Home Care Designated Operations Manager (DOM)

apartment SYNERGY HomeCare location_onConcord, NC, US

Do you:

Excel at leading a team?
Enjoy helping clients and caregivers in the community?
Take charge with a warm smile?

We have an opening for a (DOM) who can answer yes to these questions. At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to lead a team that is caring for a wide variety of people; spanning all ages and all abilities. We are seeking a DOM to join our independently owned and operated national agency.

The DOM reports directly to the franchise owner and is responsible for guiding and coordinating all operations of the SYNERGY HomeCare business. This position includes leadership and management of all areas of the business including Inquiry Management, Intake, Scheduling, Client Care, Human Resources including employee recruitment and retention, Quality Assurance for employees, clients, Marketing, and Sales.

This position entails developing office communication protocols, streamlining administrative procedures, and setting the standards for a client and caregiver-centric office. A vital component of this position is to communicate the agency's mission and vision to ensure our caregivers, clients, family members, and referral partners fully understand the benefits and value of SYNERGY HomeCare's range of services. The DOM will help maintain and grow existing business as well as work with the team to increase our client census. Additionally, the DOM will be responsible for collaborating with the owner to enhance client satisfaction, employee satisfaction and morale, and revenue growth.

Qualifications:

Bachelor’s degree in health or business and two years of supervisory/management experience within home care or licensed health care program preferred
Two years supervisory or management experience in home care or other health-related setting (preferred)
Knowledge of healthcare operations
Possess at least two years experience in healthcare or home care, working with the elderly, disabled, or individuals requiring supportive services
Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc)
Knowledge of scheduling software (AxisCare or similar) or CRM preferred
Knowledge of Care Academy or training platforms preferred
Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills
Well-honed time management skills
Exemplary communication skills, both verbal and written

Benefits:

Competitive salary including Performance Bonus
Paid earned vacation and travel allowances
Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.
401k with employer match
Vision and Dental
Employee Assistance Program

If you would like to join our outstanding team at SYNERGY HomeCare, apply today!

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