Nurse Navigator

apartment Rezilient Health location_onRaleigh, NC, US

As a Nurse Navigator at Rezilient Health, you will play a critical role in supporting patients, providers, and partners throughout the care continuum. You will lead the clinical onboarding of new contracts, manage complex tasks, coordinate referrals and authorizations, and ensure seamless communication between all stakeholders. Your work will directly impact patient outcomes, operational efficiency, and the overall success of our innovative Cloud Clinic model.

At Rezilient, we’re dedicated to revolutionizing primary and specialty care by delivering convenient, timely, and seamless access to healthcare. Our innovative hybrid CloudClinic model, powered by our onsite team of Medics and virtual Providers fosters a personalized and digital healthcare experience, putting the patient at the center of their care. By leveraging cutting-edge technology, we streamline care delivery, allowing our Providers to focus on patient well-being, and we continuously expand our specialty services to provide the most comprehensive and convenient healthcare possible.

Care Navigation & Patient Advocacy

Coordinate and manage patient referrals, including high-priority cases, ensuring timely follow-up and resolution of health concerns.
Serve as a patient advocate by facilitating communication between patients, families, providers, and payers to optimize health benefits.
Communicate proactively with patients to provide updates, answer questions, and accommodate preferences related to referrals, orders, and care navigation.
Identify and address barriers to care (e.g., transportation, financial, language, or health literacy challenges) and proactively support development of solutions to ensure patients receive timely, appropriate services.
Maintain organized, accurate, and detailed records of all care coordination activities in accordance with HIPAA and all applicable privacy regulations.

Care Coordination & Prior Authorizations

Lead and manage prior authorization processes end-to-end, including peer-to-peer reviews, insurance rebuttal letters, single case agreements, and coordination with plan representatives.
Facilitate the retrieval and secure transfer of medical records from previous specialists, manage release of information forms, and ensure all necessary documentation is available for patient care.
Conduct comprehensive insurance benefit reviews for employer plans, documenting coverage for preventative services, behavioral health, specialty care, and pharmacy needs.
Monitor and track the status of authorizations, referrals, and orders to ensure timely completion.
Navigate provider orders based on patient health plans and insurance networks on behalf of patients.

Stakeholder & Partner Collaboration

Serve as the liaison with point solutions and cost containment partners, ensuring training, logins, and functionality are established.
Collaborate with clinical teams, providers, and external partners to coordinate patient referrals, orders, and procedures in accordance with medical plan benefits and evidence-based guidelines.
Communicate with insurance administrators and healthcare facilities to verify provider participation, coverage, pre-authorization requirements, and scheduling availability.
Build and maintain strong working relationships with internal and external partners to facilitate seamless care transitions.

Process Improvement & Training

Provide input to care coordination workflows, training materials, and standard operating procedures.
Assist in building and maintaining databases of preferred specialty providers for all contracts, ensuring up-to-date and accurate information.

Qualifications

Required:

Nursing degree, RN or paramedic license, or Medical Assistant certification required
Minimum 3 years of experience in care coordination, care and/or case management
Strong knowledge of insurance benefits, prior authorizations, and referral management
Excellent organizational, problem-solving, and communication skills
Demonstrated ability to manage multiple priorities in a fast-paced, evolving environment
Proficiency with EHR systems, payer portals, and standard office software

Preferred:

Certified Case Manager (CCM) certification
Experience in a startup or high-growth healthcare technology environment
Prior experience as a Medical assistant and/or Billing and Coding

This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You’ll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.

Rezilient is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We believe in building a diverse workforce and encourage individuals from all backgrounds to apply.

