CMA Urgent Care Full-time
MultiCare Health System

Clinical Concierge Medical Assistant (MA-C) - Urgent Care

About Indigo Urgent Care

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 250,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.


Join our team as aClinical Concierge Medical Assistant with Indigo.
At Indigo, we embrace innovation and value input from our team members. We focus on what matters most— caring for the patients in the communities we serve.

FTE: 0.9 Shift: Day Schedule: 8am-8pm (3 x 12-hour shifts)

Unique Earning Potential, in addition to your base hourly rate:

  • Up to $2,500 signon incentive is available for external candidates including new grads and experienced medical assistants

  • $2.50/hour Indigo Premium on top of base rate for all hours worked

  • $1.75/hour X-Ray Certification Premium on top of base rate for all hours worked for employees who become trained and certified in X-Ray

  • $1.25/hour Weekend Differential for staff who work weekend shifts

  • Extra Shifts and Float incentives awarded when applicable

  • Monthly Indigo Incentive Program, with a payout rate of up to $300/month

What We Offer

  • Excellent, robust benefits including a variety of medical, dental, and vision coverage plans to fit your needs with generous employer-paid contribution, life insurance, and short- and long-term disability

  • Additional Total Rewards including a variety of retirement savings plans

  • Career growth focuses on leadership pathways, mentor/preceptor opportunities, and tuition reimbursement program (100% of tuition and fees or up to $5,250 for full-time employees/$2,500 for part-time employees per year)

  • Generous paid time off, including time off for extended illness and wellness program to support work/life balance, including dedicated mental health coaching and services

*Benefits eligibility may depend on role and location, some exceptions may apply

Position Summary

The Clinical Concierge Medical Assistant is an incredible opportunity to expand your role in health care through performing clinical tasks and coordinating patient care within the MA-C license scope. As a Clinical Concierge Medical Assistant, you will work in high-collaboration with your team to ensure the best possible health care outcomes and patient experiences. You will support the unit through excellent patient customer service and clinic management assistance

Responsibilities

  • You will collaborate with physicians, clinical staff, front office staff and clinic management to ensure comprehensive health care outcomes
  • You will perform a variety of functions within the clinic setting requiring specialized knowledge and integration of available standards, resources, and data
  • Advocate for ethical and holistic care promoting the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds
  • You will create and provide a safe and supportive environment for patients

Requirements

Washington State Requirements:

  • Washington State Medical Assistant-Certified (MA-C)
  • Current BLS Certification or may be obtained through an in-house training program, depending on assignment
  • Minimum one (1) year experience in physician's office or other medical facility preferred
  • Exceptions may be made for applicants currently in an externship or residency program with an active or pending WA DOH MA-R certification within 7 days of hire Washington State Medical Assistant-Certified (MA-C) license within 45 days of hire.


Idaho State Requirements:

  • Current CMA certification by AAMA, NHA or NCCT
  • WA state MA-C license, or WA state MA-R license required with endorsed by Indigo within the first 30 days of employment
  • Current BLS Certification or may be obtained through an in-house training program, depending on assignment
  • Minimum one (1) year experience in physician's office or other medical facility preferred
  • Exceptions may be made for applicants currently in an externship or residency program with an active or pending WA DOH MA-R certification within 7 days of hire

A Better Way to Work in Health Care

  • Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work. 
  • Team-based care model: Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels.
  • Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff.
  • Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.58 - $35.36 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

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Position Summary: Functions as a member of the clinical team performing a supportive role in the delivery of patient care that is safe, effective, patient-centered, timely, efficient, and equitable. Position Key Accountabilities: 1. Performs responsibilities in a manner that promotes quality patient care and customer service/satisfaction. 2. Effectively participates in planning and preparing for patient visits ensuring appropriate schedules, test results, and clinic specific requirements are available. 3. Rooms patients consistent with clinic needs while determining and documenting chief complaint and reason for visit, vital signs, medication list, allergies, smoking history and other information as required by clinic. Keeps patients informed of delays and progress of clinical appointments. 4. As required and competency validated, performs appropriate hearing and vision testing, EKG, spirometry, point of care testing, specimen collection, equipment cleaning/reprocessing and other requested procedures. 5. Prepares and stocks rooms (daily/weekly) and clinic supplies in advance of clinic visit as well as cleaning rooms appropriately between patients. 6. Prepares for and assists with routine and specialty procedures. 7. Schedules patients for follow up appointments or referrals and performs routine clerical duties for team and staff to include photocopying, scanning, and faxing. 8. Performs telephone messaging and in person screening with appropriate follow up. 9. Respects and maintains privacy and confidentiality per HIPAA guidelines. 10. Performs other duties as assigned. Certification/Skills: Use and care of standard clinic equipment Basic Life Support (BLS) by American Heart Association (AHA) required Minimum Education: High school diploma or equivalent Completion of an approved Medical Assistant training program preferred Minimum Experience: Six months experience or completion of an approved Medical Assistant Training Program. Physical Requirements: Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4. Veteran Information: Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 001260, 4N0X1, 68W, 18D, 68C, 4T0X1, 4A0X1, For a complete list please visit www.uthealth-veterans.jobs . Residency Requirement: Employees must permanently reside and work in the State of Texas.