delegates and oversees delivery of patient care. Maintains patient, staff and customer confidentiality. Demonstrates knowledge of the principles of life span growth and development and assesses data reflective of the patient’s status. Interprets the appropriate information needed to identify each patient’s requirements relative to his or her age specific needs and provides care according to departmental policies and procedures. May be exposed to infectious diseases, bio-hazardous and hazardous materials, including regulated medical wastes, and combative patients. Work is performed in a patient care environment and is often fast-paced, requiring use of prioritization skills. Physical requirements include: lifting, prolonged periods of standing, bending, pushing, pulling, reaching, walking, etc. May be asked to provide care at other Carilion facilities to meet patient needs. Some positions may be required to take call. Supports the Culture of Excellence and actively practices the Carilion Clinic Mission, Values, and Guiding Principles. Some positions may be required to take call. Career Advancement Program: RNs are eligible to participate in the Career Advancement Program (CAP) to attain various levels of advancement. Levels are determined by achievements as outlined in the CAP Scoring Sheet, which is part of the RN performance appraisal. What We Require: Education: Graduate of school of professional nursing. Experience: One (1) year experience in hospice, home health, oncology, or medical surgical nursing required. Licensure, certification, and/or registration: Currently licensed as Registered Nurse in the Commonwealth of Virginia. For Home Health, must have valid Virginia Drivers License and pass a Criminal Record Check as per Virginia state law. Life Support: AHA BLS-HCP required. Other Minimum Qualifications: Must successfully complete orientation and competency requirements. Keyboarding skills required for automated computer systems, including electronic medical records. Must be able to meet essential job functions. This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Recruiter: Chris Fitzgerald Recruiter Email: cdfitzgerald@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. T hat’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Virgin Pulse Discounts on childcare Continued education and training

Per Diem

RN - Emergency Department - Rockbridge - Nights

apartment Carilion Clinic location_onLexington, VA

Employment Status: Variable / Flex Shift: Evening/Night (United States of America) Facility: 1 Health Cir - Lexington Requisition Number: R156838 RN - Emergency Department - Rockbridge - Nights (Open) How You’ll Help Transform Healthcare: What makes our Emergency Department a critical resource to the community we serve? We offer: • Safe working environments • Supportive leadership, interprofessional teams and an innovative learning environment • Loan Assistance Stipend • Educational and professional development opportunities • Career Advancement Program (CAP) • Opportunities for professional advancement, shift differential, comprehensive benefits, and flexible schedules About Carilion Rockbridge Community Hospital (CRCH) ED, located in Lexington, VA: • 16 bed Emergency Department & Critical Access Facility • 12,000 annual ED visits This position is full time working nights with every other weekend and holiday rotation. As a registered nurse, you are expected to consistently deliver the best in care and customer service and demonstrate respect, dignity, kindness and empathy in each encounter with our patients, their families, visitors, and with each other. As part of the health care team, RNs assume primary accountability for nursing coordination and provision of individualized care for patients of all ages. The registered nurse also utilizes delegation and critical thinking skills to provide quality service through a team oriented, collaborative approach to patient care. Assesses, plans, implements, and evaluates patient care in order to achieve optimum patient outcomes for patients of all ages as appropriate to service area. Age specific admission and ongoing assessments are completed, documented and used to develop a plan of care. Collaborates with members of the health care team/patient/family to develop, implement, and evaluate an age-specific interdisciplinary plan of care. Revises plan according to changes in patient status. Treatments and medications for patients of all ages are accurately administered and documented utilizing automated computer systems, including electronic medical records. Patient/family (caregiver) educational needs are identified in a timely manner, incorporated into the plan of care, implemented and documented appropriately. Contributes to Carilion Clinic’s performance improvement activities. Consistently demonstrates the role of patient advocate, protector of patient’s rights, and provider of psychological/social/cultural support. Applies knowledge of growth and development to appropriately care for patients served. Determines and performs within clinical, leadership, and/or education pathways to support (direct/indirect) evidenced based, quality patient care service and performance improvement. Exhibits clinical expertise in rapidly changing circumstances. Plans strategies to reduce length of stay, turnaround time, resource consumption and improve patient outcomes. Functions as role model for clinical practice to coworker, students, and physicians. Manages resources, establishes priorities, and modifies environment to meet patient care needs. Completes manager/director predetermined projects within specified time frame and according to pre-established guidelines. Uses problem-solving methods to facilitate resolution to patient and personnel situations that present in the work area. Takes an active role in the orientation of new employees. Provides feedback to staff using appropriate communication and documentation. Provides input into practice, environment, and work issues by participating on unit, hospital, and/or system activities which facilitates staff participation/input in decision making. Assists with providing education activities for unit/department. What We Require: Education: Graduate of school of professional nursing of an accredited college or graduate of an approved program eligible to sit for the VA licensure exam. Licensure/Certification: Currently licensed as Registered Nurse in Virginia or eligible to obtain Virginia RN licensure. Life Support: AHA BLS-HCP required. May be required to obtain/maintain BLS, ACLS, PALS, NRP based on specific work unit. Other: Computer skills required for electronic medical record (EPIC). Recruiter: WHITNEY SHELL Recruiter Email: wdshell@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. T hat’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Virgin Pulse Discounts on childcare Continued education and training