Share this job

Related Jobs

Psych

Full-time

RN Clinical Nurse II - Behavioral Health

apartment UNC Health location_onSmithfield, NC

Description *This position qualifies for our UNC Health Johnston Incentive Program, which offers up to a $20,000.00 commitment incentive. Please ask your recruiter for more details. Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting. BEHAVIORAL HEALTH DEPARTMENT UNC Health Johnston offers a continuum of behavioral health services to support individuals in crisis. The Behavioral Health Holding area in the Emergency Department provides a safe space for immediate psychiatric evaluation, medication management, and stabilization. The Behavioral Health Triage process ensures patients receive immediate care through timely assessments, medical clearance, and coordination with inpatient psychiatric services. The Behavioral Health Inpatient Unit delivers comprehensive treatment through therapy, education, and personalized care planning, helping patients stabilize, build coping skills, and prepare for safe discharge with ongoing support. Responsibilities: 1. Education - Participates in identifying and meeting learning needs of self. Attends education programs based on identified learning needs. With assistance, uses patient education materials relevant to patient population. Assesses readiness to learn of the patient/family/caregivers. Assesses developmental level of patient and factors affecting ability to learn. 2. Evaluation of Care - Identifies expected patient outcomes. Seeks guidance as needed in revision of plan of care. Participates in discussion with members of the interdisciplinary team in evaluation of patient care. Communicates relevant information to promote continuity of care. 3. Implementation - Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care. Performs bedside point of care testing as required for patient care plan. Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care. Organizes and prioritizes care according to patient/family needs. Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning. 4. Leadership - With assistance, develops goals to promote professional growth or minimize limitations. Achieves goals and objectives within identified time frame or renegotiates with supervisor. Is knowledgeable about activities which facilitate intra/interdepartmental collaboration. Participates in development and achievement of unit goals and performance improvement activities. Effectively uses communication systems. Participates in promoting cost-effective care. Gives feedback to co-workers. Is aware of public policy and regulatory guidelines affecting the health care environment. Promotes a safe, clean and secure hospital environment for all. 5. Patient Assessment - Recognizes data from complex situations to determine priorities for care. Includes appropriate physical, psychosocial, education and safety needs. Synthesizes assessment data into meaningful whole prior to communication to others. Assesses and anticipates discharge needs of individual patients and families. Develops relationships with families that promote their ability to advocate for the patient and their own needs. 6. Planning - Collaborates with patient/family to prepare or update the plan of care. Makes use of available multidisciplinary resources in planning care. Begins to use full range of communication as a means to convey planning. Identifies and addresses cultural and ethnic issues in planning patient care. Demonstrates ability to prioritize tasks for patients with complex problems. 7. Research - Reads journals that contain studies or articles that may be applicable to practice. Brings ideas and questions to the staff at large for assessment of applicability. Other Information Other information: Education Requirements: ● Graduation from a school of professional nursing. Licensure/Certification Requirements: ● Licensed to practice as a Registered Nurse in the state of North Carolina. ● Basic Life Support (BLS) for Healthcare Provider certification Professional Experience Requirements: ● One (1) year of nursing experience. Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: Johnston Health Organization Unit: Behavioral Health IP Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $34.22 - $48.38 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Smithfield Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Psych

