Clinic/Clinical Supervisor (MA/LVN)

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!   We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Responsible for providing leadership and supervision of clinic staff, which may include business office, medical assisting and/or clinical staff of an outpatient medical clinic. Duties include coaching, motivating, staffing, evaluating, and training employees. Works closely with Clinic Manager, management team, physicians, staff, and patients assuring satisfaction and efficiency. Serves as a resource for clinical staff and assists with patients as needed.  Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

Clinic Leadership/Competence

• Provides leadership and supervises the business office, medical assisting and/or clinical employees of an outpatient medical clinic.
• Ensures patient safety, quality care, and customer satisfaction.
• Collaborates with the physicians to ensure the staff is meeting their expectations and customer satisfaction is achieved.
• Addresses patient care or service complaints to ensure customer satisfaction.
• Provides adequate resources to ensure that the clinical staff have requisite clinical competencies to perform their jobs.
• Maintains personal competencies for all specialties in assigned clinic.
• Communicates changes and important information to staff.
• Works efficiently with all departments to promote teamwork within the organization.
• On a daily basis interacts with and supports staff and physicians and handles issues or requests as appropriate.
• Attends meetings regularly or sends clinic representation to meeting, and participates on sub-committees as needed.

Staff Management

• Meets staffing requirements as determined by the clinic management team, in a manner that effectively and efficiently meets the needs of the providers and patients.
• Monitors staffing mix and allocation of resources in order to meet demand for services with available staff and recommends changes as appropriate.
• Expected to regularly participate in patient care to meet the needs of the providers and patients.
• Builds communication and teamwork by holding regularly scheduled staff meetings to communicate clinic and/or organizational information.
• Delegates effectively to share responsibilities with others.
• Remains knowledgeable concerning policies and procedures, and implements them in decision making.
• Responsible for performance evaluations, disciplinary actions, staff training and development, promoting teamwork and fostering a positive work environment.
• Maintains records of attendance and, time off requests.
• Interviews prospective employees and communicates with Human Resources throughout the hiring process.
• Works with Learning and Development to coordinate new hire training.
• Coordinates on-site training for new and existing staff members.

Vision Development

• Promotes the organization’s values as demonstrated through personal actions and conduct.
• Participates with management team in developing and working towards individual clinic goals.
• Assists Clinic Manager with implementation of clinic-specific customer service, human resource, and financial goals and objectives consistent with ARC’s strategic plan and goals.
• Role models and communicates organizational goals and values for the staff.

Quality Assurance

• Measures performance by using established standards and tools to evaluate clinic and operational performance of staff.
• Assists Clinic Manager with development and/or implementation of clinic-specific policies, procedures, and programs and monitors adherence to system-wide policies/standardizations.
• Evaluates performance and provides regular feedback to the staff.
• Coordinates with the Clinic Manager and Human Resources to provide and document counseling or discipline, as appropriate.
• Collaborates with Nursing Chairs and Operation Directors regarding matters involving clinical performance issues for licensed staff.

Financial Management

• Collaborates with the Clinic Manager to participate in formulating the clinic's financial decisions, annual budget, and monitoring of expenses.
• Anticipates and manages costs effectively and efficiently.
• Promotes customer satisfaction through efficient processes and employee pride, contributing to overall organizational financial success. 

Other

• Provides support to AHC holiday staffing by working a shift as manager as required by Company policy. Assists with AHC holiday scheduling by discussing and coordinating with staff and communicating with AHC management.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

• Involvement in organizational development through meeting attendance and committee involvement.
• Attends ongoing organizational leadership training to improve leadership and supervisory skills.
• Assumes responsibility for the Clinic operations in the absence of the Clinic Manager as designated.
• Performs other duties as assigned.

QUALIFICATIONS

Medical Assistant (Clinic Supervisor): 

Education and Experience

Required: 

• High school diploma or equivalent.
• Two (2) or more years of experience working in a healthcare related facility.

Preferred:

• Associate’s or Bachelor’s degree and/or certification in related area.
• Supervisory or lead experience.

Knowledge, Skills and Abilities

• Familiarity with laws and regulations related to healthcare delivery compliance
• Knowledge of various medical insurance plans and billing practices
• Knowledge of procedural and diagnostic coding
• Knowledge of human resource fundamentals and underlying laws, i.e., FLSA, ADA, FMLA, etc.
• Proficient PC skills including knowledge of Microsoft Office programs
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent written and verbal communication and presentation skills
• Strong analytical and problem-solving skills
• Ability to analyze and interpret financial data/reports
• Excellent customer service skills.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.
• Ability to analyze problems, make decisions, and manage conflict.
• Ability to serve as a resource to staff.

Certificate/License

• Any Clinic Supervisor that works in the charge review work queue must attend and complete all work queue training and successfully pass all tests based on the guidelines listed in the Compliance Plan.
• Any Clinic Supervisor that performs clinical duties, must have a current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card. Will be required to maintain a current CPR certification during employment.

LVN (Clinical Supervisor):

Education and Experience

Clinical Supervisor:

Required:  High school diploma or GED. Graduate of accredited nursing school. At least two (2) years of nursing experience as a Licensed Vocational Nurse.

Preferred: Supervisory or lead experience.

Knowledge, Skills and Abilities

• Strong nursing skills and ability to serve as a resource to staff.
• Strong communication and interpersonal skills.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent verbal and written communication skills.
• Ability to provide excellent customer service.
• Ability to analyze problems, make decisions, and manage conflict.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Certificate/License

Current licensure as a Licensed Vocational Nurse (LVN) in the State of Texas. Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card.  Will be required to maintain a current vocational nursing license and CPR certification during employment.