ICU

Part-time

RN - ICU - CRBH - Regular Part Time

apartment Carilion Clinic location_onLexington, VA

Employment Status: Part time Shift: Evening/Night (United States of America) Facility: 1 Health Cir - Lexington Requisition Number: R151936 RN - ICU - CRBH - Regular Part Time (Open) How You’ll Help Transform Healthcare: As a registered nurse, you are expected to consistently deliver the best in care and customer service and demonstrate respect, dignity, kindness and empathy in each encounter with our patients, their families, visitors, and with each other. As part of the health care team, RNs assume primary accountability for nursing coordination and provision of individualized care for patients of all ages. The registered nurse also utilizes delegation and critical thinking skills to provide quality service through a team oriented, collaborative approach to patient care. Assesses, plans, implements, and evaluates patient care in order to achieve optimum patient outcomes for patients of all ages as appropriate to service area. Age specific admission and ongoing assessments are completed, documented and used to develop a plan of care. Collaborates with members of the health care team/patient/family to develop, implement, and evaluate an age-specific interdisciplinary plan of care. Revises plan according to changes in patient status. Treatments and medications for patients of all ages are accurately administered and documented utilizing automated computer systems, including electronic medical records. Patient/family (caregiver) educational needs are identified in a timely manner, incorporated into the plan of care, implemented and documented appropriately. Contributes to Carilion Clinic’s performance improvement activities. Consistently demonstrates the role of patient advocate, protector of patient’s rights, and provider of psychological/social/cultural support. Applies knowledge of growth and development to appropriately care for patients served. Determines and performs within clinical, leadership, and/or education pathways to support (direct/indirect) evidenced based, quality patient care service and performance improvement. Exhibits clinical expertise in rapidly changing circumstances. Plans strategies to reduce length of stay, turnaround time, resource consumption and improve patient outcomes. Functions as role model for clinical practice to coworker, students, and physicians. Manages resources, establishes priorities, and modifies environment to meet patient care needs. Completes manager/director predetermined projects within specified time frame and according to pre-established guidelines. Uses problem-solving methods to facilitate resolution to patient and personnel situations that present in the work area. Takes an active role in the orientation of new employees. Provides feedback to staff using appropriate communication and documentation. Provides input into practice, environment, and work issues by participating on unit, hospital, and/or system activities which facilitates staff participation/input in decision making. Assists with providing education activities for unit/department. What We Require: Education: Graduate of school of professional nursing of an accredited college or graduate of an approved program eligible to sit for the VA licensure exam. Licensure/Certification: Currently licensed as Registered Nurse in Virginia or eligible to obtain Virginia RN licensure. Life Support: AHA BLS-HCP required. May be required to obtain/maintain BLS, ACLS, PALS, NRP based on specific work unit. Other: Computer skills required for electronic medical record (EPIC). Recruiter: WHITNEY SHELL Recruiter Email: wdshell@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. T hat’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Virgin Pulse Discounts on childcare Continued education and training