Full-time

RN Clinical Nurse II - Behavioral Health

apartment UNC Health location_onSmithfield, NC

Description *This position qualifies for our UNC Health Johnston Incentive Program, which offers up to a $20,000.00 commitment incentive. Please ask your recruiter for more details. Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting. BEHAVIORAL HEALTH DEPARTMENT UNC Health Johnston offers a continuum of behavioral health services to support individuals in crisis. The Behavioral Health Holding area in the Emergency Department provides a safe space for immediate psychiatric evaluation, medication management, and stabilization. The Behavioral Health Triage process ensures patients receive immediate care through timely assessments, medical clearance, and coordination with inpatient psychiatric services. The Behavioral Health Inpatient Unit delivers comprehensive treatment through therapy, education, and personalized care planning, helping patients stabilize, build coping skills, and prepare for safe discharge with ongoing support. Responsibilities: 1. Education - Participates in identifying and meeting learning needs of self. Attends education programs based on identified learning needs. With assistance, uses patient education materials relevant to patient population. Assesses readiness to learn of the patient/family/caregivers. Assesses developmental level of patient and factors affecting ability to learn. 2. Evaluation of Care - Identifies expected patient outcomes. Seeks guidance as needed in revision of plan of care. Participates in discussion with members of the interdisciplinary team in evaluation of patient care. Communicates relevant information to promote continuity of care. 3. Implementation - Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care. Performs bedside point of care testing as required for patient care plan. Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care. Organizes and prioritizes care according to patient/family needs. Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning. 4. Leadership - With assistance, develops goals to promote professional growth or minimize limitations. Achieves goals and objectives within identified time frame or renegotiates with supervisor. Is knowledgeable about activities which facilitate intra/interdepartmental collaboration. Participates in development and achievement of unit goals and performance improvement activities. Effectively uses communication systems. Participates in promoting cost-effective care. Gives feedback to co-workers. Is aware of public policy and regulatory guidelines affecting the health care environment. Promotes a safe, clean and secure hospital environment for all. 5. Patient Assessment - Recognizes data from complex situations to determine priorities for care. Includes appropriate physical, psychosocial, education and safety needs. Synthesizes assessment data into meaningful whole prior to communication to others. Assesses and anticipates discharge needs of individual patients and families. Develops relationships with families that promote their ability to advocate for the patient and their own needs. 6. Planning - Collaborates with patient/family to prepare or update the plan of care. Makes use of available multidisciplinary resources in planning care. Begins to use full range of communication as a means to convey planning. Identifies and addresses cultural and ethnic issues in planning patient care. Demonstrates ability to prioritize tasks for patients with complex problems. 7. Research - Reads journals that contain studies or articles that may be applicable to practice. Brings ideas and questions to the staff at large for assessment of applicability. Other Information Other information: Education Requirements: ● Graduation from a school of professional nursing. Licensure/Certification Requirements: ● Licensed to practice as a Registered Nurse in the state of North Carolina. ● Basic Life Support (BLS) for Healthcare Provider certification Professional Experience Requirements: ● One (1) year of nursing experience. Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: Johnston Health Organization Unit: Behavioral Health IP Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $34.22 - $48.38 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Night Job Location of Job: US:NC:Smithfield Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Med-Surg

