Medical Assistant, Lead

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.  

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Job Roles

• Attends in-services or completes make-up assignments.
• Consistently follows Policies and Procedures to ensure positive patient outcomes.
• Responsible for performing lead duties which may include onboarding of new Medical Assistants, coaching and mentoring staff, and serving as a subject matter expert.
• Collects and handles laboratory specimens appropriately.
• Maintains a clean, organized, and safe clinic environment.
• Prepares patients for examinations and procedures and assists providers as needed.
• Responds to voicemails, routes messages, and returns phone calls in a timely manner.
• Records patient information in Electronic Health Record (EHR).
• May be responsible for administering medications, including injections.
• May be responsible for cleaning, processing, and sterilizing medical instruments.
• Performs waive testing and phlebotomy.
• Actively participates in teaching/training of Medical Assistants as assigned and acts as a resource to other healthcare personnel.
• May support provider productivity by monitoring performance of Medical Assistants.
• Ensures quality standards are consistently met.
• May collaborate with Charge Nurses and clinic operations leadership to develop action plans to improve performance metrics.
• Ensures Medical Assistants are performing within their scope of practice.
• Provides input towards new Medical Assistants 90-day competency assessment.
• Monitors staff performance to ensure regulatory standards are maintained, which include monitoring staff performance to ensure Vaccine Storage and Handling standards are always maintained.
• Ensures on-going training of AIDET, SOC and best practices is provided throughout the department.
• Applies and coaches team and ensures compliance with 5S and continuous improvement projects.
• Monitors and reviews team MA performance report
• Reviews patient care processes with interdisciplinary team for quality care.
• Promotes teambuilding and strong communication between various service lines.
• Keeps sites in compliance with TJC, DH, CHDP, and Medi-Cal Managed Care requirements.
• Works with interdisciplinary team.
• Performs other duties as assigned.

Requirements:

• Medical Assistant diploma from an approved course required
• High School Diploma or GED Equivalent required.
• Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, or Advanced Trauma Life Support, or Advance Resuscitation Training required.
• Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)

• Minimum of 3 years of experience in ambulatory care setting or similar setting highly preferred.
• Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.
• Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
• Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
• Basic organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.
• Bilingual in English/ Spanish preferred.
• Clinical knowledge of medical terminology, medical procedures, CPT, and ICD-9 (10).
• Intermediate knowledge of insurance providers, their portals, and their expectations for authorization approval.
• Intermediate written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language.

Rewards:

Job type: Regular Full Time

Competitive Salary with Excellent Benefits

Retirement Plan with Employer Match

Paid Time Off, Extended Sick Leave and Paid Holidays

Medical/Dental/Vision/FSA/Life Insurance

Employee Discounts and Wellness Programs

We are excited to share that the salary range for this position is:

$28.08 - $32.77

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.