Nurse Manager - Virtual Care - On-site

apartment Nemours Children's Health location_onJacksonville, FL, US

Job Description

The Nurse Manager for the Nemours Virtual Care Operations Center provides leadership and operational oversight for systemwide virtual care resources, including nurses, technicians, and support staff. Nemours is leading the way in virtual care, rethinking how and where pediatric care is delivered through innovative models that span inpatient and outpatient settings. This onsite position at the Jacksonville Home Office ensures the safe, efficient, and high-quality delivery of virtual care programs by leveraging a continuous improvement mindset to rapidly implement, evaluate, and optimize services.

On site, M-F, expectation to occasionally travel to Nemours Orlando and Nemours Delaware. Support overnight and weekend admin coverage as part of call model with virtual care leadership team.

The Nurse Manager oversees 24/7 operations within the Virtual Command Center, which supports key programs such as:

Inpatient Monitoring: Hemodynamic surveillance and continuous video observation for patients requiring sitter-level care.
Advanced Care at Home (ACaH): Providing hospital-level care in the home setting.
Other Virtual Care Programs: Including telehealth coordination and emerging models of care.

This leader collaborates with clinical, technical, and administrative teams to maintain Nemours’ standards of safety, quality, and patient experience while driving innovation in pediatric care delivery.

On site, M-F, expectation to occasionally travel to NCH Orlando and NCH DE. Support overnight and weekend admin coverage as part of call model with virtual care leadership team.

Position Responsibilities

Leadership & Staff Management:
Recruit, hire, and supervise virtual care nurses, technicians, and support staff
Develop schedules ensuring 24/7 coverage and manage workloads
Provide coaching, training, and competency validation; conduct regular staff meetings
Operational Oversight:
Ensure adherence to protocols for inpatient monitoring, virtual sitter services, and home-based care programs
Partner with IT and biomedical teams to maintain technology reliability and uptime
Along with senior leadership, monitors expenses and assures compliance with the budget, providing justification for necessary capital and operational expenses
Quality & Safety:
Monitor performance metrics (response times, escalation compliance, patient safety indicators)
Maintain audit readiness and compliance with HIPAA, Joint Commission, and Nemours standards
Continuous Improvement:
Apply Lean and process improvement principles to optimize workflows and program outcomes
Rapidly implement and assess new virtual care initiatives

Position Requirements

Bachelor’s degree in Nursing is required; Master’s is preferred
Current American Heart Association BLS & PALS certification required.
Current RN licensure in the state of Florida is required
Minimum of 5 years of pediatric nursing experience is required; leadership experience is preferred.

About Us

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org .

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