Full-time

RN Clinical Nurse II - Medical/Surgical Department

apartment UNC Health location_onSmithfield, NC

Description *This position qualifies for our UNC Health Johnston Incentive Program, which offers up to a $20,000.00 commitment incentive. Please ask your recruiter for more details. Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting. 3rd Floor – Medical/Surgical Third floor Johnston Health, Smithfield is a 33-bed Medical Surgical Unit that serves primarily medical patients, although Pediatric patients are seen occasionally for overnight observation. Third floor nurses will get exposure to wound/wound vac care, tube feedings and tracheostomies and will care for patients with a variety of medical diagnoses, to include: · Pneumonia · Congestive Heart Failure · Abdominal Pain · Altered Mental Status · Chronic Obstructive Pulmonary Disease · Hypertension · Hypotension · Diabetes · Shortness of Breath, among others Full time is 3 12-hour shifts. Our standard shifts are 0645-1915 and 1845-0715 with every other weekend. Holidays are rotated among staff. Each shift is staffed with a charge nurse and nurses are paired with an NA teammate to assist with care. Nurse-to-patient ratios on the unit are typically 1:5 or 1:6. We have a strong team on 3 rd floor Johnston Health Smithfield, and continuously seek ways to improve our processes through our Nurse Council. Our “ONE GREAT TEAM” understands that “It Takes a Village.” Our ideal teammate will be able to work independently, while being committed to working together as a TEAM to provide the excellent care that our patients deserve. Responsibilities: 1. Education - Participates in identifying and meeting learning needs of self. Attends education programs based on identified learning needs. With assistance, uses patient education materials relevant to patient population. Assesses readiness to learn of the patient/family/caregivers. Assesses developmental level of patient and factors affecting ability to learn. 2. Evaluation of Care - Identifies expected patient outcomes. Seeks guidance as needed in revision of plan of care. Participates in discussion with members of the interdisciplinary team in evaluation of patient care. Communicates relevant information to promote continuity of care. 3. Implementation - Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care. Performs bedside point of care testing as required for patient care plan. Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care. Organizes and prioritizes care according to patient/family needs. Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning. 4. Leadership - With assistance, develops goals to promote professional growth or minimize limitations. Achieves goals and objectives within identified time frame or renegotiates with supervisor. Is knowledgeable about activities which facilitate intra/interdepartmental collaboration. Participates in development and achievement of unit goals and performance improvement activities. Effectively uses communication systems. Participates in promoting cost-effective care. Gives feedback to co-workers. Is aware of public policy and regulatory guidelines affecting the health care environment. Promotes a safe, clean and secure hospital environment for all. 5. Patient Assessment - Recognizes data from complex situations to determine priorities for care. Includes appropriate physical, psychosocial, education and safety needs. Synthesizes assessment data into meaningful whole prior to communication to others. Assesses and anticipates discharge needs of individual patients and families. Develops relationships with families that promote their ability to advocate for the patient and their own needs. 6. Planning - Collaborates with patient/family to prepare or update the plan of care. Makes use of available multidisciplinary resources in planning care. Begins to use full range of communication as a means to convey planning. Identifies and addresses cultural and ethnic issues in planning patient care. Demonstrates ability to prioritize tasks for patients with complex problems. 7. Research - Reads journals that contain studies or articles that may be applicable to practice. Brings ideas and questions to the staff at large for assessment of applicability. Other Information Other information: Education Requirements: ● Graduation from a school of professional nursing. Licensure/Certification Requirements: ● Licensed to practice as a Registered Nurse in the state of North Carolina. ● Basic Life Support (BLS) for Healthcare Provider certification Professional Experience Requirements: ● One (1) year of nursing experience. Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: Johnston Health Organization Unit: 3rd Floor Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $34.22 - $48.38 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Night Job Location of Job: US:NC:Smithfield Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