Correctional

Full-time

Registered Nurse #00045: Green Rock Correctional Center

apartment State of Virginia location_onVA

$38.78 - $49.71 / HOUR

Title: Registered Nurse #00045: Green Rock Correctional Center State Role Title: Registered Nurse I Hiring Range: $38.78 - $49.71 Pay Band: 4 Agency: Dept of Corr - Central Admin Location: Green Rock Correctional Center Agency Website: https://www.vadoc.virginia.gov/ Recruitment Type: General Public - G Job Duties $7,500 Sign-On Bonus or up to $10,000 Student Loan Repayment may be available for eligible new hires Provide nursing care within adult institutions by utilizing the nursing process of assessment, planning, implementing, and evaluating institutional patients per the standards of practice. Standard of care is achieved through a multitude of services to include 24-hour nursing care, telemedicine, chronic care clinics, sick call screenings/triage, medication administration, patient education, and basic life supporting/emergency care. Document all pertinent information into the health record while practicing confidentiality and interfacing with other departments on an as-needed basis. Registered Nurses possess the ability to delegate tasks/workload and work hours, days, and locations as assigned. Registered Nurses are capable and available to provide coverage as needed to meet institutional needs. To provide evidence-based nursing care and promote continued competence through education/certification with a focus on correctional nursing. Assignments to other duties or locations may be necessary to meet the clinical and administrative needs of the Department. This is a full-time position with an annual salary range of $80,672 - $103,404. Minimum Qualifications Possess and maintain valid unrestricted Virginia RN license (if you are a recent graduate of a nursing program in VA and not yet licensed, NCLEX-RN Exam must be scheduled at time of application) Certified Basic Life Support (BLS) for health care providers with current certification through American. Heart Association (AHA) or American Red Cross (ARC) is required upon hire Additional Considerations Experience in a correctional setting Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. If selected as a finalist with the VADOC, candidates can expect the following: Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position. Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver’s License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others. Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé. Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé. VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request. VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services. Contact Information Name: Alexandra Helfrecht Phone: (804) 235-1883 Email: Alexandra.Helfrecht@vadoc.virginia.gov In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Correctional

Full-time

Registered Nurse (Part-time) #W0408 : Baskerville Correctional Center

apartment State of Virginia location_onVA

$43 / HOUR

Title: Registered Nurse (Part-time) #W0408 : Baskerville Correctional Center State Role Title: Registered Nurse I Hiring Range: $43.00 / hr. Pay Band: 4 Agency: Dept of Corr - Central Admin Location: Baskerville Correctional Ctr Agency Website: https://vadoc.virginia.gov Recruitment Type: General Public - G Job Duties Provide nursing care within adult institutions by utilizing the nursing process of assessment, planning, implementing, and evaluating institutional patients per the standards of practice. Standard of care is achieved through a multitude of services to include 24-hour nursing care, telemedicine, chronic care clinics, sick call screenings/triage, medication administration, patient education, and basic life supporting/emergency care. Document all pertinent information into the health record while practicing confidentiality and interfacing with other departments on an as-needed basis. Registered Nurses possess the ability to delegate tasks/workload and work hours, days, and locations as assigned. Registered Nurses are capable and available to provide coverage as needed to meet institutional needs. To provide evidence-based nursing care and promote continued competence through education/certification with a focus on correctional nursing. Assignments to other duties or locations may be necessary to meet the clinical and administrative needs of the Department. This is a wage position limited to working no more than 1,500 hours per agency during the 12 month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits. Minimum Qualifications Possess and maintain valid unrestricted Virginia RN license (if you are a recent graduate of a nursing program in VA and not yet licensed, NCLEX-RN Exam must be scheduled at time of application) Certified Basic Life Support (BLS) for health care providers with current certification through American. Heart Association (AHA) or American Red Cross (ARC) is required upon hire Additional Considerations Experience in a correctional setting Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. If selected as a finalist with the VADOC, candidates can expect the following: Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position. Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver’s License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others. Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé. Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé. VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request. VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services. Contact Information Name: James Ritchie Phone: 804-588-2356 Email: Applications submitted via email will not be accepted In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.