PCU

Full-time

RN Clinical Nurse II - Progressive Care Unit

apartment UNC Health location_onSmithfield, NC

Description *This position qualifies for our UNC Health Johnston Incentive Program, which offers up to a $20,000.00 commitment incentive (4 year commitment) w/ BSN with at least 1 year of nursing experience and up to $16,000.00 commitment incentive (4 year commitment) w/ADN with at least 1 year nursing experience. Or Tuition Loan Forgiveness -up to $25,000 paid over three (3) years Learn more about our UNC Health Johnston Incentive Program here: https://jobs.unchealthcare.org/pages/johnston-incentive-program Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Johnston PCU Department includes 19 intermediate level of care beds. Our team provides high quality care to a variety of patients including but not limited to antiarrhythmic and vasoactive drips, continuous Bi-PAP, and many other treatment modalities. Patients admitted to the Progressive Care Unit are on a continuous cardiac monitor. Ratios for intermediate level of care are 4 patients to 1 nurse. UNC Johnston is a Stroke, Chest Pain and STEMI accredited facility. Our PCU team consists of Registered Nurses, Monitor Techs and Patient Care Assistants that are committed to provide excellent, compassionate, and innovative care for our growing community. Summary: Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting. Responsibilities: 1. Education - Participates in identifying and meeting learning needs of self. Attends education programs based on identified learning needs. With assistance, uses patient education materials relevant to patient population. Assesses readiness to learn of the patient/family/caregivers. Assesses developmental level of patient and factors affecting ability to learn. 2. Evaluation of Care - Identifies expected patient outcomes. Seeks guidance as needed in revision of plan of care. Participates in discussion with members of the interdisciplinary team in evaluation of patient care. Communicates relevant information to promote continuity of care. 3. Implementation - Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care. Performs bedside point of care testing as required for patient care plan. Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care. Organizes and prioritizes care according to patient/family needs. Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning. 4. Leadership - With assistance, develops goals to promote professional growth or minimize limitations. Achieves goals and objectives within identified time frame or renegotiates with supervisor. Is knowledgeable about activities which facilitate intra/interdepartmental collaboration. Participates in development and achievement of unit goals and performance improvement activities. Effectively uses communication systems. Participates in promoting cost-effective care. Gives feedback to co-workers. Is aware of public policy and regulatory guidelines affecting the health care environment. Promotes a safe, clean and secure hospital environment for all. 5. Patient Assessment - Recognizes data from complex situations to determine priorities for care. Includes appropriate physical, psychosocial, education and safety needs. Synthesizes assessment data into meaningful whole prior to communication to others. Assesses and anticipates discharge needs of individual patients and families. Develops relationships with families that promote their ability to advocate for the patient and their own needs. 6. Planning - Collaborates with patient/family to prepare or update the plan of care. Makes use of available multidisciplinary resources in planning care. Begins to use full range of communication as a means to convey planning. Identifies and addresses cultural and ethnic issues in planning patient care. Demonstrates ability to prioritize tasks for patients with complex problems. 7. Research - Reads journals that contain studies or articles that may be applicable to practice. Brings ideas and questions to the staff at large for assessment of applicability. Other Information Other information: Education Requirements: ● Graduation from a school of professional nursing. Licensure/Certification Requirements: ● Licensed to practice as a Registered Nurse in the state of North Carolina. ● Basic Life Support (BLS) for Healthcare Provider certification Professional Experience Requirements: ● One (1) year of nursing experience. Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: Johnston Health Organization Unit: Progressive Care Unit Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $33.88 - $47.91 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Smithfield Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Full-time

Clinical Nurse II-Dermatology

apartment Duke Health location_onChapel Hill, NC

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice https://careers.dukehealth.org/us/en/dhip Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Clinical Nurse II Job Location: 77 Vilcom Center Dr, Chapel Hill, NC Job Summary: We are seeking a Clinical Nurse II in our Dawson Hall clinic located in Chapel Hill, NC to be an integral member of the healthcare team and provide direct and indirect care to patients. Job Duties and Responsibilities: Plan, provide and document professional nursing care in ambulatory settings, utilizing the nursing process, in accordance with physician orders and established policies and procedures, under the supervision of the nurse manager. Able to coordinate “nurse only” visits for biologics and other injectables as well as coordination of “return”, “spot check”, “urgent” and any other type of visit. Daily resource for patients and the unlicensed care providers to triage and assess patient needs and requests that are received via telephone or electronic communication in to the clinic. Delegate tasks and supervise the activities of other licensed and unlicensed care providers while monitoring clinic flow and identifying measures to facilitate the movement of patients through all aspects of their visit. Provides assistance for support staff when needed during procedures, suture removals, and completion of assigned duties Inform Nurse Manager of periods of prolonged delay. Maintains compliance with legal, JCAHO, Infection Control, and professional standards. Monitor and initiate corrective action to maintain the environment of care, including equipment and material resources. 8. Performs and documents monthly medication inspection to remove any expired medications from inventory. Anticipates situations that may need action and acts accordingly, notifying the Nurse Manager/HCA. Participate in own professional development by maintaining required competencies, identifying learning needs, and seeking appropriate assistance or educational offerings. Perform other related duties incidental to the work described herein. Job Eligibility Requirements: Work requires graduation from an accredited BSN or Associate's Degree in Nursing or Nursing Diploma program. All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within seven years of their start date. Twelve months of appropriate clinical experience is required. At a manager's discretion, employees with 6 months of experience who are exceptional performers may be eligible for this level. Must have current or compact RN licensure in the state of North Carolina. BLS required. Job Hours: The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.